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Management Skills for New Supervisors

Seminar #2248 Classroom

Develop the crucial management tools to help fully lead and motivate your team to higher productivity.

Change is the norm.  You are responsible for your own productivity and that of your staff.  Your day-to-day dealings may now include colleagues, your boss and senior management who have different interests and viewpoints.

This seminar equips you with proven supervisory techniques that you can put into action immediately.  The skills savvy supervisors use to plan, organize, communicate and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease.  You will learn to leverage both your hard skills and your people skills to meet your new challenges with increased confidence, respect and power.

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Schedule

  • [3] days
  • [3] days - $1,995 Non Members
  • [3] days - $1,795 AMA Members
  • [3] days - $1,537 GSA

Credits

1.8 CEU /18 RCHS

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Schedule

We have 48 scheduled sessions located nationwide starting between 3/22/2010 - 12/13/2010

Date Location Duration Attendees  
Mar 22, 2010 - Mar 24, 2010 Atlanta, GA 3 Days
Apr 5, 2010 - Apr 7, 2010 Chicago, IL 3 Days
Apr 7, 2010 - Apr 9, 2010 San Francisco, CA 3 Days
Apr 12, 2010 - Apr 14, 2010 Washington DC/Arlington VA, DC 3 Days
Apr 14, 2010 - Apr 16, 2010 Dallas, TX 3 Days
Apr 14, 2010 - Apr 16, 2010 New York, NY 3 Days
May 3, 2010 - May 5, 2010 Washington DC/Arlington VA, DC 3 Days
May 3, 2010 - May 5, 2010 San Francisco, CA 3 Days
May 5, 2010 - May 7, 2010 New York, NY 3 Days
May 10, 2010 - May 12, 2010 Chicago, IL 3 Days
May 19, 2010 - May 21, 2010 Atlanta, GA 3 Days
Jun 14, 2010 - Jun 16, 2010 San Francisco, CA 3 Days
Jun 16, 2010 - Jun 18, 2010 Chicago, IL 3 Days
Jun 21, 2010 - Jun 23, 2010 Washington DC/Arlington VA, DC 3 Days
Jun 21, 2010 - Jun 23, 2010 Dallas, TX 3 Days
Jun 28, 2010 - Jun 30, 2010 Lake Buena Vista, FL 3 Days
Jul 12, 2010 - Jul 14, 2010 New York, NY 3 Days
Jul 14, 2010 - Jul 16, 2010 Chicago, IL 3 Days
Jul 19, 2010 - Jul 21, 2010 San Francisco, CA 3 Days
Jul 21, 2010 - Jul 23, 2010 Washington DC/Arlington VA, DC 3 Days
Jul 28, 2010 - Jul 30, 2010 Anaheim, CA 3 Days
Aug 2, 2010 - Aug 4, 2010 Houston, TX 3 Days
Aug 9, 2010 - Aug 11, 2010 New York, NY 3 Days
Aug 11, 2010 - Aug 13, 2010 Chicago, IL 3 Days
Aug 16, 2010 - Aug 18, 2010 San Francisco, CA 3 Days
Aug 23, 2010 - Aug 25, 2010 Atlanta, GA 3 Days
Aug 25, 2010 - Aug 27, 2010 Washington DC/Arlington VA, DC 3 Days
Sep 13, 2010 - Sep 15, 2010 New York, NY 3 Days
Sep 13, 2010 - Sep 15, 2010 San Francisco, CA 3 Days
Sep 15, 2010 - Sep 17, 2010 Chicago, IL 3 Days
Sep 22, 2010 - Sep 24, 2010 Washington DC/Arlington VA, DC 3 Days
Sep 27, 2010 - Sep 29, 2010 Dallas, TX 3 Days
Oct 4, 2010 - Oct 6, 2010 New York, NY 3 Days
Oct 13, 2010 - Oct 15, 2010 Boston, MA 3 Days
Oct 13, 2010 - Oct 15, 2010 San Francisco, CA 3 Days
Oct 18, 2010 - Oct 20, 2010 Chicago, IL 3 Days
Oct 25, 2010 - Oct 27, 2010 Washington DC/Arlington VA, DC 3 Days
Nov 1, 2010 - Nov 3, 2010 New York, NY 3 Days
Nov 8, 2010 - Nov 10, 2010 Chicago, IL 3 Days
Nov 10, 2010 - Nov 12, 2010 Garden Grove, CA 3 Days
Nov 10, 2010 - Nov 12, 2010 Houston, TX 3 Days
Nov 15, 2010 - Nov 17, 2010 Philadelphia, PA 3 Days
Nov 17, 2010 - Nov 19, 2010 Atlanta, GA 3 Days
Dec 1, 2010 - Dec 3, 2010 Dallas, TX 3 Days
Dec 6, 2010 - Dec 8, 2010 San Francisco, CA 3 Days
Dec 8, 2010 - Dec 10, 2010 Chicago, IL 3 Days
Dec 8, 2010 - Dec 10, 2010 New York, NY 3 Days
Dec 13, 2010 - Dec 15, 2010 Washington DC/Arlington VA, DC 3 Days
Registering more than 4  people, please call 1-877-566-9441.

