Request a Catalog.

5 Steps to Gain Control Under Pressure:
Tips from an FBI Hostage Negotiation Trainer

Recording Date: April 08, 2015
Price: Free

Attending this Webcast is free. Registration is required.
Sign-up for your Free MyAMA account now or call 1-800-262-9699.


Much of the respect that people have for you rises or falls according to how you act under pressure. Wouldn't you agree?

How you handle yourself in stressful situations can mean the difference between reaching people or blowing it with them. 

During this webcast, you will learn from Dr. Mark Goulston, former FBI and police hostage negotiation trainer and author of AMACOM’s bestselling book, Just Listen, how to both gain self-control and control of a situation when you're under pressure. You'll learn 5 steps you can take to keep your composure and focus when stressful circumstances arise.

What You Will Learn

You don’t get a second chance to make a first impression, and if you lose control, people will always know that part of you exists and it will work against you.  Dr. Goulston will share the 5 steps to gain control under pressure so you become that cool, calm, and collected person that you always wanted to be, but didn't think you could.  Among the things you will learn in this webcast are:
  • How your amygdala hijacks you to kick you off balance and how you can foil such a hijack
  • How to talk yourself down from fear and anger to acceptance and control
  • How to have your internal mentors talk you back into control and how to remember what they meant to you
  • How to realize that an "ounce of anticipation" is worth a "ton of poise"
  • How to stay on diets and exercise regimens by making a Santa's list of who's been naughty and nice to you

While attending this program is FREE, reservations are required.

About the Presenters

Mark Goulston is a psychiatrist, business consultant, executive coach, and FBI and police hostage negotiation trainer. A bestselling author whose books include Get Out of Your Own Way and Get Out of Your Own Way at Work, he writes a column on leadership for Fast Company and Solve Anything with Dr. Mark for Tribune Media Services and is frequently called on to share his expertise by the media, including the Wall Street Journal, Harvard Business Review, Fortune, Newsweek, Time, Reuters, NPR, CNN, Fox News, and the Oprah and TODAY shows.


Related Seminars

For additional training on this topic, consider these AMA seminars:

The Secret to Getting Through to Anyone
Learn how to change unfavorable relationships into positive ones


Technical Requirements

To fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:

Supported OS, Browser and Additional Requirements

Microsoft® Windows® XP, Windows Vista, Windows 7, Windows

  • Internet Explorer 7 or higher, Mozilla Firefox, Google Chrome
  • Adobe® Flash® Player 11.2 or higher

Macintosh (OS X 10.5 or higher)

  • Mozilla Firefox, Apple Safari, or Google Chrome


  • Ubuntu 10.04 or higher; Red Hat Enterprise Linux 6; OpenSuSE 11.3
  • Mozilla Firefox

Test Your Computer

Please ensure that your computer is "Flash/Connect enabled" by clicking on the following link in order to run a short test:

If successful, you will receive a "Test Completed Successfully" message on the page.

Additional Requirements:

  • Minimum bandwidth requirement is 512 kbps for meeting attendees
  • POP-UP Blockers must be turned off to access the program
  • Additional Technical specs can be found here.

Important tip - Please allow 15 minutes prior to joining a session to conduct your set-up and testing!