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How to Work Hard and Accomplish Little
Why multitasking creates ineffective leaders.
The Ultimate Test of Leadership
Advice on how to deal with severe business crises.
Want to be the Best in Your Field? Stay Uncomfortable
Superstars like Oprah and Bill Gates never rest on their laurels; the always strive to improve.
Who's Bossing the Boss?
The way to improve the quality of an organization is to create a "better boss."
Why Women Still Don't Run the Company…or the Country!
Tips for women who want to move up in the workplace, from Peggy Klaus, author of Brag and The Hard Truth About Soft Skills.
Watch Your Language! (Usage)
Test yourself on 10 stick English usage questions to help boost your written communication skills.
"Tweak" Your Way to a More Balanced Life
When you first joined the workforce, who could have predicted that juggling would one day become your most critical skill? These simple strategies from a professional life coach show you how to make small changes that will help you keep all those...
2002 Corporate Values Survey
Has corporate America acquired a "bottom-line" management style with a "win at all costs" mentality? Or is there room in the corner office for a little integrity? This survey shows that many organizations are making a commitment to a set of core ...
2002 Crisis Management and Secuirty Issues Survey
Business crises come in many forms and can occur any time without notice. So, whether it is an accident, a scandal, an act of nature or a malicious act, organizations recognize that they need to be prepared. Or do they? AMA surveyed 428 Executive...
2003 Crisis Management and Security Issues Survey
More U.S. companies have crisis management plans in place today than they did in 2002, an American Management Association survey shows. In light of the second anniversary of the September 11 attacks, AMA surveyed its members and customers to determine...
2004 Crisis Managements and Security Issues
Fewer U.S. companies have crisis management plans in place today than in 2003, an AMA survey shows. In light of the third anniversary of the September 11 attacks, AMA surveyed its members and customers to determine if companies are prepared today to...
2004 Survey on Political Discussion in the Workplace
In light of the closely contested presidential election, American Management Association wanted to know how the national politics are affecting executives in the workplace. Forty-five percent of employees surveyed said that their companies have no...
Crisis Management & Sceurity Issues
Fewer U.S. companies have crisis management plans in place today than in 2003, an AMA survey shows. In light of the third anniversary of the September 11 attacks, AMA surveyed its members and customers to determine if companies are prepared today to...
2002 Survey on Challenges Facing Marketers Today
With the proliferation of communications and distribution channels, and intensified domestic and international competition, marketers are facing ever-growing challenges. But what exactly are they? To determine what marketers themselves are thinking...
Magnifying Customer Focus
Seven out of 10 executives say that their organizations experienced disruptive change during the last year. And more than 80% say that the pace of change is speeding up in organizations all over the world. That's according to Agility and Resilience, a...
The Power of Keeping Promises: How to Create Customers for Life
If your customer philosophy is "take the money and run," your company won't be around for long. Scott Deming, author of the new book The Brand Who Cried Wolf: Deliver on Your Company's Promise and Create Customers for Life, explains how to keep...
When Customers Don't Behave As You'd Like
Companies invest huge amounts of time and money in identifying and learning about potential and current customers, but sometimes the challenges customers present leave firms wondering whether that's money well spent. Here are some techniques firms can...
Working Your Competitive Advantage
Jack Welch said, "If you don't have a competitive advantage, don't compete." So what's your competitive advantage? If it's only based on price, you risk losing your customers and your best salespeople....
AMA 2003 Corportate Governance Survey
Since the passage of the Sarbanes-Oxley Act of 2002, many publicly traded companies have revised their financial reporting and accounting practices and updated their corporate codes of ethics. But what about nonpublicly traded companies? Although not...
When the Bad Drives Out the Good
Learn how the wrong reputation can interfere with corporate success, no matter how hard a company works.
Why It's Time to Rethink ROI
It's time to take a "new school" look at that favorite "old school" performance metric--ROI
2002 Administrative Professionals Survey
Over the past year, administrative professionals have assumed more responsibility, are doing more work than before and have taken on more of a leadership role. As a result, more than ever, administrative professionals say they need more training to...
2002 Crisis Management and Secuirty Issues Survey
Business crises come in many forms and can occur any time without notice. So, whether it is an accident, a scandal, an act of nature or a malicious act, organizations recognize that they need to be prepared. Or do they? AMA surveyed 428 Executive...
2002 Economic Condidtions Survey
AMA conducted an online survey of its Executive Members in January and February 2002 to obtain a quick snapshot of how executives were feeling about the state of their organizations and the economy.
