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Analytical Skills
Thomas Davenport on Keeping Up with the Quants
Thomas Davenport talks about the importance of analytics at all levels of the organization.
Business Enhancement Skills
Al Pittampalli on the Modern Meeting
Saving time and making decisions
Anders Dahlvig on IKEA’s Global Social Ambition
Continual Growth of an Industry Giant
Christine Eberle on Social Media and Corporate Culture
Sparking conversations and empowering ideas
Christopher Surdak on Data Crush New
With data crush, an overwhelming mass of information becomes readily available to individuals and companies...
Dan Hendrix on Leveraging the Benefits of Sustainability
Eliminating a Negative Environmental Footprint
Dan Pink on the Modus Operandi of Motivation
Dan Pink debunks the carrot and stick approach to motivating employees
Dick Martin on Adapting to a Diversified World
Understanding and Targeting New Demographics
Dov Seidman on Behavioral Changes to Guarantee Success
How the Way We Act Affects Everything
Geoff Vuleta on Creating Innovation for the Future
Brining to Market New Products, Services, and Business
James Morgan on Strategic Execution and Process
Defining, articulating, and focusing on initiatives for success
Jane Jordan on Managing Media Through a Crisis
Protecting Your Assets in the Digital Age
Jim Collins and Mort Hansen on Flourishing in Uncertainty
A New Look at Surviving Unstable Environments
Joe Pine on the Evolution of the Economic Model
Using Customization to Renew Commodities
Kevin Kelly on the Future of Jobs: Man or Machine?
Why Technology is Doing More Good Than Harm
Marcus Buckingham on Harnessing Your Key Strengths
Marcus Buckingham talks to us about his self-assesment tool and how to find the right type of job for your unique skill-set.
Paul Laudicina on Continuous Organizational Transformation
Rebuilding Your Business Model Successfully
Scott Belsky on His Principles of Success
Collaborative Methods for Moving Forward
Stefan Swanepoel on Leveraging Your Animal Instincts
An organic approach to thriving in the corporate jungle
Steven Pressfield on Doing the Work
The Artists and Entrepreneurs Manifesto Against Resistance
Business Writing
Communication Skills
Adam Gordon on Being Future Savvy
In order to succeed in their industries, decision-makers today need to anticipate the future outcomes not only in their own industry but also in society and technology as well. Futures analyst Adam Gordon has spent a lifetime deciphering changes and...
Alexandra Levit on Harnessing the Next Generation Workforce
Alexandra Levit is the author of They Don't Teach Corporate in College, a practical guide that delivers the vital information junior corporate employees need to succeed in today's tough business climate. As the founder of the career consultancy...
Andy Sernovitz on successful word of mouth marketing
Andy Sernovitz is co-founder and former CEO of the Word of Mouth Marketing Association, an organization that uses the latest innovations in blogs and buzz to build a prosperous word of mouth marketing profession, based on best practices, measurable...
Annie McKee on Becoming a Resonant Leader
Exceptional leaders capture passion. They lead for real: from the heart, smart and focused on the future, and with a commitment to being their very best. A new book, Becoming a Resonant Leader, by Annie McKee, Richard Boyatzis and Frances Johnston...
Barry Libert on How "We" Are Smarter Than "Me"
Online Social Networking is a reality. The millions of people who have a Facebook or MySpace page, or anyone who uses Wikipedia or Google, knows this. But for today's companies, the question remains, how can we profit from the crowds who are swarming...
Beverly Kaye on Keeping Ideal People in the Workplace
With every employee who walks out the door costing the company up to 200 percent of their annual salary to replace, retention is one of the most important issues facing businesses today. Because finding the ideal person for every workplace position...
Bill George on Leadership Values
Bill George is Professor of Management Practice, Henry B. Arthur Fellow of Ethics, at Harvard Business School, where he is teaching leadership and leadership development. He is the author of new best-selling leadership book, "True North: Discover Your...
Bob Nelson on Sparking Motivation and Initiative in Your Team and Yourself
Bob Nelson is an international recognized expert on finding these kinds of simple yet powerful ways to motivate people at work. Nelson is founder and president of Nelson Motivation, Inc., a management training and consulting firm based in San Diego...
Bob Wall on Coaching for Emotional Intelligence
When managers coach their team members on their performance, "emotional intelligence" may not be the first thing that comes to mind. But some believe that performance development depends on the employee's emotional intelligence, and the ability of the...
Bruce Barry on Free Speech in the Workplace
In his new book Speechless, Bruce Barry critiques a legal system that gives employers wide latitude to suppress worker expression, and argues that freedom of speech in the workplace is excessively and needlessly limited. Barry advocates changes to the...
C.J. Hayden on How to Market Yourself
C.J. Hayden is a Master Certified Coach and principal of Wings Business Coaching, LLC, a firm that teaches self-employed professionals to make more money with less effort. Hayden is the author of "Get Clients NOW!" (AMACOM) and The One-Person...
Christine Eberle on Social Media and Corporate Culture
Sparking conversations and empowering ideas
Cindy Rabe on the Challenge to Innovate
In her book The Innovation Killer: How What We Know Limits What We Can Imagine and What Smart Companies Are Doing About It (AMACOM), Cindy Rabe talks about how to defeat the kind of thinking that can overcome teams and kill true innovation. Cindy...
Conant and Norgaard on the Leadership Touch
Using the head, heart, and hands to create new leaders
Dan Coughlin on Accelerating Your Leadership
In his new book Accelerate management consultant Dan Coughlin collects his experiences from over 3,000 hours of executive coaching in over 20 industries. He distills them into 20 lessons for executives and managers looking to catapult their careers...
Dan Miller on Saying Goodbye to the Monday Morning Blues
The only way to find true security is by following your calling and then finding or creating work that matches your passion. Dan Miller's new book No More Mondays addresses people looking for guidance on how to launch a new career or business, those...
Davia Temin on the 10 Don’ts of Corporate Social Media
Strengthening your brand through smarter online communication
Dick Grote on Disciplining without Punishment
Dick Grote speaks on how to get problem employees to take responsibility for their behavior and how to solve attitude, attendance, and performance problems successfully, without resorting to punishment In his book Discipline without Punishment...
Dov Seidman on Behavioral Changes to Guarantee Success
How the Way We Act Affects Everything
Dr. Susan Smith Kuczmarski and Thomas Kuczmarski on Changing the Way We Lead and Succeed
eFor centuries, leaders have been operating within a "control and compete mindset. But times are changing. More and more, at the helm of successful companies, you'll find a different sort of leader. Collaborators, not controllers, they are "square...
Ed Koch on Building Buzz
In his three terms as mayor, Ed Koch brought the city of New York out of bankruptcy, created a renowned housing program, and paved the way to the city's ongoing economic and cultural prosperity. How did he rise from relative obscurity to become an...
Greg Bennett on How to "Close" a Consultative Sales Deal
Greg Bennett has been a top sales trainer, consultant, strategist and coach since 1988. He is the author of the book "Consultative Closing", which offers simple steps that build sales-client relationships while winning even the toughest sales....
James Kouzes on Rising to the Leadership Challenge
The Leadership Challenge, one of the best-selling leadership books of all time, is considered by many as the most trusted source on becoming a better leader. With this fourth edition, James M. Kouzes and Barry Z. Posner issue a new collection of case...
Jennifer Kahnweiler on the Introvert Advantage
How introverts can flex their intrinsic assets to thrive in business
John C. Maxwell on the Irrefutable Laws of Leadership
Dr. John C. Maxwell is the founder of Maximum Impact, an Atlanta-based organization with a mission to develop leaders of excellence and integrity. Dr. Maxwell is author of more than 30 books with more than 7 million copies sold, including Failing...
John Kotter on How to Get the People in Your Life to Buy In to Your Ideas
John Kotter on techniques and phrases to make sure your idea becomes a reality.
Joseph Grenny on Vital Behaviors for Positive Influence
Most of us stop trying to make change happen because we believe it is too difficult, if not impossible. We develop complicated coping strategies when we should be learning the tools and techniques of the world's most influential people. But this is...
Kevan Hall on Speed Management
Kevan Hall founded Global IntegrationTM in 1994, to develop "the skills of working internationally" for the world's leading companies. He realized that the tools he and his colleagues developed for complex international, virtual, remote and matrixed...
Kristi Hedges on Establishing Executive Presence
How to stand out and expand your influence
Laurence Miller on Handling Difficult to Disturbed Employees
Every workplace is filled with a wide range of personalities. From Difficult to Disturbed (AMACOM), the new book by Dr. Laurence Miller, gives managers the insight, understanding, and tools they need to get the best from those who present the toughest...
Len Sandler on Becoming an Extraordinary Manager
Nearly all managers dream of being inspiring leaders who elicit the most from their people. But while they may understand the skills needed to manage their teams, very few know how to put their knowledge into practice. Now, any manager can get...
Lois Kelly on Conversational Marketing
Lois Kelly is the author of "Beyond Buzz: The Next Generation of Word of Mouth Marketing". She's dedicated her career to helping companies talk about their companies and issues in ways that get people to buy, believe and change, no matter how complex...
