One of the fundamental questions any business leader must address is: “Should we standardize our operating procedures or hire really good people and let them use their best judgment?” For Bruce L. Katcher, Ph.D., the answer is clear: most business processes can and should be standardized.
About the Author(s)
Bruce L. Katcher, Ph.D.
is an industrial/organizational psychologist and founder and president of Discovery Surveys, Inc. (
http://www.discoverysurveys.com/) and the Center for Independent Consulting (
www.centerforindependentconsulting.com). He is the author of
30 Reasons Employees Hate their Managers (AMACOM)
and, most recently,
An Insider's Guide to Building a Successful Consulting Practice (AMACOM, 2010).