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Scaling-Up Excellence

Recording Date: March 19, 2014
Price: Free

Attending this Webcast is free. Registration is required.
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What It Takes to Build Organizational Excellence

In this webcast, Stanford professor and bestselling author Robert Sutton will explore what it takes for leaders and teams to spread better beliefs and actions throughout an organization.  Sutton will reveal how the best leaders and teams develop, deploy, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled successful growth in the past.

By attending you’ll gain useful, but not simplistic, guidelines for meeting the difficult challenge of scaling up and sustaining excellence as organizations grow and programs expand. 

These tactics will be explained using examples from organizations ranging from start-ups, like Pulse News and Citrus Lane, to medium-size firms, such as IDEO and Pixar, to large firms, including Google, Procter & Gamble, IKEA, and General Electric, to healthcare systems, including Kaiser Permanente, to not-for-profits, including the Girl Scouts, to government organizations, including the U.S. Army and the Transportation Security Administration.

What You Will Learn


During this webcast, Robert Sutton will help you:

  • Understand why scaling depends on spreading a mindset, not growing a big footprint
  • Why scaling is a problem of more and less
  • Why adding more hands does not always make for lighter work
  • How the best organizations “use the hierarchy to defeat bad bureaucracy”
  • The power of the "connect-and-cascade" process of spreading excellence
  • What, when it comes to scaling, is the best path to go from “bad to great”

While attending this program is FREE, reservations are required.

About the Presenters

Robert Sutton is professor of management science and engineering at Stanford University, where he is co-founder of the Center for Work Technology and Organizations, Stanford Technology Ventures Program, and the Institute of Design. Sutton was named as one of 10 “B-School All-Stars” by BusinessWeek, whom the magazine described as “professors who are influencing contemporary business thinking far beyond academia." His books include The Knowing-Doing Gap (with Jeffrey Pfeffer), Weird Ideas That Work, and two New York Times bestsellers, The No Asshole Rule and Good Boss, Bad Boss. His latest book is Scaling-Up Excellence: Getting to More Without Settling for Less (with Huggy Rao).

Sutton is a Fellow at IDEO and an academic director of three Stanford executive education programs, Leadership for Strategic Execution and Customer-Focused Innovation, as well as a new online program called the Stanford Innovation and Entrepreneurship Certificate. He blogs at Work Matters and writes articles as a LinkedIn Influencer. You can follow Sutton on Twitter: @work_matters.


Related Seminars

For additional training on this topic, consider these AMA seminars:

Strategic Agility and Resilience: Embracing Change to Drive Growth
Enhance your ability to respond to complex and unpredictable business changes by mastering the competencies of agile leadership!


Technical Requirements

To fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:

Supported OS, Browser and Additional Requirements

Microsoft® Windows® XP, Windows Vista, Windows 7, Windows

  • Internet Explorer 7 or higher, Mozilla Firefox, Google Chrome
  • Adobe® Flash® Player 11.2 or higher

Macintosh (OS X 10.5 or higher)

  • Mozilla Firefox, Apple Safari, or Google Chrome


  • Ubuntu 10.04 or higher; Red Hat Enterprise Linux 6; OpenSuSE 11.3
  • Mozilla Firefox

Test Your Computer

Please ensure that your computer is "Flash/Connect enabled" by clicking on the following link in order to run a short test:

If successful, you will receive a "Test Completed Successfully" message on the page.

Additional Requirements:

  • Minimum bandwidth requirement is 512 kbps for meeting attendees
  • POP-UP Blockers must be turned off to access the program
  • Additional Technical specs can be found here.

Important tip - Please allow 15 minutes prior to joining a session to conduct your set-up and testing!