Lynne Waymon on Making the Most of Your Network
Lynne Waymon leads Contacts Count, a consulting and training firm for business and career networking. Her new book, "Make Your Contacts Count" (AMACOM) is a practical, step-by-step guide for creating, cultivating and capitalizing on networking...
Michael Lee Stallard on How to Fire Up Your Team’s Passion, Creativity and Productivity
Employee disengagement is a widespread malady in today's organizations, causing the loss of billions of dollars, hours of dissatisfaction and work lives lacking true value. Scientific research has validated the powerful effect of emotional connections...
Mike Schwager on Projecting Your Best Professional Image
Michael Schwager on how to prepare for the high-profile interviews.
Nilofer Merchant on Real Collaboration
How collaboration can create a stronger workforce.
Phil Rosenzweig on the Halo Effect and How to Fight It
Phil Rosenzweig's new book The Halo Effect... and the Eight Other Business Delusions That Deceive Managers offers a sharp critique of current management thinking, exposing many of the errors and mistaken ideas that pervade the business world, and...
Roger Courville on Optimizing Your Online Presentations
Elements you must employ to successfully engage audiences on the web
Sharon Melnick on Success Under Stress
Sharon Melnick talks to us about how to be less stressed at work and at home.
Stephen Baum on Experiences That Shape Great Leaders
Becoming a leader is not about education or pedigree or even native smarts. Most of the most successful leaders started life as a regular person just like you. Certainly these leaders are smart and talented, but there are countless people even smarter...
Stephen M. R. Covey on How to Build, Keep and Repair Trust
Stephen M.R. Covey is the former CEO of Covey Leadership Center, which, under his stewardship, became the largest leadership development company in the world. A Harvard MBA, he joined Covey Leadership Center as a Client Developer and later became...
Susan Shearouse on the Upside of Conflict
A crash course in conflict resolution
Terrence Gargiulo on Taming Difficult People
From Tibet to Mexico to the Balkans, every culture has its own cherished folktales. While originally made up to reinforce morals and good behavior, these stories aren't just for kids. Many fables featuring whimsical creatures and talking animals have...
Tim Phillips on Talking Normally at Work
Tim Phillips talks about how clear communication is crucial in the workplace.
Tony Beshara on How to Ace Your Next Interview
At some point, most people have been caught off guard by tough interview questions. In Acing the Interview: How to Ask and Answer the Questions That Will Get You the Job, the employment expert Dr. Phil called "the best of the best" gives job seekers...
William Rothwell on Leveraging a Seasoned Talent Pool
While many employers have traditionally viewed their younger employees as their most precious assets, the truth is that their more seasoned workers are often their most valuable. In his new book, Working Longer (AMACOM), William J Rothwell gives...
Customer Service
Adrian Ott on Customers Who Are Always Connected
Adrian Ott talks about her new book and filling the needs of customers who are short on time.
Alex Frankel on Working Undercover at America’s Top Companies
Curious to know just what happens behind the "employees only" doors of big companies, journalist Alex Frankel embarked on an undercover reporting project to find out how some of America's well-known companies win the hearts and minds of their retail...
Andrew Bennett on Well-Informed Shoppers Changing Consumer Culture
Andrew Bennett on the changes in consumer culture.
Charlene Li on the Importance of Social Media to Promote Openness
Charlene Li talks to us about how to use social media to create a competitive advantage.
Chip Bell on Extraordinary Customer Service
Chip is the author or co-author of sixteen books including Magnetic Service: Secrets for Creating Passionately Devoted Customers (with Bilijack Bell), Service Magic:The Art of Amazing Your Customers, Customers As Partners: Building Relationships That...
Davia Temin on the 10 Don’ts of Corporate Social Media
Strengthening your brand through smarter online communication
Dov Seidman on Behavioral Changes to Guarantee Success
How the Way We Act Affects Everything
Emily Nagle Green on Technology Anywhere
Emily Nagle Green talks about adapting business practices in an increasingly mobile world.
Joe Pine on the Evolution of the Economic Model
Using Customization to Renew Commodities
Leonard Berry and Kent Seltman on Management Lessons from Mayo Clinic
The Mayo Clinic is one of the world's most prestigious organizations, one that fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic...
Marilyn Carlson Nelson on How We Lead Matters
As a daughter, wife, mother, and grandmother, Marilyn has always put people first. This multi-faceted woman also happens to be one of the most successful CEOs in the world. In this conversation, she shares her thoughts on the role of women in...
Mark Stevens on Declaring War on Yourself
Determining “why” is key to thrilling customers
Michael Gates Gill on How Starbucks Saved His Life
Michael Gates Gill had it all. But by the time he turned 60, he had lost everything except his Ivy League education and his sense of entitlement. First he was downsized at work; next, an affair ended his 20 year marriage. Then he was diagnosed with a...
Rachael Brown on Paying Employees to Quit
Founded in 1999, the online shoe retailer Zappos.com has been an astonishing success story, growing to nearly $1 billion in sales. Even more impressive than its sales numbers, however, are the numbers of customers who rave about Zappos customer...
Robert Bloom on Winning Customer Preference
Engaging consumers in an age of declining loyalty
Finance and Accounting
Adam Gordon on Being Future Savvy
In order to succeed in their industries, decision-makers today need to anticipate the future outcomes not only in their own industry but also in society and technology as well. Futures analyst Adam Gordon has spent a lifetime deciphering changes and...
Dawn Fotopulos and How to Get Comfortable with Accounting New
How to manage your own accounting and get your business back on track.
Jonathan Byrnes on Focusing on the Profits, Not the Losses
Jonathan Byrnes on how to stay positive and think about your profitable workers first.
Marvin Davis on a Take No Prisoners Approach to Excellence
Now more than ever, American companies are experiencing a nagging feeling that they could be doing much better. Globalization, digitization, and the development of cellular technology have increased competition by leaps and bounds. As a consequence...
Paul Carroll on Learning from the Worst Business Failures
The current conventional wisdom in the business world holds that execution is the key to a successful business strategy. Many experts have gone so far as to say that execution is more important than strategy. But, according to Paul Carroll, the...
Rick Rickertsen on Selling Your Business Your Way
In his new book Sell Your Business Your Way: Getting Out, Getting Rich, and Getting On With Your Life (AMACOM Books), Rick Rickertsen walks readers through the entire process of selling, from valuation and preparing the business for sale to finding a...
Human Resource Management
Alex Frankel on Working Undercover at America’s Top Companies
Curious to know just what happens behind the "employees only" doors of big companies, journalist Alex Frankel embarked on an undercover reporting project to find out how some of America's well-known companies win the hearts and minds of their retail...
Alexandra Levit on Harnessing the Next Generation Workforce
Alexandra Levit is the author of They Don't Teach Corporate in College, a practical guide that delivers the vital information junior corporate employees need to succeed in today's tough business climate. As the founder of the career consultancy...
Anders Dahlvig on IKEA’s Global Social Ambition
Continual Growth of an Industry Giant
Beverly Kaye on Keeping Ideal People in the Workplace
With every employee who walks out the door costing the company up to 200 percent of their annual salary to replace, retention is one of the most important issues facing businesses today. Because finding the ideal person for every workplace position...
Bob Nelson on Sparking Motivation and Initiative in Your Team and Yourself
Bob Nelson is an international recognized expert on finding these kinds of simple yet powerful ways to motivate people at work. Nelson is founder and president of Nelson Motivation, Inc., a management training and consulting firm based in San Diego...
Bruce Barry on Free Speech in the Workplace
In his new book Speechless, Bruce Barry critiques a legal system that gives employers wide latitude to suppress worker expression, and argues that freedom of speech in the workplace is excessively and needlessly limited. Barry advocates changes to the...
Chester Elton on "Carrot" style motivation
Long-term organizational success is almost impossible without effective recognition of employees. Chester Elton explains the remarkably simple but powerful methods great managers use to provide their employees with effective recognition, which all...
Dan Carrison on Management Secrets of the FBI
In its one hundred-year fight against the ever-changing tactics of organized crime and terrorism, the Federal Bureau of Investigation has learned invaluable lessons about powerful leadership and management. Like many organizations, the FBI must...
Dick Grote on Disciplining without Punishment
Dick Grote speaks on how to get problem employees to take responsibility for their behavior and how to solve attitude, attendance, and performance problems successfully, without resorting to punishment In his book Discipline without Punishment...
Dick Martin on Adapting to a Diversified World
Understanding and Targeting New Demographics
Donald and Jim Kirkpatrick on the Four Levels of Effective Training
The Kirkpatrick four-level evaluation model focuses on four key areas: reaction, learning, behavior and results - with each successive level representing a more precise measure of the effectiveness of a training program. Listen to the Kirkpatricks as...
Edward Lawler on Making People Your Competitive Advantage
In today's global business environment, it's more and more difficult to gain a competitive edge, but it's not impossible. Talent, potentially the most powerful source of competitive advantage, is available. In Talent: Making People Your Competitive...
George Anders on Finding Exceptional Talent
Adopting New Tactics for Efficient Recruiting
Gordon Patzer on Why Looks Matter More than You Think
Dr. Gordon L. Patzer has devoted the last 30 years to investigating this unsettling phenomenon for both women and men, and how it touches every part of our lives. In his book Looks, (AMACOM) - he reveals not only its impact on romance, but also on...
