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ITIL® Service Lifecycle: Service Strategy

Seminar #72719 Classroom
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The Service Strategy is the cornerstone of ITIL Service Lifecycle…Make it Your Priority.

As the foundation of the ITL Service Lifecycle, building a quality Service Strategy will help your IT organization continue improve and develop over the long term. This seminar covers the overall concepts, processes, policies, and methods of the Service Strategy phase of the Service Lifecycle.

Using a scenario-based teaching approach, you will learn how to manage the activities and processes of Service Strategy.  This course positions you to successfully complete the associated exam, which is offered on the last day of class at 3:00 pm.

Please note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.

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Schedule

  • [3] days - $2,695

Credits

21 PDU

Download Our Course Info Packet Today
The course packet will provide all curriculum information necessary to demonstrate the value of the program.

Schedule

We have 16 scheduled sessions located nationwide starting between 9/19/2016 - 3/20/2017

Date Location Duration Attendees  
Sep 19, 2016 - Sep 21, 2016 New York, NY 3 Days
Oct 17, 2016 - Oct 19, 2016 Cary, NC 3 Days
Oct 24, 2016 - Oct 26, 2016 Santa Clara, CA 3 Days
Oct 31, 2016 - Nov 2, 2016 Arlington/Washington DC, VA 3 Days
Oct 31, 2016 - Nov 2, 2016 Irving, TX 3 Days
Nov 14, 2016 - Nov 16, 2016 Schaumburg, IL 3 Days
Nov 28, 2016 - Nov 30, 2016 New York, NY 3 Days
Dec 12, 2016 - Dec 14, 2016 Arlington/Washington DC, VA 3 Days
Dec 19, 2016 - Dec 21, 2016 El Segundo, CA 3 Days
Jan 4, 2017 - Jan 6, 2017 Atlanta, GA 3 Days
Jan 16, 2017 - Jan 18, 2017 Irving, TX 3 Days
Feb 6, 2017 - Feb 8, 2017 Arlington/Washington DC, VA 3 Days
Feb 21, 2017 - Feb 23, 2017 Schaumburg, IL 3 Days
Feb 27, 2017 - Mar 1, 2017 Santa Clara, CA 3 Days
Mar 6, 2017 - Mar 8, 2017 Morristown, NJ 3 Days
Mar 20, 2017 - Mar 22, 2017 Atlanta, GA 3 Days
Registering more than 4  people, please call 1-877-566-9441.

What You Will Cover

  • Service Management as a practice and Service Strategy principles, purpose, and objective
  • How all Service Strategy processes interact with other Service Lifecycle processes
  • Activities, methods, and functions used in each of the Service Strategy processes
  • Roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence
  • How to measure Service Strategy performance
  • Technology and implementation requirements in support of Service Strategy
  • Challenges, critical success factors, and risks related with Service Strategy
  • Who Should Attend

    IT operations, technical, or IT management personnel requiring more information about ITIL best practices or anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT.

    Special Feature

    Prerequisites:

    • ITIL Foundation Certification (required) 
    • Two years of relevant work experience 
    • To prepare for the end-of-class exam, it is recommended that you review the ITIL Service Strategy (ISBN 10: 0113310455) and complete at least 21 hours of personal study

     
     

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