April 17, 2009
AMA_Edgewise_0916.mp3 [16:59m]: Play in Popup
It’s one of the thorniest management problems around: dealing with
unmotivated, low-performing employees. It’s easy to point the finger of blame
at them. But in most companies, it’s the reward system, not the workforce,
that’s causing poor attitudes and performance: many reward systems actually
discourage desired behaviors while rewarding the very actions that drive
In Reward Systems: Does Yours Deliver? Steve Kerr describes the steps you must take to create an effective
- Clarify what you mean by “performance”
— in ways that help employees understand how they can support what you’re
trying to accomplish
- Devise an
effective performance-measurement system that distinguishes between metrics
used for control and those used for employees’ development
- Design a
reward system that motivates people to do what you want them to do while also
meeting their needs
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