Howard Behar on the Secret of Starbucks’ Success
After a working life spent building Starbucks from a chain of 28 stores to an international coffee business through positions such as executive vice president of sales, founding president of Starbucks International and president of Starbucks North...
Howard Guttman on Building High-Performance Teams
Standout performance is what it takes to be a top business team. In Great Business Teams, Howard Guttman examines the inner workings of over 30 business teams, at top-management, business-unit, and functional levels, to offer a radically new vision of...
Jack Mitchell on Why You Should Hug People at Work
We work in a 21st century world where email has replaced conversation, call centers have decamped to India and help lines have turned into a series of automated messages. And while many of us are habitually reaching for our cellphones and...
Jack Stahl on Frameworks for Successful Leadership
Jack Stahl became a top executive of two world-famous corporations - Cola Cola and Revlon - before the age of 50. In his book Lessons on Leadership, Stahl offers the down to earth approach to business leadership that fueled his meteoric rise through...
James Kouzes on Rising to the Leadership Challenge
The Leadership Challenge, one of the best-selling leadership books of all time, is considered by many as the most trusted source on becoming a better leader. With this fourth edition, James M. Kouzes and Barry Z. Posner issue a new collection of case...
James Parker on Doing the Right Thing at Southwest Airlines
People matter most, we all know that. But most companies would rather slash costs, cut headcount, replace well-paid employees with lower-paid employees or outsourced workers, and reduce customer service. In the wake of 9/11, Southwest Airlines was...
John Putzier and Dave Baker on Making HR an Integral Part of the Company
John Putzier and Dave Baker believe that Human Resources can be a source of inspiration to the company and help it grow stronger, not just through hiring and firing, but with innovative thinking and by inspiring the workers they already hired.
Joseph Grenny on Vital Behaviors for Positive Influence
Most of us stop trying to make change happen because we believe it is too difficult, if not impossible. We develop complicated coping strategies when we should be learning the tools and techniques of the world's most influential people. But this is...
Judith Bardwick on Defeating Apathy in the Workplace
After years of downsizing, outsourcing and corporate greed gone wild, today's workers believe that their company no longer values them. These vulnerable and resentful feelings affect as many as two-thirds of U.S. workers, who are either actively...
Laurence Miller on Handling Difficult to Disturbed Employees
Every workplace is filled with a wide range of personalities. From Difficult to Disturbed (AMACOM), the new book by Dr. Laurence Miller, gives managers the insight, understanding, and tools they need to get the best from those who present the toughest...
Len Sandler on Becoming an Extraordinary Manager
Nearly all managers dream of being inspiring leaders who elicit the most from their people. But while they may understand the skills needed to manage their teams, very few know how to put their knowledge into practice. Now, any manager can get...
Lindsey Pollak on Getting from College to Career
They say you can’t get a job without experience—but how do you get experience without having a job?
Lynda McDermott on Leading World Class Teams
In her book World Class Teams, Lynda McDermott provides a hands-on guide on how to develop, launch, lead, and evaluate world class teams. With her coauthors William Waite and Nolan Brawley, Lynda draws heavily from their experience with such...
Michael Lee Stallard on How to Fire Up Your Team’s Passion, Creativity and Productivity
Employee disengagement is a widespread malady in today's organizations, causing the loss of billions of dollars, hours of dissatisfaction and work lives lacking true value. Scientific research has validated the powerful effect of emotional connections...
Mike McGuire on Preparing for a Pandemic Flu Outbreak
Influenza pandemics are not static events like a hurricane or tornado, nor are they confined to a specific area. Pandemics come in multiple waves and experts believe that many organizations would have difficulty maintaining operations as a result of...
Paul Laudicina on Continuous Organizational Transformation
Rebuilding Your Business Model Successfully
Quint Studer on Getting Results That Last
Quint Studer has built a thriving career on helping healthcare companies achieve maximum effectiveness and consistent bottom-line results. Now, in Results That Last, he brings his ideas to the rest of the business world. Studer teaches leaders in...
Rachael Brown on Paying Employees to Quit
Founded in 1999, the online shoe retailer Zappos.com has been an astonishing success story, growing to nearly $1 billion in sales. Even more impressive than its sales numbers, however, are the numbers of customers who rave about Zappos customer...
Robert Lopes on Growing a Business in the Right Direction
The first 12 months of a CEO's tenure provides insights into the effectiveness of his or her leadership style, his or her priorities, and "most important" his or her fit in the organization. In January 2006, Robert Lopes joined Veritude, a division of...
Rodd Wagner on defeating workplace disengagement
Rodd Wagner is the co-author of 12: The Elements of Great Managing, the long-awaited sequel to the 1999 runaway bestseller First, Break All the Rules. Grounded in Gallup's 10 million employee and manager interviews spanning 114 countries, 12 follows...
Sander Flaum on Finding Success in Today’s Job Market
Sander Flaum talks to us about how to get attention in a job search and then nail the interview.
Terrence Gargiulo on Taming Difficult People
From Tibet to Mexico to the Balkans, every culture has its own cherished folktales. While originally made up to reinforce morals and good behavior, these stories aren't just for kids. Many fables featuring whimsical creatures and talking animals have...
Tony Beshara on How to Ace Your Next Interview
At some point, most people have been caught off guard by tough interview questions. In Acing the Interview: How to Ask and Answer the Questions That Will Get You the Job, the employment expert Dr. Phil called "the best of the best" gives job seekers...
William Rothwell on Leveraging a Seasoned Talent Pool
While many employers have traditionally viewed their younger employees as their most precious assets, the truth is that their more seasoned workers are often their most valuable. In his new book, Working Longer (AMACOM), William J Rothwell gives...
Information Technology Management
Jane Jordan on Managing Media Through a Crisis
Protecting Your Assets in the Digital Age
Kevin Kelly on the Future of Jobs: Man or Machine?
Why Technology is Doing More Good Than Harm
Roger Courville on Optimizing Your Online Presentations
Elements you must employ to successfully engage audiences on the web
Interpersonal Skills
Bill George on Finding Your True North
As former President and CEO of Medtronic, now a professor at Harvard, Bill George has paved his own path to success. If you ask him what's his secret, he'll tell you its about "finding your True North" which also happens to be the title of his new...
Chip Bell on Extraordinary Customer Service
Chip is the author or co-author of sixteen books including Magnetic Service: Secrets for Creating Passionately Devoted Customers (with Bilijack Bell), Service Magic:The Art of Amazing Your Customers, Customers As Partners: Building Relationships That...
Chris Carey on Fostering Your Specific Workplace Culture
Chris Carey talks about how to nurture the right culture for your workplace.
Dan Miller on Saying Goodbye to the Monday Morning Blues
The only way to find true security is by following your calling and then finding or creating work that matches your passion. Dan Miller's new book No More Mondays addresses people looking for guidance on how to launch a new career or business, those...
Gordon Patzer on Why Looks Matter More than You Think
Dr. Gordon L. Patzer has devoted the last 30 years to investigating this unsettling phenomenon for both women and men, and how it touches every part of our lives. In his book Looks, (AMACOM) - he reveals not only its impact on romance, but also on...
Holiday Double: Living Rewired and Defeating Distraction
For your holiday listening enjoyment, Edgewise presents a double episode featuring two outstanding interviews on a critical issue: how our ability to think and focus is being radically altered in the Information Age. Hooked up to the Internet's...
Howard Gardner on the Need for Multiple "Minds"
Howard Gardner is the John H. and Elisabeth A. Hobbs Professor of Cognition and Education at the Harvard Graduate School of Education. He also holds positions as Adjunct Professor of Psychology at Harvard University and Senior Director of Harvard...
Howard Guttman on Shifting Focus to Achieve Results
Howard Guttman talks about the proper mindset for initiating change both at home and in the office.
J.P. Flaum and Becky Winkler on Hiring for Emotional Intelligence
J.P. Flaum and Becky Winkler talk about their new study on hirinig for emotional intelligence.
Jack Mitchell on Why You Should Hug People at Work
We work in a 21st century world where email has replaced conversation, call centers have decamped to India and help lines have turned into a series of automated messages. And while many of us are habitually reaching for our cellphones and...
Joseph Grenny on Vital Behaviors for Positive Influence
Most of us stop trying to make change happen because we believe it is too difficult, if not impossible. We develop complicated coping strategies when we should be learning the tools and techniques of the world's most influential people. But this is...
Judith Bardwick on Defeating Apathy in the Workplace
After years of downsizing, outsourcing and corporate greed gone wild, today's workers believe that their company no longer values them. These vulnerable and resentful feelings affect as many as two-thirds of U.S. workers, who are either actively...
Kristi Hedges on Establishing Executive Presence
How to stand out and expand your influence
Laurence Miller on Handling Difficult to Disturbed Employees
Every workplace is filled with a wide range of personalities. From Difficult to Disturbed (AMACOM), the new book by Dr. Laurence Miller, gives managers the insight, understanding, and tools they need to get the best from those who present the toughest...
Lindsey Pollak on Getting from College to Career
They say you can’t get a job without experience—but how do you get experience without having a job?
Lynne Waymon on Making the Most of Your Network
Lynne Waymon leads Contacts Count, a consulting and training firm for business and career networking. Her new book, "Make Your Contacts Count" (AMACOM) is a practical, step-by-step guide for creating, cultivating and capitalizing on networking...
