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Have your technical staff learn the process improvements, benefits, and challenges of IT services.
ITIL® Service Capability: Operational Support and Analysis
Find out how your organization can execute processes within ITIL Operational Support and Analysis.
ITIL® Service Capability: Planning, Protection, and Optimization
Learn how your organization can identify and execute the ITIL Planning, Protection, and Optimization processes.
ITIL® Service Capability: Release, Control, and Validation
Achieve operational excellence in your organization through ITIL Release, Control, and Validation processes, activities, and functions.
ITIL® Service Capability: Service Offerings and Agreements
Learn your organization's service capability within ITIL Service Offerings and Agreements.
ITIL® Service Lifecycle: Continual Service Improvement
Develop and adjust your IT services and processes to changing business needs in your organization.
ITIL® Service Lifecycle: Service Design
Learn how to design and deliver ITIL Service Design processes within your organization!
ITIL® Service Lifecycle: Service Operation
Achieve reliable, quality delivery of IT Services in your organization!
ITIL® Service Lifecycle: Service Strategy
The Service Strategy is the cornerstone of ITIL Service Lifecycle...make it a priority for your organization!
ITIL® Service Lifecycle: Service Transition
Streamline your organization's IT projects and services with on time, and on budget results!
ITIL®: Managing Across the Lifecycle
Learn what it takes to plan and execute IT Service Management for your organization.
Elizabeth Harrin on Emerging Social Media Technology
Elizabeth Harrin talks to us about emerging social media and how to use it effectively for business.