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How to Connect with Customers, Every Time

By: Michael Leimbach, Ph.D.
Last updated 8/5/2010

Imagine the results if your entire team could connect successfully with 100% of the prospects and customers they meet.  The key is learning to approach each person in a way that best suits his or her social style.

About the Author(s)

Michael Leimbach, Ph.D. Michael Leimbach, Ph.D., is Vice President of Global Research and Design for Wilson Learning Worldwide.  He is on the editorial boards for the ADHR professional journal, as well as serving a leadership role for the ISO technical committee TC232: Standards for Learning Service Providers. He has coauthored four books, published numerous professional articles, and is a frequent conference speaker.