Marshall Goldsmith on How to Take Success to the Next Level
The corporate world is filled with executives, men and women who have worked hard for years to reach the upper levels of management. They're intelligent, skilled, and even charismatic. But only a handful of them will ever reach the pinnacle -- and as...
Michael Gates Gill on How Starbucks Saved His Life
Michael Gates Gill had it all. But by the time he turned 60, he had lost everything except his Ivy League education and his sense of entitlement. First he was downsized at work; next, an affair ended his 20 year marriage. Then he was diagnosed with a...
Michelle Johnson on Creating a Culture of Acceptance in the Workplace
Michelle Johnson talks about the different kinds of diversity and how to create a culture of acceptance.
Russell Bishop on Workarounds that Work
Russell Bishop talks to us about working around even the toughest workplace roadblocks.
Stefan Swanepoel on Leveraging Your Animal Instincts
An organic approach to thriving in the corporate jungle
Susan Wilson Solovic on Building a Million Dollar Business
As the head of the highly successful website Small Business Television, Susan Wilson Solovic is an authority on making money and building a thriving business. In her book, The Girls' Guide to Building a Million-Dollar Business (AMACOM Books), Solovic...
Terrence Gargiulo on Taming Difficult People
From Tibet to Mexico to the Balkans, every culture has its own cherished folktales. While originally made up to reinforce morals and good behavior, these stories aren't just for kids. Many fables featuring whimsical creatures and talking animals have...
Tom Rath on What Makes Us Happy at Work (and at Home)
Tom Rath talks to us about the five elements everyone needs fullfilled to be happy and healthy at work and at home.
Tony Beshara on How to Ace Your Next Interview
At some point, most people have been caught off guard by tough interview questions. In Acing the Interview: How to Ask and Answer the Questions That Will Get You the Job, the employment expert Dr. Phil called "the best of the best" gives job seekers...
Wayne Rogers in our 200th Episode
Wayne Rogers joins us for our 200th episode of Edgewise
ITIL®
Elizabeth Harrin on Emerging Social Media Technology
Elizabeth Harrin talks to us about emerging social media and how to use it effectively for business.
Leadership
Aaron Sandoski on How the Wise Decide
How do the wise decide and lead businesses and organizations to great success is the question Bryn Zeckhauser and Aaron Sandoski posed to themselves after landing their first jobs as managers.
Adrian Gostick on Creating Engaging Teams
Adrian Gostick on how creating engaging teams can lead to big profits.
Annie McKee on Becoming a Resonant Leader
Exceptional leaders capture passion. They lead for real: from the heart, smart and focused on the future, and with a commitment to being their very best. A new book, Becoming a Resonant Leader, by Annie McKee, Richard Boyatzis and Frances Johnston...
Beverly Kaye on Keeping Ideal People in the Workplace
With every employee who walks out the door costing the company up to 200 percent of their annual salary to replace, retention is one of the most important issues facing businesses today. Because finding the ideal person for every workplace position...
Bill George on Finding Your True North
As former President and CEO of Medtronic, now a professor at Harvard, Bill George has paved his own path to success. If you ask him what's his secret, he'll tell you its about "finding your True North" which also happens to be the title of his new...
Bill George on Leadership Values
Bill George is Professor of Management Practice, Henry B. Arthur Fellow of Ethics, at Harvard Business School, where he is teaching leadership and leadership development. He is the author of new best-selling leadership book, "True North: Discover Your...
Bob Nelson on Sparking Motivation and Initiative in Your Team and Yourself
Bob Nelson is an international recognized expert on finding these kinds of simple yet powerful ways to motivate people at work. Nelson is founder and president of Nelson Motivation, Inc., a management training and consulting firm based in San Diego...
Bruce Barry on Free Speech in the Workplace
In his new book Speechless, Bruce Barry critiques a legal system that gives employers wide latitude to suppress worker expression, and argues that freedom of speech in the workplace is excessively and needlessly limited. Barry advocates changes to the...
C.K. Prahalad and M.S. Krishnan on the New Age of Innovation
In their new book The New Age of Innovation: Driving Cocreated Value Through Global Networks, authors C.K. Prahalad and M.S. Krishnan argue that the key to creating value and the future growth of every business depends on accessing a global network of...
Charles Handy on Eudaemonia and Other Important Matters
Charles Handy is often referred to as Britain's greatest management thinker. He has written some of the most influential management articles and books of the past 30 years, including The Age of Unreason, The Elephant and the Flea, The Future or Work...
Chester Elton on "Carrot" style motivation
Long-term organizational success is almost impossible without effective recognition of employees. Chester Elton explains the remarkably simple but powerful methods great managers use to provide their employees with effective recognition, which all...
Chip Bell on Extraordinary Customer Service
Chip is the author or co-author of sixteen books including Magnetic Service: Secrets for Creating Passionately Devoted Customers (with Bilijack Bell), Service Magic:The Art of Amazing Your Customers, Customers As Partners: Building Relationships That...
Christopher Frank and Paul Magnone on Overcoming Information Overload
Asking the right questions to make the right decisions
Chuck Martin on Leadership Smarts
Chuck Martin is Chairman and CEO of NFI Research, a firm that analyzes business and management trends. His new book "Smarts: Are We Hardwired for Success?", identifies the key behavioral skills that determine success in the workplace. AMA has...
Cleve Stevens on Transformational, Not Transactional, Leadership
Cleven Stevens talks about how transformational leadership is more effective than transactional leadership.
Conant and Norgaard on the Leadership Touch
Using the head, heart, and hands to create new leaders
Dan Carrison on Management Secrets of the FBI
In its one hundred-year fight against the ever-changing tactics of organized crime and terrorism, the Federal Bureau of Investigation has learned invaluable lessons about powerful leadership and management. Like many organizations, the FBI must...
Dan Coughlin on Accelerating Your Leadership
In his new book Accelerate management consultant Dan Coughlin collects his experiences from over 3,000 hours of executive coaching in over 20 industries. He distills them into 20 lessons for executives and managers looking to catapult their careers...
Dan Pink on the Modus Operandi of Motivation
Dan Pink debunks the carrot and stick approach to motivating employees
Daryl Wizelman on Retaining Talent Through the Recession
Daryl Wizelman on why it pays to be a kinder leader, even during the harder economic times.
David Clemons and Michael Kroth on Managing Your Mobile Workforce
David Clemons and Michael Kroth talk about how to engage your mobile workers.
David Livermore on the Cultural Intelligence Difference New
The importance of honing CQ skills in today’s global workforce
Deborrah Himsel on Maintaining Your Legacy New
Great leaders are determined by how well they are able to translate their goals into action.
Dick Grote on Disciplining without Punishment
Dick Grote speaks on how to get problem employees to take responsibility for their behavior and how to solve attitude, attendance, and performance problems successfully, without resorting to punishment In his book Discipline without Punishment...
Dick Martin on Rebuilding Brand America
In his book Rebuilding Brand America (AMACOM), Dick Martin argues that in today's global economy, American companies can no longer afford to overlook how anti-American sentiment affects their business. He then looks at how some of America's best...
Dr. Susan Smith Kuczmarski and Thomas Kuczmarski on Changing the Way We Lead and Succeed
eFor centuries, leaders have been operating within a "control and compete mindset. But times are changing. More and more, at the helm of successful companies, you'll find a different sort of leader. Collaborators, not controllers, they are "square...
Ed Koch on Building Buzz
In his three terms as mayor, Ed Koch brought the city of New York out of bankruptcy, created a renowned housing program, and paved the way to the city's ongoing economic and cultural prosperity. How did he rise from relative obscurity to become an...
Edward Lawler on Making People Your Competitive Advantage
In today's global business environment, it's more and more difficult to gain a competitive edge, but it's not impossible. Talent, potentially the most powerful source of competitive advantage, is available. In Talent: Making People Your Competitive...
Edward Reilly on the AMA Business Boot Camp
Edward Reilly tells us about many of the topics he covers in the new book AMA Business Boot Camp.
Elizabeth Harrin on Emerging Social Media Technology
Elizabeth Harrin talks to us about emerging social media and how to use it effectively for business.
Holiday Double: Living Rewired and Defeating Distraction
For your holiday listening enjoyment, Edgewise presents a double episode featuring two outstanding interviews on a critical issue: how our ability to think and focus is being radically altered in the Information Age. Hooked up to the Internet's...
Howard Behar on the Secret of Starbucks’ Success
After a working life spent building Starbucks from a chain of 28 stores to an international coffee business through positions such as executive vice president of sales, founding president of Starbucks International and president of Starbucks North...
Howard Gardner on the Need for Multiple "Minds"
Howard Gardner is the John H. and Elisabeth A. Hobbs Professor of Cognition and Education at the Harvard Graduate School of Education. He also holds positions as Adjunct Professor of Psychology at Harvard University and Senior Director of Harvard...
Howard Guttman on Building High-Performance Teams
Standout performance is what it takes to be a top business team. In Great Business Teams, Howard Guttman examines the inner workings of over 30 business teams, at top-management, business-unit, and functional levels, to offer a radically new vision of...
