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Taking Service to the Stratosphere

Posting Date: August 07, 2012

By: Ron Kaufman

Service is such an integral part of our daily lives; why aren’t we doing it better? The author of a new book, Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet, offers a remedy: 12 building blocks to create a culture that delivers outstanding service every day.

 

About the Author(s)

Ron Kaufman is the author of the New York Times bestseller Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet (Evolve Publishing, 2012, www.UpliftingService.com). He is the founder of UP! Your Service, a global service education and management consultancy firm with offices in the United States and Singapore. He is also a columnist at Bloomberg Businessweek and the author of 14 other books on service, business, and inspiration.