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The Simple Way to Get Through to Difficult People

Recording Date: August 26, 2009
Price: Free

Attending this Webcast is free. Registration is required.
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The first make-or-break step in persuading anyone to do anything is getting them to hear you out.

Whether the person is a harried colleague, a stressed-out client, or an insecure spouse — things can only go from bad to worse if you are unable to break through emotional barricades.

During this Webcast, Mark Goulston will explore a number of powerful yet simple, easy-to-apply techniques to reach through these barriers and have your message be heard and understood.

What You Will Learn

Persuasion is not about what you tell someone, it’s what you get them to tell you.

Using the powerful techniques learned in this session, you’ll be able to turn the “impossible” and “unreachable” people in your life into allies, devoted customers and lifelong friends. For example, by attending you’ll discover:

  •  Specific signs that identify the "high maintenance" people in your life
  •  How and why “impossible” people get under your skin
  •  Methods for effectively getting through to these people without the fear of ever making it worse
  •  Skills that will help you easily confront current situations that you are avoiding
  •  Ways to win increased respect from others and confidence in and respect for yourself for dealing with difficult situations head on

While attending the Webcast is FREE, reservations are required.

About the Presenters

Mark Goulston, M.D., is an executive coach, team building consultant trained as a clinical, psychiatrist. He has been a UCLA professor of psychiatry for more than 25 years, trained FBI and police hostage negotiators and worked with or spoken to companies, universities and organizations including GE, Goldman Sachs, Xerox, State Farm Insurance, Accenture, Ernst & Young, Kodak, Merrill Lynch, Kaiser Permanente, Astra Zeneca, ADP, UCLA, USC, Pepperdine, American Bar Association. 

He is the bestselling author of four books, including his latest, Just Listen. In addition, he writes the Tribune Media syndicated career advice column, "Solve Anything with Dr. Mark," blogs for Fast Company and the Huffington Post and is a contributor to Harvard Business online.


Technical Requirements

To fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:

Supported OS, Browser and Additional Requirements

Microsoft® Windows® 98 SE, 2000, XP, Windows VistaTM Home Basic, Home Premium, Ultimate, Business, or Enterprise (32-bit or 64-bit editions)

  • Internet Explorer 5.0 or higher
  • Netscape Navigator 7.1
  • AOL 9
  • Mozilla Firefox 1.5 or higher

Macintosh (OS X 10.2, 10.3, 10.4)

  • Safari 1.1 or higher
  • Mozilla Firefox 1.5 or higher


  • Mozilla Firefox 1.5 or higher


  • Mozilla 1.7 or higher

Additional Requirements:

  • Macromedia Flash Player 8 or higher
  • Macromedia Flash Player 9 or higher for Linux and Solaris
  • Minimum bandwidth requirement is 56 kb/sec

Important tip - Please allow 15 minutes prior to joining a session to conduct your set-up and testing! Dial-up connectors - please allow more time.