Jack Miller on How to Recession-Proof Your Business
Jack Miller is a prominent Chicago area entrepreneur and philanthropist. He is the founder and former President/CEO of Quill Corporation, which became the nation’s largest independent direct marketer of office products, employ
Jack Mitchell on Why You Should Hug People at Work
We work in a 21st century world where email has replaced conversation, call centers have decamped to India and help lines have turned into a series of automated messages. And while many of us are habitually reaching for our cellphones and...
Jack Stahl on Frameworks for Successful Leadership
Jack Stahl became a top executive of two world-famous corporations - Cola Cola and Revlon - before the age of 50. In his book Lessons on Leadership, Stahl offers the down to earth approach to business leadership that fueled his meteoric rise through...
Jake Breeden on Tipping Sacred Cows
Jake Breeden talks to us about his new book Tipping Sacred Cows and how some workplace virtues masquerade as vices.
James Kilts on Doing What Matters
James M. Kilts has led three major companies - Gillette, Nabisco, and Kraft -into prosperity by doing what matters on the fundamentals. In Doing What Matters, a vivid first-person account of his executive experiences, he reveals his system for success...
James Kouzes on Rising to the Leadership Challenge
The Leadership Challenge, one of the best-selling leadership books of all time, is considered by many as the most trusted source on becoming a better leader. With this fourth edition, James M. Kouzes and Barry Z. Posner issue a new collection of case...
James Parker on Doing the Right Thing at Southwest Airlines
People matter most, we all know that. But most companies would rather slash costs, cut headcount, replace well-paid employees with lower-paid employees or outsourced workers, and reduce customer service. In the wake of 9/11, Southwest Airlines was...
Jane Linder on the Management Secrets Behind Wildly Successful Initiatives
Have you ever wondered why so-called "best management practice" produces mediocre results? What if a team wanted to do something truly spectacular? What if it wanted to make a real impact? In her new book Spiral Up. . . and Other Management Secrets...
Jane Stevenson on Driving Innovation
How top leaders fuel creativity and power dynamic results
Jaynie Smith on Competitive Advantage
Jaynie L. Smith is the author of Creating Competitive Advantage and president of Smart Advantage, Inc., a marketing/management consultancy whose clients range from mid-sized to Fortune 500 companies. She consults nationally and internationally with...
Jeffrey Hollender on Key Business Lessons in Going Green
Jeffrey Hollender talks to us about how a conscientious business is good for business.
Jennifer Kahnweiler on the Introvert Advantage
How introverts can flex their intrinsic assets to thrive in business
Jim Champy on How to Outsmart Your Competition
Jim Champy inspired legions of business leaders with his bestseller Reengineering the Corporation. In his new book Outsmart!, Champy describes nine companies that have achieved breakthrough growth by consistently outsmarting the competition. Champy...
Joel Kurtzman on the Strength of Common Purpose Organizations
Joel Kurtzman on Common Purpose organizations and how great leaders get the best work from their employees.
John Baldoni on Developing a More Effective Leader
Leadership Guide for Any Situation
John Baldoni on Leadership Through the Tough Times
John Baldoni talks about how to be an effective leader, no matter the current economic climate.
John C. Maxwell on Identifying Your Level of Leadership
John C. Maxwell talks to us about his method of quantifying leadership and how to identify your leadership level.
John C. Maxwell on the Irrefutable Laws of Leadership
Dr. John C. Maxwell is the founder of Maximum Impact, an Atlanta-based organization with a mission to develop leaders of excellence and integrity. Dr. Maxwell is author of more than 30 books with more than 7 million copies sold, including Failing...
John Kotter on Using Urgency to Your Advantage
Most organizational change initiatives fail spectacularly (at worst) or deliver lukewarm results (at best). In his international bestseller Leading Change, John Kotter revealed why change is so hard, and provided an actionable, eight-step process for...
Judith Bardwick on Defeating Apathy in the Workplace
After years of downsizing, outsourcing and corporate greed gone wild, today's workers believe that their company no longer values them. These vulnerable and resentful feelings affect as many as two-thirds of U.S. workers, who are either actively...
Keith McFarland on What Makes a Breakthrough Company
The vast majority of small businesses stay small - and not by choice. Only the most savvy and persistent "a tiny one tenth of one percent" break through to annual sales above $250 million. In The Breakthrough Company, Keith McFarland pinpoints how...
Kristi Hedges on Establishing Executive Presence
How to stand out and expand your influence
Leonard Berry and Kent Seltman on Management Lessons from Mayo Clinic
The Mayo Clinic is one of the world's most prestigious organizations, one that fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic...
Lisa Bodell on Driving Innovation from Within
Innovation is critical to the success of both organizations and individuals. But does everyone have the ability to innovate? One company believes the answer is yes. Lisa Bodell is the founder and CEO of futurethink. Under Lisa's leadership...
Liz Wiseman on Smart Leaders Who Can Inspire
Liz Wiseman talks to us about how leaders can influence the intelligence of the people around them.
Lynda McDermott on Leading World Class Teams
In her book World Class Teams, Lynda McDermott provides a hands-on guide on how to develop, launch, lead, and evaluate world class teams. With her coauthors William Waite and Nolan Brawley, Lynda draws heavily from their experience with such...
Marilyn Carlson Nelson on How We Lead Matters
As a daughter, wife, mother, and grandmother, Marilyn has always put people first. This multi-faceted woman also happens to be one of the most successful CEOs in the world. In this conversation, she shares her thoughts on the role of women in...
Mark Royal and Tom Agnew on Maximizing Employee Engagement
Mark Royal and Tom Agnew talk to us about how to encourage your employees' engagement.
Mark Stevens on Declaring War on Yourself
Determining “why” is key to thrilling customers
Marshall Goldsmith on How to Take Success to the Next Level
The corporate world is filled with executives, men and women who have worked hard for years to reach the upper levels of management. They're intelligent, skilled, and even charismatic. But only a handful of them will ever reach the pinnacle -- and as...
Marvin Davis on a Take No Prisoners Approach to Excellence
Now more than ever, American companies are experiencing a nagging feeling that they could be doing much better. Globalization, digitization, and the development of cellular technology have increased competition by leaps and bounds. As a consequence...
Michael Beer on Higher Ambition Leadership
Encouraging economic and social growth through management
Michael Lee Stallard on How to Fire Up Your Team’s Passion, Creativity and Productivity
Employee disengagement is a widespread malady in today's organizations, causing the loss of billions of dollars, hours of dissatisfaction and work lives lacking true value. Scientific research has validated the powerful effect of emotional connections...
Mike McGuire on Preparing for a Pandemic Flu Outbreak
Influenza pandemics are not static events like a hurricane or tornado, nor are they confined to a specific area. Pandemics come in multiple waves and experts believe that many organizations would have difficulty maintaining operations as a result of...
Nancy Tennant Snyder on Unleashing Innovation at Whirlpool
Nancy TennantSnyder's new book Unleashing Innovation tells the inside story of one of the most successful innovation turnarounds in American history. Co-written with Deborah L. Duarte, Snyder reveals how Whirlpool undertook one of the largest change...
Nilofer Merchant on Real Collaboration
How collaboration can create a stronger workforce.
Paul Carroll on Learning from the Worst Business Failures
The current conventional wisdom in the business world holds that execution is the key to a successful business strategy. Many experts have gone so far as to say that execution is more important than strategy. But, according to Paul Carroll, the...
Peter Gloor on How to be a Cool Farmer
Peter Gloor suggests asking the employees what is the cool thing to do.
Peter Senge on the Necessary Revolution in Business
Imagine a world in which the excess energy from one business would be used to power another. A world in which environmentally sound products and processes would be more cost-effective than wasteful ones. A world in which corporations forming...
Quint Studer on Getting Results That Last
Quint Studer has built a thriving career on helping healthcare companies achieve maximum effectiveness and consistent bottom-line results. Now, in Results That Last, he brings his ideas to the rest of the business world. Studer teaches leaders in...
Rafiq Dossani on India’s Rise to the Top of Global Business
Rafiq Dossani discusses India's growing role in the global economy in his new book India Arriving (AMACOM Books). India has the world's fourth largest economy, the largest youth population, and the current ranking of the second-most-preferred...
Rick Lepsinger on Aligning Leadership Style with the Company’s Mission
Rick Lepsinger talks about inspirational leaders and what we can learn from their example.
Robert Lopes on Growing a Business in the Right Direction
The first 12 months of a CEO's tenure provides insights into the effectiveness of his or her leadership style, his or her priorities, and "most important" his or her fit in the organization. In January 2006, Robert Lopes joined Veritude, a division of...
Rodd Wagner on defeating workplace disengagement
Rodd Wagner is the co-author of 12: The Elements of Great Managing, the long-awaited sequel to the 1999 runaway bestseller First, Break All the Rules. Grounded in Gallup's 10 million employee and manager interviews spanning 114 countries, 12 follows...
Ron Hira on the Inside Story of Outsourcing America
One of the hottest, most controversial topics in the news is the outsourcing of American jobs to other countries. Outsourced jobs are extending well beyond the manufacturing sector to include white-collar professionals, particularly in information...
