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Servant Leadership:
Creating Culture and Sustaining Performance

Recording Date: June 22, 2011
Price: Free

Attending this Webcast is free. Registration is required.
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Discover a Different Way to Create Success
Servant leadership requires acknowledging people, backing people up and treating people as business partners—in short, “leading with love.”  It is not soft management; it’s smart management.

When leaders focus on positive relationships in addition to profits, they end up with an abundance of both.

Join business guru Ken Blanchard and Southwest Airlines president emeritus Colleen Barrett as they explore the keys to creating an organizational culture that achieves and sustains high performance.

During this program you’ll hear about the leadership secrets that have propelled Southwest Airlines and other great companies to unparalleled success.

What You Will Learn


Drawing from their new book, Lead with LUV, these two legendary leaders will explain what this all means, why it works and how it can help you achieve unprecedented business performance:

  • What “leading with love” looks like within an organizational context
  • How to build the right vision and help your people succeed in the long term

While attending this program is FREE, reservations are required.

About the Presenters

Ken Blanchard is the cofounder and chief spiritual officer of The Ken Blanchard Companies®, an international management training and consulting firm. He is a visiting lecturer at his alma mater, Cornell University, and a trustee emeritus of the Board of Trustees. He is cofounder of the Center for FaithWalk Leadership, which is dedicated to helping leaders walk their talk in the marketplace. His books include The One Minute Manager®, coauthored with Spencer Johnson, which has sold more than 13 million copies and remains on best-seller lists, to Raving Fans®, Gung Ho!®, and Whale Done!

Colleen Barrett is president emeritus of Southwest Airlines Company. She was a member of the company’s Executive Planning Committee and chaired numerous special teams, task forces, and committees relating to internal and external Southwest customers. She now serves on the Board of Trustees  of the Ken Blanchard College of Business at Grand Canyon University, the Becker College Board of Trustees, and the JC Penney Company, board of Directors. Barret is coauthor of Lead with LUV: A Different Way to Create Real Success.


Related Seminars

For additional training on this topic, consider these AMA seminars:

The Voice of Leadership: How Leaders Inspire, Influence and Achieve Results
It's a fact of organizational life: Leadership communication goes hand-in-hand with success—and the effective application of this skill is particularly essential in an uncertain economy when painful business decisions are made daily.


Technical Requirements

To fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:

Supported OS, Browser and Additional Requirements

Microsoft® Windows® XP, Windows Vista, Windows 7, Windows

  • Internet Explorer 7 or higher, Mozilla Firefox, Google Chrome
  • Adobe® Flash® Player 11.2 or higher

Macintosh (OS X 10.5 or higher)

  • Mozilla Firefox, Apple Safari, or Google Chrome


  • Ubuntu 10.04 or higher; Red Hat Enterprise Linux 6; OpenSuSE 11.3
  • Mozilla Firefox

Test Your Computer

Please ensure that your computer is "Flash/Connect enabled" by clicking on the following link in order to run a short test:

If successful, you will receive a "Test Completed Successfully" message on the page.

Additional Requirements:

  • Minimum bandwidth requirement is 512 kbps for meeting attendees
  • POP-UP Blockers must be turned off to access the program
  • Additional Technical specs can be found here.

Important tip - Please allow 15 minutes prior to joining a session to conduct your set-up and testing!