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Conflicted About How to Respond to Conflict?

How do you deal with conflict on the job? Is your preferred M.O. to avoid confrontation at any cost? Or do you prefer the “my way or the highway” approach? In an excerpt from her new book Conflict 101: A Manager’s Guide to Resolving Problems so Everyone Can Get Back to Work, Susan H. Shearouse outlines five styles of conflict resolution, along with advice on how to respond to each.

 

About the Author(s)

Susan H. Shearouse has served as executive director of the National Conferrence on Peacemaking and Conflict Resolution. Her clients have included Lockheed Martin, Philip Morris, the IRS, and the U.S. Army Corps of Engineers. She is author of Conflict 101: A Manager’s Guide to Resolving Problems so Everyone Can Get Back to Work.