Scott Belsky on His Principles of Success
Collaborative Methods for Moving Forward
Scott Eblin on Executive Success
Kick-starting your career on the leadership track
Stan Slap on Engaging Emotional Commitment in the Workforce
Stan Slap talks about why so many workers are dissatisfied and what leaders can do to engage them.
Stefan Swanepoel on Leveraging Your Animal Instincts
An organic approach to thriving in the corporate jungle
Stephen Baum on Experiences That Shape Great Leaders
Becoming a leader is not about education or pedigree or even native smarts. Most of the most successful leaders started life as a regular person just like you. Certainly these leaders are smart and talented, but there are countless people even smarter...
Stephen M. R. Covey on How to Build, Keep and Repair Trust
Stephen M.R. Covey is the former CEO of Covey Leadership Center, which, under his stewardship, became the largest leadership development company in the world. A Harvard MBA, he joined Covey Leadership Center as a Client Developer and later became...
Steve Cone on Successful Marketing Through a Recession
A veteran marketing executive offers valuable, tested ideas on what really works—and doesn't—in marketing.
Susan Wilson Solovic on Building a Million Dollar Business
As the head of the highly successful website Small Business Television, Susan Wilson Solovic is an authority on making money and building a thriving business. In her book, The Girls' Guide to Building a Million-Dollar Business (AMACOM Books), Solovic...
Tim Sanders on How to Save the World From Your Office
Every one of us, regardless of title or position, can inspire our companies to change the way they do business, helping them to become a positive force for enriching people, communities, and the environment. When this happens, not only do we help save...
Winners of the 2007 Alliance Awards on Strategic Alliance Excellence
Strategic alliances and partnerships play a crucial role in growing businesses in today's marketplace. But for every success story, there are numerous perils and pitfalls waiting to cause alliances to fail - so what are the secrets to strategic...
Management and Supervisory Skills
Aaron Sandoski on How the Wise Decide
How do the wise decide and lead businesses and organizations to great success is the question Bryn Zeckhauser and Aaron Sandoski posed to themselves after landing their first jobs as managers.
Bob Wall on Coaching for Emotional Intelligence
When managers coach their team members on their performance, "emotional intelligence" may not be the first thing that comes to mind. But some believe that performance development depends on the employee's emotional intelligence, and the ability of the...
Charles Handy on Eudaemonia and Other Important Matters
Charles Handy is often referred to as Britain's greatest management thinker. He has written some of the most influential management articles and books of the past 30 years, including The Age of Unreason, The Elephant and the Flea, The Future or Work...
Chester Elton on "Carrot" style motivation
Long-term organizational success is almost impossible without effective recognition of employees. Chester Elton explains the remarkably simple but powerful methods great managers use to provide their employees with effective recognition, which all...
Chuck Martin on Leadership Smarts
Chuck Martin is Chairman and CEO of NFI Research, a firm that analyzes business and management trends. His new book "Smarts: Are We Hardwired for Success?", identifies the key behavioral skills that determine success in the workplace. AMA has...
Dan Carrison on Management Secrets of the FBI
In its one hundred-year fight against the ever-changing tactics of organized crime and terrorism, the Federal Bureau of Investigation has learned invaluable lessons about powerful leadership and management. Like many organizations, the FBI must...
Dan Pink on the Modus Operandi of Motivation
Dan Pink debunks the carrot and stick approach to motivating employees
Dick Martin on Adapting to a Diversified World
Understanding and Targeting New Demographics
Donald and Jim Kirkpatrick on the Four Levels of Effective Training
The Kirkpatrick four-level evaluation model focuses on four key areas: reaction, learning, behavior and results - with each successive level representing a more precise measure of the effectiveness of a training program. Listen to the Kirkpatricks as...
Georg Vielmetter and Yvonne Sell on Megatrends You Need to Understand
Georg Vielmetter and Yvonne Sell on Megatrends You Need to Understand
Howard Guttman on Building High-Performance Teams
Standout performance is what it takes to be a top business team. In Great Business Teams, Howard Guttman examines the inner workings of over 30 business teams, at top-management, business-unit, and functional levels, to offer a radically new vision of...
James Kilts on Doing What Matters
James M. Kilts has led three major companies - Gillette, Nabisco, and Kraft -into prosperity by doing what matters on the fundamentals. In Doing What Matters, a vivid first-person account of his executive experiences, he reveals his system for success...
James Morgan on Strategic Execution and Process
Defining, articulating, and focusing on initiatives for success
Jane Linder on the Management Secrets Behind Wildly Successful Initiatives
Have you ever wondered why so-called "best management practice" produces mediocre results? What if a team wanted to do something truly spectacular? What if it wanted to make a real impact? In her new book Spiral Up. . . and Other Management Secrets...
Jim Collins and Mort Hansen on Flourishing in Uncertainty
A New Look at Surviving Unstable Environments
Joan Knutson on Linking Strategy, Execution and Project Management
Joan Knutson is founder and manager of Project Mentors, a successful multimillion dollar project management training and consulting firm. Joan is the author of Project Management: How to Plan and Manage Successful Project (AMACOM), Succeeding in...
John Baldoni on Developing a More Effective Leader
Leadership Guide for Any Situation
Jon Katzenbach and Zia Khan on the Right Balance of Formal and Informal Organizations
Jon Katzenbach and Zia Khan talk about the advantages and disadvantages of informal organizations and how to make them work for your team.
Kevan Hall on Speed Management
Kevan Hall founded Global IntegrationTM in 1994, to develop "the skills of working internationally" for the world's leading companies. He realized that the tools he and his colleagues developed for complex international, virtual, remote and matrixed...
Len Sandler on Becoming an Extraordinary Manager
Nearly all managers dream of being inspiring leaders who elicit the most from their people. But while they may understand the skills needed to manage their teams, very few know how to put their knowledge into practice. Now, any manager can get...
Lina Echeverria on Fostering a Culture of Ideas
Lina Echeverria talks to us about allowing ideas to flow freely in your organization.
Linda Hill on Making the Transition to Management
Linda Hill talks to us about the challenges of transitioning to management and how to deal with the new challenges.
Lynda McDermott on Leading World Class Teams
In her book World Class Teams, Lynda McDermott provides a hands-on guide on how to develop, launch, lead, and evaluate world class teams. With her coauthors William Waite and Nolan Brawley, Lynda draws heavily from their experience with such...
Lynne Waymon on Making the Most of Your Network
Lynne Waymon leads Contacts Count, a consulting and training firm for business and career networking. Her new book, "Make Your Contacts Count" (AMACOM) is a practical, step-by-step guide for creating, cultivating and capitalizing on networking...
Mark Murphy on How to Get to Where You Want to Be
Mark Murphy talks to us about setting goals and making sure they come to fruition.
Mark Stevens on Declaring War on Yourself
Determining “why” is key to thrilling customers
Marvin Davis on a Take No Prisoners Approach to Excellence
Now more than ever, American companies are experiencing a nagging feeling that they could be doing much better. Globalization, digitization, and the development of cellular technology have increased competition by leaps and bounds. As a consequence...
Michael Beer on Higher Ambition Leadership
Encouraging economic and social growth through management
Mike Noble on Communicating Changes Effectively
Mike Noble talks to us about how to implement change in an organization that everyone can agree to.
Nilofer Merchant on Real Collaboration
How collaboration can create a stronger workforce.
Rajeev Pehsawaria on the Three Pillars of Sustainable Success
Aligning the brains, bones, and nerves of your organization
Ray Anderson on a Commitment to Environmental Sustainability
Ray Anderson talks about environmental consciousness' importance for the organization and for the world.
Rick Rickertsen on Selling Your Business Your Way
In his new book Sell Your Business Your Way: Getting Out, Getting Rich, and Getting On With Your Life (AMACOM Books), Rick Rickertsen walks readers through the entire process of selling, from valuation and preparing the business for sale to finding a...
Robert Sutton on How to Be a Good Boss and Avoid Being a Bad Boss
Robert Sutton talks to us about what makes a good boss, what makes a bad boss, and how to figure out which one you are.
Scott Belsky on His Principles of Success
Collaborative Methods for Moving Forward
Scott Eblin on Executive Success
Kick-starting your career on the leadership track
Susan Shearouse on the Upside of Conflict
A crash course in conflict resolution
Susan Wilson Solovic on Building a Million Dollar Business
As the head of the highly successful website Small Business Television, Susan Wilson Solovic is an authority on making money and building a thriving business. In her book, The Girls' Guide to Building a Million-Dollar Business (AMACOM Books), Solovic...
William Rothwell on Leveraging a Seasoned Talent Pool
While many employers have traditionally viewed their younger employees as their most precious assets, the truth is that their more seasoned workers are often their most valuable. In his new book, Working Longer (AMACOM), William J Rothwell gives...
Winners of the 2007 Alliance Awards on Strategic Alliance Excellence
Strategic alliances and partnerships play a crucial role in growing businesses in today's marketplace. But for every success story, there are numerous perils and pitfalls waiting to cause alliances to fail - so what are the secrets to strategic...
Marketing
Andy Sernovitz on successful word of mouth marketing
Andy Sernovitz is co-founder and former CEO of the Word of Mouth Marketing Association, an organization that uses the latest innovations in blogs and buzz to build a prosperous word of mouth marketing profession, based on best practices, measurable...
