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Office and Administrative Support
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Management Skills for Administrative Professionals
The importance of management skills for administrative professionals goes beyond heightened professional growth and career development.
Are You Being Heard?
You’ve proven your competence and your value. So why aren’t you getting your point across?
Business Writing for Administrative Professionals
Meet the challenge of writing business correspondence. This seminar will give you the skills you need to write and edit all types of documents...and win the confidence of your boss.
Communicating with Difficult People
Use these communication skills for administrative professionals to handle frustrating people and situations, calmly and effectively!
Communicating with Diplomacy, Discretion and Influence—A Course for Senior Administrative Professionals
Top-level communication skills for today’s senior administrative professionals!
Communication Boot Camp
Text messaging, e-mails, the Blackberry—there’s no shortage of ways to communicate quickly in the Digital Age. But what happens face-to-face when you need to find the right words and communicate them in the right way?
Communication Techniques That Get Results: A Course for Administrative Professionals
Meet changing job demands and deliver optimum results through better communication.
Building Alliances -- Apr-25-2008
Developing Relationships That Drive Your Career, Your Life
Effective Gatekeeping -- Nov-05-2009
How Top Assistants Handle Sneaky Gate Crashers and Time Wasters
Game Plan for Admin Pros in Uncertain Times -- Apr-22-2009
Key Ingredients for Paving the Way to Your Success
How to Say “No” at Work and Still Keep Your Job -- Apr-24-2007
This Webcast provides tips and techniques to deliver your negative message clearly, succinctly, and calmly (inside and out!) with and without using the actual word "no."
Mastering the Art of Working for Multiple Bosses -- Nov-11-2007
Handling the work of multiple bosses is a difficult balancing act!
Thinking on Your Feet -- Oct-28-2009
How to say the right thing in any “impromptu” situation
2002 Administrative Professionals Survey
Over the past year, administrative professionals have assumed more responsibility, are doing more work than before and have taken on more of a leadership role. As a result, more than ever, administrative professionals say they need more training to...
2003 Views on Administrative Profession’s Tasks and Competencies
Both administrative professionals and their managers generally agree on the components of administrative support staff jobs, but there is a significant difference of opinion on the competencies that are most important for administrative professionals.
2004 Administravitve Professional Survey
Administrative professionals continued to assume more responsibilities in the workplace, including coaching, training and supervising other staff members. As a result, more than half of respondents of the survey said more training is needed to improve...
Beat Stress Before You Burn Out
If you're alive, you're experiencing some amount of stress. The key is not what kind of stress, or even how much, but rather how you deal with it. Once you know the physical, emotional, and behavioral symptoms of unmanaged stress, you can take action...
Beat Those Post-Vacation Blues
Have the post-vacation blues got you down? You're not alone. Performance and Profits readers say that a return from vacation means a return to heightened stress and anxiety, and as we found out in examining the issue, even the Pope says that...
Breaking Out of Silos
Peter Drucker said, "Every decision has two elements: (1) what you would ideally like to do, and (2) what you are actually able to do." Many talented executives find the former impossible because of a silo mindset. Discover how to minimize...
Buddha: 9 to 5
Could the next "new" thing actually be 2,500 years old? According to a new book, Buddha: 9 to 5: The Eightfold Path to Enlightening Your Workplace and Improving Your Bottom Line, the secrets to career satisfaction and prosperity can be found...