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Interpersonal Skills for Managers

Seminar #2575 Classroom
(Read reviews)

Improve your communication skills—and every aspect of your work relationships.


It’s a whole new world of work, and interpersonal skills are key. Organizational change, diversity and electronic communications have changed the face of the workplace. Today, more than ever, success depends upon the combined cooperation, commitment and action of people—both face-to-face and across electronic and cyber channels. That’s why your interpersonal skills are so critical to your own effectiveness as a manager.
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Schedule

  • [3] days
  • [3] days - $2,345 Non Members
  • [3] days - $2,095 AMA Members
  • [3] days - $1,794 GSA

Credits

18 PDU /1.8 CEU

Download Our Course Info Packet Today
The course packet will provide all curriculum information necessary to demonstrate the value of the program.

Schedule

We have 7 scheduled sessions located nationwide starting between 5/12/2014 - 12/1/2014

Date Location Duration Attendees  
May 12, 2014 - May 14, 2014 Los Angeles, CA 3 Days
Jun 23, 2014 - Jun 25, 2014 Chicago, IL 3 Days
Jul 21, 2014 - Jul 23, 2014 New York, NY 3 Days
Jul 30, 2014 - Aug 1, 2014 San Francisco, CA 3 Days
Sep 22, 2014 - Sep 24, 2014 Arlington/Washington DC, DC 3 Days
Nov 10, 2014 - Nov 12, 2014 New York, NY 3 Days
Dec 1, 2014 - Dec 3, 2014 Chicago, IL 3 Days
Registering more than 4  people, please call 1-877-566-9441.

How You Will Benefit

  • Solve problems by clarifying the real issues and roadblocks
  • Minimize conflict and build group commitment
  • Influence others and motivate them to profitable action through interpersonal skills
  • Give criticism when necessary and praise to produce results
  • Make trade-offs without being a pushover on big issues
  • Implement plans without strong-arm tactics
  • Develop credibility based on respect and trust
  • Find alternatives to working with “difficult” people
  • Generate enthusiasm for your ideas and proposals
  • Give direction without creating “static”
  • Save time, energy and talent by improving the entire “people” side of your job

What You Will Cover

Communication and the New Workplace
  • Recognizing the expectations your manager, peers, employees and others have of your interpersonal skills performance
  • Distinguishing between behaviors and intentions

Understanding Perception, Self-concept and Expressing Emotions

  • How perceptions influence your interaction with others and their responses to you
  • Analyzing how you and your coworkers approach work and relate to each other
  • Understanding self-concept and reducing defensiveness

Nonverbal and Verbal Skills

  • Applying a five-step process to the development and delivery of clear messages
  • Understanding cross-cultural flexing

Using Listening and Feedback Skills to Build High-Performance Work Relationships

  • Identifying personal listening liabilities and strategies for improvement
  • Achieving productive and satisfying work relationships with peers, your manager and others
  • Developing strategies for constructive performance feedback
  • Directing and motivating others
  • Practicing steps to effectively give directions
  • Knowing what motivates others to achieve high levels of performance and effectiveness

Assertively and Productively Managing Conflict

  • The differences between assertive, nonassertive and aggressive behaviors
  • Negotiating your way out of conflict

Being a Team Player: The Synergistic Impact of All Your Interpersonal Skills

  • Identifying which stage of team development your work group is in and responding appropriately

Extended Seminar Outline

Who Should Attend

Managers, team leaders and supervisors who want to maximize their positive impact on others through effective interpersonal skills.

This seminar gives you three days of solid learn-by-doing training to sharpen your skills with superiors, peers and subordinates.

 
 

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LAST MINUTE SEATING—save up to 25% on selected AMA Seminars

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...bring your boss, colleague, team member or friend. Anyone registering for any AMA seminar that takes place between now and December 31, 2014 can bring a companion to that session for 20% off the applicable rate. Mention code LCTJ. Call 1-877-566-9441 for full details. This is a call-in offer only.

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AMA's ANNUAL PASS*—1 full year of unlimited access to most AMA seminars

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Order just five or more copies of the same title of any AMA book and you will save 40% off the cover price. Decide which skills you want to improve in your staff in order to ensure your company will achieve its budget and strategic objectives—and then find the books that will inspire your company's success! For your discount simply email specialsls@amanet.org or call 800-250-5308.

Terms & Conditions

These offers are valid only when applied to new registrations and cannot be applied to transfers, cancellations or GSA pricing. AMA Webinars and third-party-delivered programs available through AMA are excluded. Past purchases and other promotional offers are excluded. Prices and schedules are subject to change without notice. Offers cannot be combined.

*Annual Pass purchasers may choose from all AMA U.S. Classroom and Live Online Seminars with a member price of $2,395 or less, or nonmember price of $2,645 or less. Premium Annual Pass purchasers may choose from all AMA U.S. Classroom and Live Online Seminars. Annual Pass and Premium Annual Pass fees are nonrefundable, regardless of attendance. Your pass will be activated on the start date of the first seminar you register for using the pass and will expire one year later. That pass may only be used by the person designated on the pass and may not be sold, transferred of assigned in any manner. All attendance must be completed by the pass expiration date. If left entirely unused, the pass will expire months from the purchase date. Photo identification will be required when attending a seminar.

