Webcasts

Difficult Performance Reviews January 24, 2007 This Webcast provides tested methods to help you prepare for these discussions in a way that invites balanced participation, stays true to your message, focuses on performance, gains acceptance and reduces defensiveness.

The Art of Extraordinary Customer Service: Leading the Way February 22, 2007 Chip Bell, Partner at Performance Research Associates, and Heather Schultz, AMAâ's Senior Vice President, Product Acquisition and Management, share how organizations can improve customer loyalty by effectively leading the service effort.

Whoever Tells the Best Story Wins May 2, 2007 An increasing number of professionals are discovering the power of storytelling to boost the effectiveness of business and knowledge management, organizational development, coaching and sales. In both large and small corporations, storytelling can be a powerful tool you can use to influence the people around you.

The Nature of Leadership: Reptiles, Mammals, and the Challenge of Becoming a Great Leader February 28, 2007 Dr. B. Joseph White, president of the University of Illinois, shares some of what he has learned about the blend of capabilities it takes to lead successfully--and the secrets to truly great leadership.

Leadership Smarts March 28, 2007 In this interactive, hour-long Webcast, you’ll learn how every person has 12 cognitive functions called "Executive Skills."

Handling Problem Employees: Avoiding Lawsuits and Investigation Disasters August 1, 2007 Find out how to lay the groundwork for cutting off problems before they grow out of control, and you’ll gain a new understanding of the essential processes for dealing with employees, including necessary documentation and corrective actions.

The Seven Deadly Sins of Negotiating September 7, 2007 From the simplest to the most complex negotiations, there are pitfalls and traps that are easy to fall into if you're not aware of them. Commit one of these "deadly sins" and you are virtually guaranteed to lose the deal.

Harnessing the Power of Your Emotional Intelligence May 9, 2007 EQ is composed of four flexible skills, based on what you see and what you do with yourself and others. By understanding EQ, you can expand.

Wake-Up Call: Aggressively Develop Your Talents or Disappear July 11, 2007 Discover the top seven talent-creating steps that will move you from procrastinator to proactive developer of your own future.

 

Podcasts

Kevan Hall on Speed Management May 11, 2007 Is there such a thing as too much teamwork?

Bob Wall on Coaching for Emotional Intelligence July 13, 2007 An essential tool for better workplace performance and effective professional relationships.

Ed Koch on Building Buzz August 3, 2007 One of America's most beloved public figures on how to attract positive attention.

Dick Grote on Disciplining Without Punishment August 10, 2007 All too often, punishing a problem employee merely results in a problem employee who’s been punished. Is there a better way?

Lynne Waymon on Making the Most of Your Network August 24, 2007 How do you take the fear and uncertainty out of making and managing your contacts?

Chester Elton on “Carrot” Style Motivation August 17, 2007 Not all employee motivation techniques are effective. A workplace recognition expert highlights the best methods to recognize employees for long-term results.