October 31, 2008
, Kent Seltman
AMA_Edgewise_0844.mp3 [m]: Play in Popup
Dr. Berry is coauthor of Management Lessons from Mayo Clinic, and author of other books including Discovering the Soul of Service and Delivering Quality Service.
In addition, he is coauthor of Management Lessons from Mayo Clinic and is a former editor of Health Services Marketing, published by the American Marketing Association.
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