Why having too many products, markets, and customers is crippling your company -- and what to do about it.
In the quest to grow their business in flat or declining markets, many companies have created dozens of new products and services to increase their customer, vendor, and marketplace relationships. But even as top-line revenues go up, this rising tide of complexity is drowning bottom-line profits. In his book The Complexity Crisis
, management consultant John L. Mariotti
looks at how companies can truly evaluate their cost and management systems in order to clear away complexity--and conquer the competition. JOHN L. MARIOTTI is president and founder of the Enterprise Group, a coalition of executive advisors. As the former president of Rubbermaid Office Products Group, he led a multinational group of nine divisions in North America, Europe, Asia, and Australia. He's also a former management consultant and contributing editor for Industry Week magazine.