**Seminar Savings Pass is applicable to all AMA U.S. Classroom and Live Online Seminars with a member price of $2,395 or less, or nonmember price of $2,645 or less. Attendance must be completed within six months of purchase date for 3-Packs, and within 12 months of purchase date for 6-Packs and 12-Packs.

 

 

Seminar Savings Pass

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3 Seminars for $4,995

Making your training dollars go further by sending as many as three people to AMA Seminars in a six-month period. This offer is applicable to all U.S. Classroom and Live Online Seminars with a member price of $2,395 or less, or nonmember price of $2,645 or less. Past purchases and other promotional offers are excluded. Prices are subject to change without notice.

Call 1-877-566-9441 and mention code LA3Y for additional questions and to register.

 

 

Payment Options

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AMA provides two online payment options for your convenience:

Charge my credit card: You can bill the seminar to a corporate or personal credit card.

Invoice me: AMA will send a bill directly to you or your company. Please note that some companies may require a purchase order be completed before they process an invoice.

Please call us at 1-877-566-9441 should you have any questions regarding our payment options.

 

 

 

 

 

 

 

 

 

 

Faculty Info

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AMA Faculty-the AMA Advantage

AMA seminars are led by senior executives, managers, authors, educators, consultants, course developers. And even CEOs!

AMA is distinguished by the quality of its faculty-men and women who are not just skilled platform speakers but industry experts who have achieved success in the corporate world. They are top business practitioners who have been in the trenches-and who bring their distinctive insights, practical experience and illuminating personal anecdotes to every AMA seminar session they lead.

Each of our course leaders has been selected from a pool of top candidates, has undergone rigorous AMA training and is periodically evaluated by AMA practice leaders. All bring with them many years of expertise...plus fresh new ideas and perspectives.

Our seminar leaders add value to every course not only through their practical, action-oriented presentations-but also through the expert advice they offer and the opportunities throughout the seminar session for the one-on-one mentoring critical to effective learning.

The AMA faculty...is the AMA advantage!

 

 

 

 

 

 

 

 

 

 

Seminar Hours

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Seminar Hours and Attire

Q: What time does my seminar begin and end?

A: On the first morning, please arrive at 8:30 am to pick up your registration packet and room assignment. Seminars begin at 9:00 am and end at 5:00 pm, except on the last day. On the last day, seminars that run the full day begin at 9:00 am and end at 4:30 pm. Seminars that conclude with half day sessions end at 12:00 pm.

Q: What should I wear?

A: Casual business attire is appropriate. Note: room temperatures may vary so you may want to dress in layers. Travel and Accommodations

Q: Can AMA help me make travel arrangements?

A: AMA partners with leading travel organizations to offer participants special discounts when attending AMA seminars. Car Rentals - Hertz offers American Management Association members and course participants discounts at participating locations in the U.S. and around the world. Your CDP# 1215377 is the key. Visit www.hertz.com for reservations on-line, or, if you prefer, you may call the Members Only Reservations Line at 1-800-654-2200 or call your travel agent. Hotels - Preferred pricing is available at hotels close to all seminar venues. Visit our travel page or call 1-877-566-9441 for information.

Q: Can AMA help me make hotel reservations?

A: AMA does not arrange hotel accommodations. However, AMA has negotiated with certain hotels in some locations to hold a block of rooms for seminar participants for up to three weeks prior to your seminar start date. Look on your registration confirmation letter for a phone number for one of these hotels. When you call the hotel, mention you are an AMA seminar attendee to secure preferred rates, if available. We recommend you make your reservations early.

 

 

 

 

 

 

 

 

 

 

Travel Accomodations

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Q: Can AMA help me make travel arrangements?

A: Preferred hotel rates for AMA participants are available at all center locations, click on the city you are interested in:

Atlanta
Chicago
New York
San Francisco
Washington, DC

For information about hotels near non-center locations, click on the "location" line highlighted in the registration section of each seminar description page or call 1-877-566-9441.

Q: Can AMA help me make hotel reservations?

A: Hertz offers American Management Association members and course participants discounts at participating locations in the U.S. and around the world. Your CDP# 1215377 is the key. Visit https://www.hertz.com/rentacar/index.jsp?bsc=t&targetPage=reservationOnHomepage.jsp for reservations on-line, or, if you prefer, you may call the Members Only Reservations Line at 1-800-654-2200 or call your travel agent.

 

 

 

 

 

 

 

 

Cancellation Policy

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Transfer, Cancellation and Refund Policy

For Classroom, Live Online, and Webinar programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide AMA with less than three weeks notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA OnDemand offerings are not eligible for substitution, transfer, cancellation, return, or refund.

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We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can. Therefore, please call us at 1-800-262-9699.

 

 

Federal Government

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Q: Do federal government employees receive GSA pricing in seminars?
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Yes, federal government employees are eligible for special GSA pricing for many seminars. Call 1-877-566-9441 or visit our Government Services site for more information.

 

 

 

 

 

 

 

 

 

 

The Virtual Seminar Experience

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Preferred Member Pricing

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Choose the AMA Membership plan that’s right for you and take advantage of its many exclusive benefits including Preferred Member Pricing on all AMA Seminars–at least 10% savings.

Preferred Member Pricing makes it possible for you or your entire organization to benefit from AMA’s world-class training.