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Leading with Emotional Intelligence

Why does emotional intelligence (EI) matter? Because at the core of every outstanding leader are the abilities to connect, achieve, inspire and act with resilience . Now you can learn to apply the best practices of an emotionally intelligent leader and give yourself a winning edge. EI helps you create and sustain unique opportunities and more impactful relationships.  This course uses an integrated competency approach to help you develop this crucial skill. You’ll get hands-on opportunities to practice and apply methods for consistently using EI as a leader. Attend this seminar so you can influence and motivate your organization’s workforce to new heights of achievement.

Seminar Number: 02133

4.8
(712 reviews)
  • In-Person
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

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About This Course

Strong leadership is recognized not just by results, but by how those results are achieved. This hands-on workshop focuses on leading with emotional intelligence, and provides leaders and managers with a practical framework for applying EQ to conflict resolution and personal influence for better decision making. Participants examine the four core components of EQ—Self-Awareness, Self-Management, Social Awareness and Relationship Management—and explore how each one shapes workplace relationships and team performance. The result is leadership grounded in empathy, composure and sound judgment under pressure.

Read the FAQs

Who Should Attend

Senior managers and leaders who need to create a healthy, productive workplace and organizational culture by enhancing their overall effectiveness through EI

  •   In-Person3 Day(s)
    1.8 CEU, 18 PDCs, 18 PDU, 18 PHR, 18 PMU, 18 SPHR
  •   Live Online3 Day(s)
    1.8 CEU, 18 PDCs, 18 PDU, 18 PHR, 18 PMU, 18 SPHR
 
 

Why does emotional intelligence (EI) matter? Because at the core of every outstanding leader are the abilities to connect, achieve, inspire and act with resilience. Now you can learn to apply the best practices of an emotionally intelligent leader and give yourself a winning edge. EI helps you create and sustain unique opportunities and more impactful relationships. 

This course uses an integrated competency approach to help you develop this crucial skill. You’ll get hands-on opportunities to practice and apply methods for consistently using EI as a leader. Attend this seminar so you can influence and motivate your organization’s workforce to new heights of achievement.

  • Lead powerfully with presence and impact
  • Gain valuable emotional insights and awareness to inspire and maintain productive relationships
  • Manage and adapt emotional behaviors that expand your sphere of credibility and influence
  • Utilize empathy to promote strong relationships
  • Apply collaborative, inclusive and creative communication practices
  • Harness emotionally intelligent motivational skills to achieve team results
  • Integrating EI and leadership competencies
  • Applying emotionally intelligent speaking and listening skills to leadership
  • Identifying the role of EI in 21st-century leaders
  • Achieving emotionally intelligent personal influence
  • Assessing your personal credibility quotient to authentically influence others
  • Applying empathy as a powerful influencing strategy when coaching
  • Creating an emotionally intelligent inspiration plan
  • Encouraging emotionally intelligent collaboration practices
  • Managing change and resistance with EI
  • Identifying communication skills leaders can use to move past colleagues’ resistance
  • Attaining healthy conflict with EI
  • Identifying emotionally intelligent leadership communication strategies
  • Using emotionally intelligent mindfulness practices when team members experience stress
  • Synthesizing emotionally intelligent competencies to address complex leadership challenges and opportunities

Learning Objectives

  • Recognize and Consciously Use Emotional Data to Create and Maintain Productive Workplace Relationships and Team Environments
  • Manage and Adapt Emotional Behaviors That Impact Leadership in a Variety of Workplace Situations
  • Integrate Empathy to Promote Strong Relationships
  • Apply Collaborative, Inclusive, and Creative Communication Practices
  • Gain Emotional Insights to Understand and Implement Change
  • Implement Emotionally Intelligent Motivational Skills to Achieve Team Results

Integrating Emotional Intelligence and Leadership Competencies

  • Recognize the Impact That Your Emotionally Intelligent Interpersonal Communication Skills Have on Your Colleagues
  • Apply Emotionally Intelligent Speaking and Listening Skills to Leading

Achieving Emotionally Intelligent Personal Influence

  • Assess Your Personal Credibility Quotient to Authentically Influence Others
  • Apply Empathy as a Powerful Influencing Strategy When Planning a Coaching Session
  • Analyze Resistance Through the Lens of EI to Identify Alternative Influencing Approaches

Creating Emotionally Intelligent Inspiration

  • Categorize Your Present Strengths and Liabilities When Seeking to Inspire Others
  • Apply Skills to Inspire Using Emotionally Intelligent Leadership Stories

Encouraging Emotionally Intelligent Collaboration Practices

  • Describe Collaboration as an Emotionally Intelligent, Relationship-Based Activity
  • Identify Different Types of Inquiries That Strengthen Relationships and Creativity

Managing Change with Emotional Intelligence

  • Describe How Emotions Impact People’s Attitudes Toward Change
  • Identify Communication Skills That Leaders Can Use to Move Past Colleagues’ Resistance to Change

Attaining Healthy Conflict with Emotional Intelligence

  • Recognize the Central Role That Relationship Development and Maintenance Play in Achieving Healthy Conflict
  • Apply Strategies for Cultural and Communication Awareness When Leading
  • Identify Emotionally Intelligent Leadership Communication Strategies to Create and Sustain Healthy Conflict

Leading Emotionally Intelligent Teams

  • Analyze Your Team’s Emotional and Social Intelligence
  • Assess Your Team’s Stress Level and Mood to Remain Optimistic and Productive
  • Apply Emotionally Intelligent Mindfulness Practices When the Whole Team or a Single Team Member Experiences Stress

Bringing It All Together

  • Synthesize Emotionally Intelligent Competencies to Address Complex Leadership Challenges and Opportunities

Download Extended Seminar Outline PDF

View a Sample of Our Reviews

4.8

712 reviews

 
Excellent course and our instructor also added many practical tools for us to learn and apply. This course opened my eyes to applying EI principles and tools to my work and life.
5
Andrew L.
 
