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Be a Gold Medal Communicator

Nannette Rundle Carroll, a popular speaker, management trainer, and communications consultant, reminds us of how important communications is. As she writes in her book The Communication Problem Solver (AMACOM, 2010), “To be a first-rate leader, you need to believe communication is the most important skill you can develop and you must practice it every day. Communication is the underpinning of everything you do. Your overarching responsibility as a manager is to get quality work delivered on time with and through your direct reports. The greater the demands on you to achieve these results with and through your team, the greater your need for superior communication skills.”

Carroll observes, “The environment you shape for your team makes the difference in how they feel about their work, the organization, you, and their coworkers. When you lower the stress and create a comfortable workplace, you make it easy for employees to focus on their jobs so they can be highly productive. You can achieve this through communicating, motivating, and inspiring every day.”

She concludes, “The environment you shape for your team makes the difference in how they feel about their work, the organization, you, and their coworkers. When you lower the stress and create a comfortable workplace, you make it easy for employees to focus on their jobs so they can be highly productive. You can achieve this through communicating, motivating, and inspiring every day.”

About the Author(s)

AMA Staff Writer