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Communicating Across Generations

How to Bridge the Generational Communication Gap
Recording Date: October 15, 2008
Price: Free

Attending this Webcast is free. Registration is required.
Sign-up for your Free MyAMA account now or call 1-800-262-9699.

Overview

This is the first time in modern organizational history that Americans from four generations are being asked to work side by side:
  • The Silent or Traditional Generation
  • Baby Boomers
  • Generation X
  • Generation Y / Millennials

Each group has its own distinct characteristics, values and attitudes toward work. As they interact in the workplace, these differences can lead to misunderstandings and increased conflict.

To improve your interactions with them you’ll need to understand the fundamental differences between the generations and which communication methods work best with each.

What You Will Learn

In this Webcast, you’ll gain research-based guidance that reveals what works and what doesn’t when you’re attempting to get your message across, including:
  • Myths and reality about the various age groups
  • Tips for handling conflict across generations
  • Communication approaches that can bridge the gap
  • Ways to provide constructive feedback to each group
  • Training styles that work

About the Presenters

Linda Gravett

Linda Gravett, PhD, SPHR, is a human resource management consultant and educator with over 20 years' experience in the field. She founded Gravett and Associates, a human resource development consulting firm in 1991 and is a lead consultant with Xavier Consulting Group, Xavier University. She is the author of HRM Ethics: Perspectives for a New Millennium and coauthor of Bridging the Generation Gap.

Robin Throckmorton Robin Throckmorton, M.A., SPHR, a founding partner of e-HResources.com and president of Strategic Human Resources, Inc. For 15 years, she has been a consultant in the manufacturing, service, retail, educational and nonprofit industries. She is coauthor of Bridging the Generation Gap.

 

Technical Requirements

To fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:

Supported OS, Browser and Additional Requirements

Microsoft® Windows® 98 SE, 2000, XP, Windows VistaTM Home Basic, Home Premium, Ultimate, Business, or Enterprise (32-bit or 64-bit editions)

  • Internet Explorer 5.0 or higher
  • Netscape Navigator 7.1
  • AOL 9
  • Mozilla Firefox 1.5 or higher

Macintosh (OS X 10.2, 10.3, 10.4)

  • Safari 1.1 or higher
  • Mozilla Firefox 1.5 or higher

Linux

  • Mozilla Firefox 1.5 or higher

Solaris

  • Mozilla 1.7 or higher

Additional Requirements:

  • Macromedia Flash Player 8 or higher
  • Macromedia Flash Player 9 or higher for Linux and Solaris
  • Minimum bandwidth requirement is 56 kb/sec

Important tip - Please allow 15 minutes prior to joining a session to conduct your set-up and testing! Dial-up connectors - please allow more time.