How You Will Benefit

  • Understand the management skills needed to succeed in a rapidly changing environment
  • Learn to plan, organize, communicate and monitor
  • Apply the most appropriate supervisory style to each individual and situation
  • Understand your legal responsibilities
  • Learn management skills to help you give constructive criticism
  • Maximize productivity by leveraging diversity and individual differences
  • Learn techniques to help you cope with difficult employees
  • Use delegation for effective employee development, time management and motivation
  • Increase job satisfaction and work output through coaching

What You Will Cover

Embracing Your New Role and Expectations

  • What your boss, employees, peers and senior management expect from you in your supervisory role
  • Four basic management functions: planning, organizing, communicating, monitoring

Managing a Diverse Workforce

  • Diversity issues and how they affect you, your work unit and your company
  • Understand the American with Disabilities Act (ADA), hostile environment and other key laws and legal terms relevant to your supervisory position

Filling Your Communication Skills Toolbox

  • Advantages and disadvantages of one-way and two-way communication and when to use each
  • Capitalize on the benefits of e-mail

Communication, Building and Boosting Team Performance

  • Demonstrate paraphrasing to check for content understanding
  • Experience the impact of nonverbal communication
  • Send harmonious messages
  • How to ask questions that get the answers you really need

Coaching for High Quality Performance

  • How to give and receive criticism constructively
  • How to minimize defensiveness in yourself and others
  • Demonstrate a five-step coaching discussion model

Creating a Motivating Environment

  • Establish the essentials of a motivating environment
  • Demonstrate rules for reinforcing productive behavior

Taking Delegation, Performance and Team Development to the Next Level of Excellence

  • Use delegation as a motivational tool
  • Develop a strategy for solving a current employee motivational problem

Managing Performance Appraisals

  • Understand your company's appraisal system
  • Record-keeping and compliance issues
  • Write a performance appraisal document
  • Conduct an effective performance appraisal meeting

Managing Time Effectively

  • Key principles of effective time management
  • Share time management best practices
  • Five stages of managing meetings

Planning for Continuing Growth

  • Select and prioritize your own next steps
  • Develop an action plan for continuing professional development

Extended Seminar Outline

Who Should Attend

New supervisors with less than five years of supervisory experience and process and production supervisors who want the benefit of basic management skills training.
 
 
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About Management and Supervisory Skills

Show All Products in Management and Supervisory Skills

 
AMA PDF Course Packet
The PDF Course Packet includes Curriculum and other information that can help convince your manager of the value.
 

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AMA provides two online payment options for your convenience:

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Please call us at 1-877-566-9441 should you have any questions regarding our payment options.

 

 

 

 

 

 

 

 

 

 

Faculty Info

AMA Faculty—the AMA Advantage

AMA seminars are led by senior executives, managers, authors, educators, consultants, course developers. And even CEOs!

AMA is distinguished by the quality of its faculty—men and women who are not just skilled platform speakers but industry experts who have achieved success in the corporate world. They are top business practitioners who have been in the trenches—and who bring their distinctive insights, practical experience and illuminating personal anecdotes to every AMA seminar session they lead.

Each of our course leaders has been selected from a pool of top candidates, has undergone rigorous AMA training and is periodically evaluated by AMA practice leaders. All bring with them many years of expertise...plus fresh new ideas and perspectives.

Our seminar leaders add value to every course not only through their practical, action-oriented presentations—but also through the expert advice they offer and the opportunities throughout the seminar session for the one-on-one mentoring critical to effective learning.

The AMA faculty...is the AMA advantage!

 

 

 

 

 

 

 

 

 

 

Seminar Hours

Seminar Hours and Attire

Q: What time does my seminar begin and end?

A: On the first morning, please arrive at 8:30 am to pick up your registration packet and room assignment. Seminars begin at 9:00 am and end at 5:00 pm, except on the last day. On the last day, seminars that run the full day begin at 9:00 am and end at 4:30 pm. Seminars that conclude with half day sessions end at 12:00 pm.

Q: What should I wear?

A: Casual business attire is appropriate. Note: room temperatures may vary so you may want to dress in layers. Travel and Accommodations

Q: Can AMA help me make travel arrangements?

A: AMA partners with leading travel organizations to offer participants special discounts when attending AMA seminars. Car Rentals - Hertz offers American Management Association members and course participants discounts at participating locations in the U.S. and around the world. Your CDP# 1215377 is the key. Visit www.hertz.com for reservations on-line, or, if you prefer, you may call the Members Only Reservations Line at 1-800-654-2200 or call your travel agent. Hotels - Preferred pricing is available at hotels close to all seminar venues. Visit our travel page or call 1-877-566-9441 for information.

Q: Can AMA help me make hotel reservations?

A: AMA does not arrange hotel accommodations. However, AMA has negotiated with certain hotels in some locations to hold a block of rooms for seminar participants for up to three weeks prior to your seminar start date. Look on your registration confirmation letter for a phone number for one of these hotels. When you call the hotel, mention you are an AMA seminar attendee to secure preferred rates, if available. We recommend you make your reservations early.

 

 

 

 

 

 

 

 

 

 

Cancellation Policy

Transfer, Cancellation and Refund Policy

Q: What if I register for a seminar, but then can't attend?

A: You may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your seminar. If you provide AMA with less than three weeks' notice, or fail to attend, you will be liable for the entire seminar fee. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can. Therefore, please call us at 1-877-566-9441.

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A: At AMA, we guarantee the quality of our seminars. In fact, 98% of our participants say they would recommend the course they have taken to their colleagues. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee. Please call 1-877-566-9441.

 

 

 

 

 

 

 

 

 

 

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Q: Do federal government employees receive GSA pricing in seminars?
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Yes, federal government employees are eligible for special GSA pricing for many seminars. Call 1-877-566-9441 or visit our Government Services site for more information.

 

 

 

 

 

 

 

 

 

 

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