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Managing Conflict: What’s Your Style?

By: Scott J. Allen, PhD., and Mitchell Kusy, PhD.

Dealing with conflict in the workplace is a task faced by every manager and enjoyed by none. The authors of The Little Book of Leadership Development: 50 Ways to Bring Out the Leader in Every Employee outline five simple approaches to conflict, along with the pros and cons of each.

 

About the Author(s)

Scott J. Allen, PhD., is assistant professor of management at John Carroll University and coauthor of Emotionally Intelligent Leadership. Mitchell Kusy, PhD., teaches in the doctoral program in Leadership & Change at Antioch University. He is the coauthor of Toxic Workplace!, Breaking the Code of Silence, Manager’s Desktop Consultant, and Fast Forward Leadership. Allen and Kusy are coauthors of The Little Book of Leadership Development: 50 Ways to Bring Out the Leader in Every Employee (AMACOM).