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FranklinCovey's Ultimate Loyalty: Building Teams That Wow Customers - Free Seminar Preview

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Overview

7 Secrets to Winning Breakthrough Customer Loyalty

Are you engaging your team to win loyal customers for your organization?

Even as an experienced manager, you still may not be aware that more than 70% of what makes a customer experience great is the behavior of frontline employees. The truth is that great behavior doesn't happen without inspiration and accountability, and that requires a bottom-up approach—not the typical top-down corporate method. 

The bottom line?

If your employees are enthusiastic promoters of your organization, the sentiment will resonate with your customers too!

What You Will Learn

Attend this program for a preview of FranklinCovey’s seminar, Ultimate Loyalty: Building Teams That Wow Customers. Based on 20 years of research and hands-on learning with a wide range of organizations, this seminar provides a unique approach to building employee loyalty first, and then customer loyalty through the following:
  • Discovering the real "job to be done" for customers and employees
  • Giving and receiving feedback that builds people up
  • Inspiring your team to share their best thinking and ideas
  • Running effective loyalty team huddles

While attending this preview is FREE, reservations are required.

About the Presenters

Sandy Rogers serves as FranklinCovey’s Global Customer Loyalty Practice Leader. The Loyalty Practice provides frontline managers with the knowledge, capabilities and tools to lead teams in delivering superior service and increasing loyalty through its Leading Customer Loyalty™ work session. Prior to FranklinCovey, Sandy led marketing and corporate strategy with Enterprise® Rent-A-Car and was involved with marketing at Apple® and Procter & Gamble. He serves as a Big Brother and has chaired the boards for Big Brothers, Big Sisters of Eastern Missouri, the Leadership Council for the Donald Danforth Plant Science Center, and Community School in St. Louis. Sandy holds a bachelor’s degree from Duke University and an MBA from Harvard Business School.

 

Related Seminars

For additional training on this topic, consider these AMA seminars:

Fierce Customer Loyalty: Achieve It with Passionate Employees
Unleash the passion of loyal employees to increase the loyalty of customers

 
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Technical Requirements

https://event.on24.com/view/help/ehelp.htmlTo fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:

Supported OS, Browser and Additional Requirements

  • Windows 7+ (Microsoft Edge, Latest Internet Explorer, Firefox, or Chrome)
  • Apple Mac OS 10.9+ (*Latest Firefox, Safari, or Chrome)
  • Ubuntu Linux (Firefox only)
  • Android 4.x (Chrome Browser Only)
  • Apple iOs (*Latest version, Safari Browser Only)

* Official support for the "latest" version of a newly released browser, among those noted above, will be added within 8 weeks of public release. Until then, the previous version will continue to be supported instead.

If you are using an unsupported version of a Windows, Mac, or Linux operating system, you may experience difficulty in viewing and/or listening to the event.

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Additional Requirements:

  • Minimum bandwidth requirement is 512 kbps for meeting attendees
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Still need Help? Additional technical information can be found here. You can also view these tips in Spanish and French.

Important tip - Please allow 15 minutes prior to joining a session to conduct your set-up and testing!