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Beyond Words: Reading the Hidden Communications in Your Professional Interactions

Recording Date: September 01, 2010
Price: Free

Attending this Webcast is free. Registration is required.
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Discover how to read the nonverbal signals of others

Research shows that an amazing 60-90% of our communication is nonverbal. So just what is it that others are telling you with their gestures, expressions and other body language?  What are you conveying to them?  And how can you use this information to better manage our clients and colleagues?

Researcher and trainer Dr. Anne Beall will explain the basics of reading others and show you how to interpret several elements of communication that are often overlooked in professional interactions.  

What You Will Learn

  • Micro-expressions, which are often unseen, reveal emotions people are trying to hide
  • What the eyes tell you about how interested a person is in what you’re saying, how much he or she likes you, and how difficult it is for that person to discuss that topic
  • What gestures can tell you about how people visualize things in their minds
  • What adaptors are and what they reveal

While attending this program is FREE, reservations are required.

About the Presenters

Anne E. Beall, Ph.D. is president of Beall Research & Training, a firm that does market research and specializes in training people to read and use nonverbal communications more effectively. Dr. Beall has developed a way of reading nonverbal communication called PERCEIVE™ and provides training on this topic.  She has written numerous book chapters and articles about emotional expressions, consumer psychology and marketing. She recently published a new book, Reading the Hidden Communications Around You:  A Guide to Reading Body Language in the Workplace. For more information, visit her website: www.beallrt.com.


Related Seminars

For additional training on this topic, consider these AMA seminars:

- How to Communicate with Diplomacy, Tact and Credibility
Be a consistently professional communicator—even in difficult circumstances.


Technical Requirements

To fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:

Supported OS, Browser and Additional Requirements

Microsoft® Windows® XP, Windows Vista, Windows 7, Windows

  • Internet Explorer 7 or higher, Mozilla Firefox, Google Chrome
  • Adobe® Flash® Player 11.2 or higher

Macintosh (OS X 10.5 or higher)

  • Mozilla Firefox, Apple Safari, or Google Chrome


  • Ubuntu 10.04 or higher; Red Hat Enterprise Linux 6; OpenSuSE 11.3
  • Mozilla Firefox

Additional Requirements:

  • Minimum bandwidth requirement is 512 kbps for meeting attendees
  • POP-UP Blockers must be turned off to access the program.
  • Additional Technical specs can be found here.

Important tip—Please allow 15 minutes prior to joining a session to conduct your set-up and testing!