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Implications of the 2020 Pandemic: MANAGING THROUGH UNCERTAINTY

AMA Research –Striving for Excellence:
Mastering the Skills that Drive Performance

AMA surveyed over 2,000 professionals, at all organizational levels, across more than 20 industries.

These individuals self-assessed their skills associated with four domains of professional competence:

  1. Business Acumen
  2. Analytical Intelligence
  3. Relationship Management
  4. Professional Effectiveness

This report details the specific strengths and challenges that professionals identified for themselves and outlines the possible consequences for businesses if the challenges go unaddressed.

In each domain, an average of 73% of individual contributors, managers and leaders, indicated that they lack mastery of crucial skills, ranging from financial analysis to conflict resolution (mastery is defined as excellence in a skill, behavior, or competency).