2002 Summer Vacation Plans Survey
Despite layoffs and a slow economy, nearly 98 percent of managers plan to take a vacation this summer, but many will remain in contact with the office while away, according to a new AMA survey of 645 business executives.
2003 Consumer-Driven Healthcare Survey
Consumer-driven healthcare plans are all the rage in trade journals and Websites these days. Pundits predict that these programs, through which consumers, not the company or insurance provider, determine where they will spend their healthcare...
2003 Economic Conditions Survey
American business people are more pessimistic about the U.S. economy than they were one year ago and are anticipating job eliminations, hiring freezes and cutbacks. And more than 60% believe that the conflict in Iraq will have at least a moderate...
2003 E-Mail Rules, Policies and Practices Survey
More than half of U.S. companies engage in some form of e-mail monitoring of employees and enforce e-mail policies with discipline or other methods. In fact, 22% have terminated an employee for e-mail infractions. Three-fourths of all organizations...
2003 E-Mail Rules, Policies and Practices Survey
More than half of U.S. companies engage in some form of e-mail monitoring of employees and enforce e-mail policies with discipline or other methods. In fact, 22% have terminated an employee for e-mail infractions. Three-fourths of all organizations...
2004 Workplace e-Mail and Instant Messaging Survey
One in five U.S. companies (20%) has had employee e-mail subpoenaed in the course of a lawsuit or regulatory investigation, up from 14% in 2003. Another 13% have battled workplace lawsuits triggered by employee e-mail. That's according to the 2004...
2007 Electronic Monitoring and Surveillance Survey
From e-mail monitoring and Website blocking to phone tapping and GPS tracking, employers increasingly combine technology with policy to manage productivity and minimize litigation, security, and other risks. That's according to the 2007 Electronic...
Blended Learning Opportunities
By Allison Rossett and Rebecca Vaughan Frazee, San Diego State University. Noted experts on blended learning, Dr. Allison Rossett and her colleague Rebecca Vaughan Frazee explore the common components of blended learning and how organizations are...
Digital Shadows: The Rise of New Workforce Productivity Issues
Corporate policy is having a hard time keeping up with the growing digital universe and its implications for business.
Effectively Implementing a Blended Learning Approach
Eedo Knowledgeware's white paper presents a comprehensive overview of blended learning, from theoretical framework to best practices, and provides a measured analysis of potential applications. It examines the reasons to adopt a blended learning...
U.S. Technology Leadership Is Slipping
Though overall U.S. productivity has been strong, when it comes to technology, American companies have transformed themselves from adopters into followers....
2002 Survey on Internal Collaboration
One of the first new business clichés of the 21st Century is the word "silos" as applied to organizations in which some units tend not to work cooperatively with each other. To determine if "silos" do actually exist, AMA surveyed its Executive...
2004 Survey on Political Discussion in the Workplace
In light of the closely contested presidential election, American Management Association wanted to know how the national politics are affecting executives in the workplace. Forty-five percent of employees surveyed said that their companies have no...
Dealing with Fine "Whine"
Why employees whine, how to deal with whiners, and how to prevent whining.
Ghost Story
Out-dated attitudes and behaviors about collaborative knowledge sharing "haunt" businessess and inhibit teamwork.
Leading with Kindness Survey
If you feel that your boss is kind, chances are you look forward to going to work every day, you're more likely to put in a little extra effort, and you might even delay that search for a new job. But if you work for a boss who is a bully, all bets...
Management S.O.S.: How to Mediate Disputes
What to do if two of your staff members have declared war on each other, from the new book 101 Tough Conversations to Have with Employees.
Political Discussions in the Workplace
With a tightly contested and historic presidential election less than a year away, political discussions are expected to heat up at water coolers in offices around the country. But according to American Management Association's Political Discussions...
2002 Corporate Values Survey
Has corporate America acquired a "bottom-line" management style with a "win at all costs" mentality? Or is there room in the corner office for a little integrity? This survey shows that many organizations are making a commitment to a set of core ...
2003 Crisis Management and Security Issues Survey
More U.S. companies have crisis management plans in place today than they did in 2002, an American Management Association survey shows. In light of the second anniversary of the September 11 attacks, AMA surveyed its members and customers to determine...
2004 Importance of Leadership Survey
The "increasingly competitive business environment" was overwhelmingly cited as the top reason leadership is more important than ever in a survey conducted among 225 AMA customers and members. The survey also indicated by a nearly four to one margin,...
