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Survey Says: It’s All About the Follow-up

By: Cathy Swody, Ph.D.
Last updated 9/20/2012

Many organizations ask employees to participate in wonderfully detailed surveys—always with the implicit promise that their responses will help create a better workplace. However, all too often, no action is taken once the surveys have been submitted. Cathy Swody of Leadership Research Institute explains the importance of effective follow-up. For example, employees who believe that actions are being taken in response to an employee survey are nearly five times more confident that their business is changing for the better.

 

About the Author(s)

Cathy Swody, Ph.D. is a leadership and talent development consultant at Leadership Research Institute (www.LRI.com). She partners with clients to enhance leadership credibility and employee engagement to support sustainable growth. Contact her at Cathy.Swody@LRI.com