Barry Libert on How "We" Are Smarter Than "Me"
Online Social Networking is a reality. The millions of people who have a Facebook or MySpace page, or anyone who uses Wikipedia or Google, knows this. But for today's companies, the question remains, how can we profit from the crowds who are swarming...
Brendon Burchard on Developing a Million Dollar Message
Transforming your life experiences into a profitable career
C.J. Hayden on How to Market Yourself
C.J. Hayden is a Master Certified Coach and principal of Wings Business Coaching, LLC, a firm that teaches self-employed professionals to make more money with less effort. Hayden is the author of "Get Clients NOW!" (AMACOM) and The One-Person...
Dan Ariely on Understanding the Logic Behind Illogical Decisions
Irrational behavior is a part of human nature, but as MIT professor Dan Ariely has discovered in 20 years of researching behavioral economics, people tend to behave irrationally in a predictable fashion. Drawing on psychology and economics, behavioral...
Davia Temin on the 10 Don’ts of Corporate Social Media
Strengthening your brand through smarter online communication
Dick Martin on Rebuilding Brand America
In his book Rebuilding Brand America (AMACOM), Dick Martin argues that in today's global economy, American companies can no longer afford to overlook how anti-American sentiment affects their business. He then looks at how some of America's best...
Dr. Betsy Kruger on Finding and Targeting Your Star Customers
Applying Pareto’s Principle to Your Brand
Ed Koch on Building Buzz
In his three terms as mayor, Ed Koch brought the city of New York out of bankruptcy, created a renowned housing program, and paved the way to the city's ongoing economic and cultural prosperity. How did he rise from relative obscurity to become an...
Erich Joachimsthaler on Opportunities Hidden in Plain Sight
In his book Hidden in Plain Sight, Erich Joachimsthaler explains how you can spot opportunities that too often are overlooked. The book introduces the demand-first innovation and growth (DIG) model that shows how to become an unbiased observer of...
Greg Bennett on How to "Close" a Consultative Sales Deal
Greg Bennett has been a top sales trainer, consultant, strategist and coach since 1988. He is the author of the book "Consultative Closing", which offers simple steps that build sales-client relationships while winning even the toughest sales....
Jack Miller on How to Recession-Proof Your Business
Jack Miller is a prominent Chicago area entrepreneur and philanthropist. He is the founder and former President/CEO of Quill Corporation, which became the nation’s largest independent direct marketer of office products, employ
James Kilts on Doing What Matters
James M. Kilts has led three major companies - Gillette, Nabisco, and Kraft -into prosperity by doing what matters on the fundamentals. In Doing What Matters, a vivid first-person account of his executive experiences, he reveals his system for success...
Jaynie Smith on Competitive Advantage
Jaynie L. Smith is the author of Creating Competitive Advantage and president of Smart Advantage, Inc., a marketing/management consultancy whose clients range from mid-sized to Fortune 500 companies. She consults nationally and internationally with...
Jeremy Goldman on Going Social
Jeremy Goldman talks about the common mistakes companies make when they dive into a social media strategy.
Joe Pine on the Evolution of the Economic Model
Using Customization to Renew Commodities
John Mariotti on Conquering the Complexity Crisis
In the quest to grow their business in flat or declining markets, many companies have created dozens of new products and services to increase their customer, vendor, and marketplace relationships. But even as top-line revenues go up, this rising tide...
Keith McFarland on What Makes a Breakthrough Company
The vast majority of small businesses stay small - and not by choice. Only the most savvy and persistent "a tiny one tenth of one percent" break through to annual sales above $250 million. In The Breakthrough Company, Keith McFarland pinpoints how...
Ken Gronbach on the Nuances of Generational Marketing
Ken Gronbach is a nationally recognized consultant and researcher on Demography and Generational Marketing. His new book "Common Census: The Counterintuitive Guide to Intergenerational Marketing" is about the radical changes affecting U.S. business...
Kevin Kelly on the Future of Jobs: Man or Machine?
Why Technology is Doing More Good Than Harm
Leonard Berry and Kent Seltman on Management Lessons from Mayo Clinic
The Mayo Clinic is one of the world's most prestigious organizations, one that fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic...
Lisa Bodell on Driving Innovation from Within
Innovation is critical to the success of both organizations and individuals. But does everyone have the ability to innovate? One company believes the answer is yes. Lisa Bodell is the founder and CEO of futurethink. Under Lisa's leadership...
Lois Kelly on Conversational Marketing
Lois Kelly is the author of "Beyond Buzz: The Next Generation of Word of Mouth Marketing". She's dedicated her career to helping companies talk about their companies and issues in ways that get people to buy, believe and change, no matter how complex...
Mark Johnson on Finding Consumer Needs
What is White Space and how you can use it for your business?
Phil Rosenzweig on the Halo Effect and How to Fight It
Phil Rosenzweig's new book The Halo Effect... and the Eight Other Business Delusions That Deceive Managers offers a sharp critique of current management thinking, exposing many of the errors and mistaken ideas that pervade the business world, and...
Rachael Brown on Paying Employees to Quit
Founded in 1999, the online shoe retailer Zappos.com has been an astonishing success story, growing to nearly $1 billion in sales. Even more impressive than its sales numbers, however, are the numbers of customers who rave about Zappos customer...
Richard Thaler on the "Architecture of Choice"
Our errors are what make us human, but until now, they have been largely ignored by those around us, whether they make a complex public policy or sell us a plain old bottle of wine. In a new book, Nudge, Economist Richard Thaler and legal scholar Cass...
Robert Bloom on Finding Your Company’s Inside Advantage
Every enterprise has at least one strategic asset-one existing strength-that can form the foundation for future growth. Finding this hidden potential and becoming well known for it will grow the business. Robert H. Bloom calls this the Inside...
Robert Bloom on Winning Customer Preference
Engaging consumers in an age of declining loyalty
Steve Cone on Successful Marketing Through a Recession
A veteran marketing executive offers valuable, tested ideas on what really works—and doesn't—in marketing.
Tony Beshara on Unbeatable Resumes
Getting noticed and getting the gig
Office and Administrative Support
Paul Laudicina on Continuous Organizational Transformation
Rebuilding Your Business Model Successfully
Presentation Skills
Project Management
C.K. Prahalad and M.S. Krishnan on the New Age of Innovation
In their new book The New Age of Innovation: Driving Cocreated Value Through Global Networks, authors C.K. Prahalad and M.S. Krishnan argue that the key to creating value and the future growth of every business depends on accessing a global network of...
Dr. Graham Jones on Mental Toughness
High pressure situations and how to deal with them.
Joan Knutson on Linking Strategy, Execution and Project Management
Joan Knutson is founder and manager of Project Mentors, a successful multimillion dollar project management training and consulting firm. Joan is the author of Project Management: How to Plan and Manage Successful Project (AMACOM), Succeeding in...
Mike McGuire on Preparing for a Pandemic Flu Outbreak
Influenza pandemics are not static events like a hurricane or tornado, nor are they confined to a specific area. Pandemics come in multiple waves and experts believe that many organizations would have difficulty maintaining operations as a result of...
Purchasing and Supply Management
David Rhodes on Management During Recession
During a time of slow growth, companies need to be more mindful and innovative.
Dr. Betsy Kruger on Finding and Targeting Your Star Customers
Applying Pareto’s Principle to Your Brand
Sales
Anders Dahlvig on IKEA’s Global Social Ambition
Continual Growth of an Industry Giant
Brendon Burchard on Developing a Million Dollar Message
Transforming your life experiences into a profitable career
C.J. Hayden on How to Market Yourself
C.J. Hayden is a Master Certified Coach and principal of Wings Business Coaching, LLC, a firm that teaches self-employed professionals to make more money with less effort. Hayden is the author of "Get Clients NOW!" (AMACOM) and The One-Person...
David Rhodes on Management During Recession
During a time of slow growth, companies need to be more mindful and innovative.
Dr. Betsy Kruger on Finding and Targeting Your Star Customers
Applying Pareto’s Principle to Your Brand
Greg Bennett on How to "Close" a Consultative Sales Deal
Greg Bennett has been a top sales trainer, consultant, strategist and coach since 1988. He is the author of the book "Consultative Closing", which offers simple steps that build sales-client relationships while winning even the toughest sales....
Jaynie Smith on Competitive Advantage
Jaynie L. Smith is the author of Creating Competitive Advantage and president of Smart Advantage, Inc., a marketing/management consultancy whose clients range from mid-sized to Fortune 500 companies. She consults nationally and internationally with...
John Mariotti on Conquering the Complexity Crisis
In the quest to grow their business in flat or declining markets, many companies have created dozens of new products and services to increase their customer, vendor, and marketplace relationships. But even as top-line revenues go up, this rising tide...
Lois Kelly on Conversational Marketing
Lois Kelly is the author of "Beyond Buzz: The Next Generation of Word of Mouth Marketing". She's dedicated her career to helping companies talk about their companies and issues in ways that get people to buy, believe and change, no matter how complex...
Phil Rosenzweig on the Halo Effect and How to Fight It
Phil Rosenzweig's new book The Halo Effect... and the Eight Other Business Delusions That Deceive Managers offers a sharp critique of current management thinking, exposing many of the errors and mistaken ideas that pervade the business world, and...