2004 Job Outlook Survey
More than 60% of business executives believe that their workforce in the U.S. will stay the same or decrease in the year ahead. Only 38% foresee job growth and those that do generally predict modest growth in the 1-5% range. Also noted, internal...
2004 Medical Testing Survey
Nearly 63% of U.S. companies surveyed require medical testing of current employees or new hires, AMA's 2004 Medical Testing Survey shows. This figure is down from 68% in 2001 and from 70% in 2000, when AMA conducted similar medical testing surveys....
2004 Workplace e-Mail and Instant Messaging Survey
One in five U.S. companies (20%) has had employee e-mail subpoenaed in the course of a lawsuit or regulatory investigation, up from 14% in 2003. Another 13% have battled workplace lawsuits triggered by employee e-mail. That's according to the 2004...
A Leadership Lesson from Our Former First Lady
Just as Senator Hillary Clinton showed her humanity on the eve of the NH primary, business leaders should show their true feelings.
"Tweak" Your Way to a More Balanced Life
When you first joined the workforce, who could have predicted that juggling would one day become your most critical skill? These simple strategies from a professional life coach show you how to make small changes that will help you keep all those...
2002 Summer Vacation Plans Survey
Despite layoffs and a slow economy, nearly 98 percent of managers plan to take a vacation this summer, but many will remain in contact with the office while away, according to a new AMA survey of 645 business executives.
2002 Survey on Internal Collaboration
One of the first new business clichés of the 21st Century is the word "silos" as applied to organizations in which some units tend not to work cooperatively with each other. To determine if "silos" do actually exist, AMA surveyed its Executive...
2003 Survey on Workplace Dating
Most organizations do not have a written policy on employee dating, but workplace dating is widely practiced throughout American business. In fact, two-thirds of managers and executives say it's okay to date someone from work and 30% have done so.
2004 Summer Vacation Plans Survey
As signs of the economy continued to improve and hiring appear to be on the upswing, US employees were planning to take more time away from the office compared to 2003. twenty-eight percent of respondents were taking more days off than in 2003. About...
Agility and Resilience
Seven out of 10 executives say that their organizations experienced disruptive change during the last year. And more than 80% say that the pace of change is speeding up in organizations all over the world. That's according to Agility and Resilience, a...
Becoming a Motivating Manager
These tips from the authors of The Manager's Desktop Consultant will help you inspire your people to reach new heights.
...Vs. The Case for Slowing Down
Not so fast, say the authors of the new book Microtrends, who cite the booming popularity of many time-intensive experiences-from playing golf to solving puzzles-to make the case that a substantial number of Americans crave something more than...
2002 Survey on Challenges Facing Marketers Today
With the proliferation of communications and distribution channels, and intensified domestic and international competition, marketers are facing ever-growing challenges. But what exactly are they? To determine what marketers themselves are thinking...
Are Baby Boomers the Key to Economic Recovery?
Steve Howard, author of the book Boomer Selling, explains why businesses should market to Baby Boomers.
To Get Through the Downturn, Get Aggressive and Marketing
Cutting your marketing budget in today's tight economy would be a big mistake.
Truth: A Smarter Way to Market
After years of being bombarded by marketing from every imaginable angle-print, TV, radio, direct mail, telephone, billboards, and now via the Internet, consumers have understandably become frustrated and skeptical. Now one expert has come up with a...
Using the Power of the Press
Trade and consumer publications can help spread the word about your terrific product or service-and it's absolutely free. Here are some simple tips to get you started, from the Small Business Administration....
2002 Administrative Professionals Survey
Over the past year, administrative professionals have assumed more responsibility, are doing more work than before and have taken on more of a leadership role. As a result, more than ever, administrative professionals say they need more training to...
2003 Views on Administrative Profession's Tasks and Competencies
Both administrative professionals and their managers generally agree on the components of administrative support staff jobs, but there is a significant difference of opinion on the competencies that are most important for administrative professionals.
2004 Administravitve Professional Survey
Administrative professionals continued to assume more responsibilities in the workplace, including coaching, training and supervising other staff members. As a result, more than half of respondents of the survey said more training is needed to improve...
The Problem with Work/Life Balance
Everyone talks about the necessity of achieving balance. But that quest may be just one more stress-inducing item on our ever-expanding "to-do" list. Is work/life balance just an elusive pipe dream?...
The Secret of Change
Management consultant Carol Kinsey Goman, Ph.D. learned a valuable lesson in her previous career as a therapist-people don't change because other people want them to. True motivation must be based on WIFM ("What's in it for me?")....
