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Thinking on Your Feet What to Say When You're at a Loss for Words

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We’ve all been there. At an important business meeting you’re quickly introduced to four potential clients and within seconds your brain takes a hike and you forget their names.

Or how about this one? The big boss recognizes you in front of the whole department with an award for a job well done and all you can think to say in response is “Golly, thanks a lot.” Or—most terrifying of all—you hear the words, “Speech! Speech!” and realize that it is you the group wants to hear say a few words.

These and other “impromptu” situations require different skills from those usually associated with making a presentation.

Since you don’t have the time to prepare in advance, you need a set of tools that you can call upon at a moment’s notice—a sort of communication “cheat sheet” stored in your brain for just such emergencies. This free Webcast gives you useful tips for handling what to say when you weren’t planning on saying anything at all.

What You Will Learn

Join us to get a wealth of powerful advice and specific techniques including:
• What to say when introduced to someone you’ve never met
• Learn an easy way to remember someone’s name—forever
• How to give a compliment or praise that endears you to the other person
• Guidelines for being able to speak impromptu when called upon
• How to create a mental slide show to speak without notes
• Gracious words to use when accepting an award
• A simple formula for introducing a speaker
• The secrets of giving a memorable toast
• How to handle difficult questions and react confidently to criticism

The Webcast is free, but you must register to participate. Attendance capacity is limited, so sign up now!

About the Presenters

Brent Baer is the founder and owner of Baer Essentials, a communication consulting firm. For over 15 years, Brent has provided strategic consulting, training, and coaching services to professionals and organizations. He has advised leaders at companies ranging from Troutman Sanders to Glaxo SmithKline, from JP Morgan Chase to AOL. Currently, Mr. Baer serves as a Professor of Public Speaking at Yeshiva University in NYC. 

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AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions for over 95 years. From leadership, communication and managerial training to sales, customer service and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a  classroom near you or live online, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.

Technical Requirements

https://event.on24.com/view/help/ehelp.htmlTo fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:

Supported OS, Browser and Additional Requirements

  • Windows 7+ (Microsoft Edge, Latest Internet Explorer, Firefox, or Chrome)
  • Apple Mac OS 10.9+ (*Latest Firefox, Safari, or Chrome)
  • Ubuntu Linux (Firefox only)
  • Android 4.x (Chrome Browser Only)
  • Apple iOs (*Latest version, Safari Browser Only)

* Official support for the "latest" version of a newly released browser, among those noted above, will be added within 8 weeks of public release. Until then, the previous version will continue to be supported instead.

If you are using an unsupported version of a Windows, Mac, or Linux operating system, you may experience difficulty in viewing and/or listening to the event.

Test Your Computer

The audio portion of this AMA web event will be delivered directly through your computer’s speakers or attached headphones. To fully participate in this electronic, interactive, live session, please test your system and review the requirements (or ask your IT department) before the program begins:


Additional Requirements:

  • Minimum bandwidth requirement is 512 kbps for meeting attendees
  • In order to access the event, your computer must have cookies and JavaScript enabled. If your operating system currently does not have cookies or JavaScript enabled, contact your network administrator.
  • POP-UP Blockers must be turned off to access the program.

Still need Help? Additional technical information can be found here. You can also view these tips in Spanish and French.

Important tip - Please allow 15 minutes prior to joining a session to conduct your set-up and testing!