Rick Rickertsen on Selling Your Business Your Way
In his new book Sell Your Business Your Way: Getting Out, Getting Rich, and Getting On With Your Life (AMACOM Books), Rick Rickertsen walks readers through the entire process of selling, from valuation and preparing the business for sale to finding a...
Robert Bloom on Winning Customer Preference
Engaging consumers in an age of declining loyalty
Strategic Alliance Management
Aaron Sandoski on How the Wise Decide
How do the wise decide and lead businesses and organizations to great success is the question Bryn Zeckhauser and Aaron Sandoski posed to themselves after landing their first jobs as managers.
Conant and Norgaard on the Leadership Touch
Using the head, heart, and hands to create new leaders
David Rhodes on Management During Recession
During a time of slow growth, companies need to be more mindful and innovative.
Lisa Gansky on Collaborating to Get Ahead of the Competition
Lisa Gansky talks about collaboration as the new trend for successful businesses.
Peter R. Worrell on the Golden Age of Mergers and Acquisitions
Peter R. Worrell talks about the real side of mergers and acquisitions.
Rafiq Dossani on India’s Rise to the Top of Global Business
Rafiq Dossani discusses India's growing role in the global economy in his new book India Arriving (AMACOM Books). India has the world's fourth largest economy, the largest youth population, and the current ranking of the second-most-preferred...
Ron Hira on the Inside Story of Outsourcing America
One of the hottest, most controversial topics in the news is the outsourcing of American jobs to other countries. Outsourced jobs are extending well beyond the manufacturing sector to include white-collar professionals, particularly in information...
Scott Eblin on Executive Success
Kick-starting your career on the leadership track
Winners of the 2007 Alliance Awards on Strategic Alliance Excellence
Strategic alliances and partnerships play a crucial role in growing businesses in today's marketplace. But for every success story, there are numerous perils and pitfalls waiting to cause alliances to fail - so what are the secrets to strategic...
Winter Nie and William Dowell on Chinese Expansion
Winter Nie and William Dowell, authors of the new AMACOM book In the Shadow of the Dragon, talk to us about Chinese expansion and growth.
Strategic Planning
Carol Sanford on the Responsible Business
Carol Sanford talks to us about sustainability and planning for the future effectively.
Christopher Frank and Paul Magnone on Overcoming Information Overload
Asking the right questions to make the right decisions
Cindy Rabe on the Challenge to Innovate
In her book The Innovation Killer: How What We Know Limits What We Can Imagine and What Smart Companies Are Doing About It (AMACOM), Cindy Rabe talks about how to defeat the kind of thinking that can overcome teams and kill true innovation. Cindy...
Cris Conde on Taking Steps to Prosper Through the Downturn
Chris Conde talks about how he prepared his company, Sunguard, for the recession.
Dan Ariely on Understanding the Logic Behind Illogical Decisions
Irrational behavior is a part of human nature, but as MIT professor Dan Ariely has discovered in 20 years of researching behavioral economics, people tend to behave irrationally in a predictable fashion. Drawing on psychology and economics, behavioral...
Dan Hendrix on Leveraging the Benefits of Sustainability
Eliminating a Negative Environmental Footprint
Emily Bennington on the Myth of Having It All
Emily Bennington talks about how it's possible to have it all as long as you tailor that dream to your own specific goals.
Erich Joachimsthaler on Opportunities Hidden in Plain Sight
In his book Hidden in Plain Sight, Erich Joachimsthaler explains how you can spot opportunities that too often are overlooked. The book introduces the demand-first innovation and growth (DIG) model that shows how to become an unbiased observer of...
Howard Behar on the Secret of Starbucks’ Success
After a working life spent building Starbucks from a chain of 28 stores to an international coffee business through positions such as executive vice president of sales, founding president of Starbucks International and president of Starbucks North...
Jack Miller on How to Recession-Proof Your Business
Jack Miller is a prominent Chicago area entrepreneur and philanthropist. He is the founder and former President/CEO of Quill Corporation, which became the nation’s largest independent direct marketer of office products, employ
Jack Stahl on Frameworks for Successful Leadership
Jack Stahl became a top executive of two world-famous corporations - Cola Cola and Revlon - before the age of 50. In his book Lessons on Leadership, Stahl offers the down to earth approach to business leadership that fueled his meteoric rise through...
James Morgan on Strategic Execution and Process
Defining, articulating, and focusing on initiatives for success
Jim Champy on How to Outsmart Your Competition
Jim Champy inspired legions of business leaders with his bestseller Reengineering the Corporation. In his new book Outsmart!, Champy describes nine companies that have achieved breakthrough growth by consistently outsmarting the competition. Champy...
Joan Knutson on Linking Strategy, Execution and Project Management
Joan Knutson is founder and manager of Project Mentors, a successful multimillion dollar project management training and consulting firm. Joan is the author of Project Management: How to Plan and Manage Successful Project (AMACOM), Succeeding in...
John C. Maxwell on the Irrefutable Laws of Leadership
Dr. John C. Maxwell is the founder of Maximum Impact, an Atlanta-based organization with a mission to develop leaders of excellence and integrity. Dr. Maxwell is author of more than 30 books with more than 7 million copies sold, including Failing...
John Kotter on Using Urgency to Your Advantage
Most organizational change initiatives fail spectacularly (at worst) or deliver lukewarm results (at best). In his international bestseller Leading Change, John Kotter revealed why change is so hard, and provided an actionable, eight-step process for...
John Mariotti on Conquering the Complexity Crisis
In the quest to grow their business in flat or declining markets, many companies have created dozens of new products and services to increase their customer, vendor, and marketplace relationships. But even as top-line revenues go up, this rising tide...
Keith McFarland on What Makes a Breakthrough Company
The vast majority of small businesses stay small - and not by choice. Only the most savvy and persistent "a tiny one tenth of one percent" break through to annual sales above $250 million. In The Breakthrough Company, Keith McFarland pinpoints how...
Ken Gronbach on the Nuances of Generational Marketing
Ken Gronbach is a nationally recognized consultant and researcher on Demography and Generational Marketing. His new book "Common Census: The Counterintuitive Guide to Intergenerational Marketing" is about the radical changes affecting U.S. business...
Marilyn Carlson Nelson on How We Lead Matters
As a daughter, wife, mother, and grandmother, Marilyn has always put people first. This multi-faceted woman also happens to be one of the most successful CEOs in the world. In this conversation, she shares her thoughts on the role of women in...
Nancy Tennant Snyder on Unleashing Innovation at Whirlpool
Nancy TennantSnyder's new book Unleashing Innovation tells the inside story of one of the most successful innovation turnarounds in American history. Co-written with Deborah L. Duarte, Snyder reveals how Whirlpool undertook one of the largest change...
Paul Carroll on Learning from the Worst Business Failures
The current conventional wisdom in the business world holds that execution is the key to a successful business strategy. Many experts have gone so far as to say that execution is more important than strategy. But, according to Paul Carroll, the...
Peter Senge on the Necessary Revolution in Business
Imagine a world in which the excess energy from one business would be used to power another. A world in which environmentally sound products and processes would be more cost-effective than wasteful ones. A world in which corporations forming...
Quint Studer on Getting Results That Last
Quint Studer has built a thriving career on helping healthcare companies achieve maximum effectiveness and consistent bottom-line results. Now, in Results That Last, he brings his ideas to the rest of the business world. Studer teaches leaders in...
Rafiq Dossani on India’s Rise to the Top of Global Business
Rafiq Dossani discusses India's growing role in the global economy in his new book India Arriving (AMACOM Books). India has the world's fourth largest economy, the largest youth population, and the current ranking of the second-most-preferred...
Rajeev Pehsawaria on the Three Pillars of Sustainable Success
Aligning the brains, bones, and nerves of your organization
Richard Thaler on the "Architecture of Choice"
Our errors are what make us human, but until now, they have been largely ignored by those around us, whether they make a complex public policy or sell us a plain old bottle of wine. In a new book, Nudge, Economist Richard Thaler and legal scholar Cass...
Robbie Vorhaus on Making Changes to Be More Efficient
Robbie Vorhaus talks to us about how making even a tiny change in a routine can change a career for the better.
Robert Bloom on Finding Your Company’s Inside Advantage
Every enterprise has at least one strategic asset-one existing strength-that can form the foundation for future growth. Finding this hidden potential and becoming well known for it will grow the business. Robert H. Bloom calls this the Inside...
Robert Lopes on Growing a Business in the Right Direction
The first 12 months of a CEO's tenure provides insights into the effectiveness of his or her leadership style, his or her priorities, and "most important" his or her fit in the organization. In January 2006, Robert Lopes joined Veritude, a division of...
Rodd Wagner on defeating workplace disengagement
Rodd Wagner is the co-author of 12: The Elements of Great Managing, the long-awaited sequel to the 1999 runaway bestseller First, Break All the Rules. Grounded in Gallup's 10 million employee and manager interviews spanning 114 countries, 12 follows...
Ron Hira on the Inside Story of Outsourcing America
One of the hottest, most controversial topics in the news is the outsourcing of American jobs to other countries. Outsourced jobs are extending well beyond the manufacturing sector to include white-collar professionals, particularly in information...