The Six Keys to Growing Your Company the Old-Fashioned Way
A new book shows how 22 companies including SYSCO, Outback Steakhouse, and Best Buy prosper by growing organically-increasing their customer base, creating new products, and mastering operational efficiency-without resorting to accounting...
Watch Your Language! (Usage)
Test yourself on 10 stick English usage questions to help boost your written communication skills.
"We Don't Do It That Way." Tips for More Effective Presentations
When it comes to getting key business messages across to your audience, it's no secret that if they snooze, you lose. Here are some ways to grab their attention, from Sherron Bienvenu, Ph.D....
Finding a New Way to Meet: 10 Pitfalls of Pitiful Meetings
10 biggest meeting pitfalls and strategies to avoid them.
Overused Buzzwords: It's All Good at the End of the Day
A new survey of the most annoying and overused business buzzwords.
Tips for Amazing Webinars and Virtual Meetings
Tips to keep virtual meeting participants engaged--and away from their BlackBerries or Web browsers.
Under Pressure? Deadline Looming? What to Do When Writer's Panic Sets In
The CEO is waiting for that urgent report, but horrors-your mind is as blank as the page. Here are secret strategies to conquer writer's block, from professional journalists, PR professionals and writing coaches....
The Risky Business of Project Management
Even the most basic, everyday project carries some degree of risk. An effective risk management process involves identifying and implementing appropriate and ongoing risk-control strategies. Read on for the fundamental steps in project risk...
The Two Minute Drill (TMD): An Interview with Experts on Its Use
How to achieve successful change applying football's Two-Minute Drill (TMD).
Who's Afraid of Deadlines?
Some project managers thrive on deadlines...while others die by them. Learn how one construction company pulled off the seemingly impossible task of building a new football stadium ahead of schedule....
Who's Really Leading the Team, Anyway?
In a fast-paced business environment filled with uncertainty and change, project management can feel more like running an obstacle course. There are external factors that can cripple the effort, but there are also internal ones-and the most...
2002 Survey on Challenges Facing Marketers Today
With the proliferation of communications and distribution channels, and intensified domestic and international competition, marketers are facing ever-growing challenges. But what exactly are they? To determine what marketers themselves are thinking...
Magnifying Customer Focus
Seven out of 10 executives say that their organizations experienced disruptive change during the last year. And more than 80% say that the pace of change is speeding up in organizations all over the world. That's according to Agility and Resilience, a...
The Only Four Reasons to EVER Lower Your Prices
Even in today's troubled economy, offering customers a discount isn't necessarily the best strategy.
The Performance Paradox: When Less Is More
The more fixated on your goal you become, the greater your chance of success, right? Yes, but only to a certain extent. It turns out that when people are too fixated on the future, their creativity and overall performance actually diminish....
The Power of Belief
As Henry Ford said: "Whether you think you can, or think you can't, you're right." During his days as a door-to-door salesman, Sharif Khan learned first-hand how belief in oneself and a positive attitude are essential ingredients to a successful...
Working Your Competitive Advantage
Jack Welch said, "If you don't have a competitive advantage, don't compete." So what's your competitive advantage? If it's only based on price, you risk losing your customers and your best salespeople....
2002 Survey on Internal Collaboration
One of the first new business clichés of the 21st Century is the word "silos" as applied to organizations in which some units tend not to work cooperatively with each other. To determine if "silos" do actually exist, AMA surveyed its Executive...
The Right Way to Make Alliances Work
Have you wondered why so many strategic alliances fail? Steve Steinhilber manages a portfolio of alliances at Cisco Systems that has a cumulative value of more than $4.5 billion annually. He can write from experience what makes his succeed and others...
2002 Corporate Values Survey
Has corporate America acquired a "bottom-line" management style with a "win at all costs" mentality? Or is there room in the corner office for a little integrity? This survey shows that many organizations are making a commitment to a set of core ...
2002 Crisis Management and Secuirty Issues Survey
Business crises come in many forms and can occur any time without notice. So, whether it is an accident, a scandal, an act of nature or a malicious act, organizations recognize that they need to be prepared. Or do they? AMA surveyed 428 Executive...
2002 Economic Condidtions Survey
AMA conducted an online survey of its Executive Members in January and February 2002 to obtain a quick snapshot of how executives were feeling about the state of their organizations and the economy.
2003 Crisis Management and Security Issues Survey
More U.S. companies have crisis management plans in place today than they did in 2002, an American Management Association survey shows. In light of the second anniversary of the September 11 attacks, AMA surveyed its members and customers to determine...