IT Manager
 
Industry: Insurance
Presented some often neglected but essential skills for improving communications and performance.
4
Patrick F.
 
Production Manager
 
Industry: Telecommunications, Antenna Systems
This was a great learning experience for leading a team by building trust and collaborative relationship through self awareness, empathy and creating win-win situation.
5
Devang S.
 
[email protected]
 
Industry: Energy, Utilities & Waste
Excellent training that opened my eyes to all the possibilities for which I can apply what I have learned. I have attended various trainings on communication, but this was by far the best experience that will have a lasting effect on how I communicate.
5
Sonia P.
 
Program Director
 
Industry: Organizations
This course was a very positive experience. I am late in my career to become a manager of a small group. Coming from a strictly technical background I found this course very helpful in solidifying a few concepts already in hand and expanding greatly my understanding of modern management concepts.
5
Gerald D.
 
Manager RPS Engineering
 
Industry: Manufacturing

This course is valid for 18 PMUs.

AMA is recognized by SHRM to offer Professional Development Credits (18 PDCs) for the SHRM-CPSM or SHRM-SCPSM.

resized_HRCI_Generic_ApprovedProvider-2023_160X160

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

 

American Management Association is accredited by the International Accreditors for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

Talent Triangle PDUs
18 Power Skills [PS]
Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved.

In-Person Schedule

11 Sessions Available

Live Online Schedule

8 Sessions Available

  • $3,195.00 Non Members
  • $2,895.00 AMA Members
  • $2,833.00 GSA
Date Duration State City Zip
  2026-05-04 2026-05-06 May 4, 2026 - May 6, 2026 3 Days GA Atlanta 30309-7705 Atlanta Register Now

  2026-06-01 2026-06-03 Jun 1, 2026 - Jun 3, 2026 3 Days NY New York 10019 New York Register Now

  2026-06-08 2026-06-10 Jun 8, 2026 - Jun 10, 2026 3 Days TX Dallas 75001 Dallas Register Now

  2026-08-03 2026-08-05 Aug 3, 2026 - Aug 5, 2026 3 Days IL Chicago 60601-5927 Chicago Register Now

  2026-08-12 2026-08-14 Aug 12, 2026 - Aug 14, 2026 3 Days NY New York 10019 New York Register Now

  2026-09-21 2026-09-23 Sep 21, 2026 - Sep 23, 2026 3 Days MA Boston 02110 Boston Register Now

  2026-10-05 2026-10-07 Oct 5, 2026 - Oct 7, 2026 3 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2026-10-05 2026-10-07 Oct 5, 2026 - Oct 7, 2026 3 Days GA Atlanta 30309-7705 Atlanta Register Now

  2026-11-16 2026-11-18 Nov 16, 2026 - Nov 18, 2026 3 Days NY New York 10019 New York Register Now

  2026-12-07 2026-12-09 Dec 7, 2026 - Dec 9, 2026 3 Days CA San Francisco 94103 San Francisco Register Now

  2026-12-14 2026-12-16 Dec 14, 2026 - Dec 16, 2026 3 Days TX Dallas 75001 Dallas Register Now

Frequently Asked Questions

What does “leading with emotional intelligence” mean in practice?

Leading with emotional intelligence means understanding how emotions—your own and others’—affect decisions, communication and performance. This course focuses on applying emotional intelligence in leadership situations such as feedback, conflict, influence and change, not just self-awareness theory.

Who should attend this emotional intelligence training for leaders?

This training is designed for managers, executives and professionals responsible for leading people. It’s especially useful for leaders who want to improve communication, build trust and manage difficult situations more effectively.

How is this different from general emotional intelligence training?

Many emotional intelligence courses focus on personal development. This emotional intelligence leadership training is specifically about leading others—using EQ to guide decisions, motivate teams, handle conflict and strengthen working relationships.

What leadership skills will I build in this course?

Participants develop key leadership skills, including self-management under pressure, empathy in communication, reading emotional cues, managing reactions and responding thoughtfully rather than reactively in high-stakes situations.

Does the training cover managing team stress and morale?

Absolutely. You will learn to assess your team’s stress levels and mood to remain optimistic and productive. The curriculum includes "Mindfulness Practices" designed for leaders to use when a single team member—or the entire group—is experiencing high stress or waning morale.

Is this emotional intelligence training practical or conceptual?

This is a practical, instructor-led leading with emotional intelligence training. Participants apply concepts to real leadership scenarios, practice responses and gain tools they can use immediately on the job

What will I be able to do better after completing this course?

After completing this course, leaders typically communicate more effectively, manage emotions during difficult conversations, build stronger relationships, and lead with greater confidence and credibility.

Can this emotional intelligence course be delivered as group training for our team?

Yes. This course can be delivered as group training at your organization, either in person or live online. It’s ideal for teams and leaders who want to strengthen self-awareness, improve communication and build stronger, more resilient working relationships. Content can be tailored to leadership expectations and team dynamics for immediate, practical impact. To explore private delivery options, please contact us for more information.
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