2003 Economic Conditions Survey
American business people are more pessimistic about the U.S. economy than they were one year ago and are anticipating job eliminations, hiring freezes and cutbacks. And more than 60% believe that the conflict in Iraq will have at least a moderate...
2003 Job Outlook Survey
More than 60% of business executives believe that their workforce in the U.S. will stay the same or decrease in the year ahead. Only 38% foresee job growth and those that do generally predict modest growth in the 1-5% range. Also noted, internal...
2004 Crisis Managements and Security Issues
Fewer U.S. companies have crisis management plans in place today than in 2003, an AMA survey shows. In light of the third anniversary of the September 11 attacks, AMA surveyed its members and customers to determine if companies are prepared today to...
...Vs. The Case for Slowing Down
Not so fast, say the authors of the new book Microtrends, who cite the booming popularity of many time-intensive experiences-from playing golf to solving puzzles-to make the case that a substantial number of Americans crave something more than...
Agility and Resilience
Seven out of 10 executives say that their organizations experienced disruptive change during the last year. And more than 80% say that the pace of change is speeding up in organizations all over the world. That's according to Agility and Resilience, a...
Creating a Sustainable Future
Corporate sustainability means more than fending off the competition, finding new customers, and making profits. It encompasses wider social and environmental systems-sometimes referred to as "people," "planet," and "profits." This report examines the...
Cultivating Effective Corporate Cultures
Many executives are increasingly aware that their corporate cultures affect not only their employees' attitudes and values but also the bottom line. As a result, they have become more interested in finding ways to mold their corporate cultures to...
The Ins and Outs of Innovation
Is strengthening a firm's internal capacity for innovation a key differentiator when it comes to business competition? Or is it okay-even preferable, perhaps-to seek innovation from external sources? Such is the conundrum facing today's organizations....
The Organization's Fault
Today's highly skilled knowledge worker is a far cry from yesterday's factory worker. Yet many experts believe that the way work gets done hasn't yet fully evolved from the outdated vertical corporate structure of the 20th century to the more...
The Power of Counter-Intuitive Thinking
Leaders need to change the way they think if they want to break out of the pack, says Bill Byron Concevitch, author of Counter-Intuitive Selling....
2002 Summer Vacation Plans Survey
Despite layoffs and a slow economy, nearly 98 percent of managers plan to take a vacation this summer, but many will remain in contact with the office while away, according to a new AMA survey of 645 business executives.
2004 Summer Vacation Plans Survey
As signs of the economy continued to improve and hiring appear to be on the upswing, US employees were planning to take more time away from the office compared to 2003. twenty-eight percent of respondents were taking more days off than in 2003. About...
The Problem with Work/Life Balance
Everyone talks about the necessity of achieving balance. But that quest may be just one more stress-inducing item on our ever-expanding "to-do" list. Is work/life balance just an elusive pipe dream?...
Time to Stop the 'Hard Stop'
Sander Flaum explains why interruptions at work are so destructive and what you can do to avoid them.
2002 Administrative Professionals Survey
Over the past year, administrative professionals have assumed more responsibility, are doing more work than before and have taken on more of a leadership role. As a result, more than ever, administrative professionals say they need more training to...
2002 Economic Condidtions Survey
AMA conducted an online survey of its Executive Members in January and February 2002 to obtain a quick snapshot of how executives were feeling about the state of their organizations and the economy.
2003 Economic Conditions Survey
American business people are more pessimistic about the U.S. economy than they were one year ago and are anticipating job eliminations, hiring freezes and cutbacks. And more than 60% believe that the conflict in Iraq will have at least a moderate...
2003 E-Mail Rules, Policies and Practices Survey
More than half of U.S. companies engage in some form of e-mail monitoring of employees and enforce e-mail policies with discipline or other methods. In fact, 22% have terminated an employee for e-mail infractions. Three-fourths of all organizations...
2003 Views on Administrative Profession's Tasks and Competencies
Both administrative professionals and their managers generally agree on the components of administrative support staff jobs, but there is a significant difference of opinion on the competencies that are most important for administrative professionals.
2004 Administravitve Professional Survey
Administrative professionals continued to assume more responsibilities in the workplace, including coaching, training and supervising other staff members. As a result, more than half of respondents of the survey said more training is needed to improve...
2004 Importance of Leadership Survey
The "increasingly competitive business environment" was overwhelmingly cited as the top reason leadership is more important than ever in a survey conducted among 225 AMA customers and members. The survey also indicated by a nearly four to one margin,...