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What Managers Do—and Can Do Better

Managing is important for anyone affected by its practice, which means not just managers, but everyone. We all need to understand it better, in order that it be practiced better.

In this program, Henry Mintzberg explores the characteristics, contents, and varieties of managers, as well as the conundrums they face and how they become effective. These insights are based upon his observations of 29 different managers, from business, government, and nonprofits, working in diverse settings ranging from a refugee camp to a symphony orchestra.

What he saw led him to develop a new model of management, one firmly grounded in his conclusion that management is not a profession or a science. As he writes, “It is a practice, learned primarily through experience and rooted in context.”

What You Will Learn

Mintzberg will offer a compelling discussion of some of the inescapable conundrums of managing: 
  • Why most organizations are overled and undermanaged
  • Is social media, email, the Internet, etc., helping or hindering managers from doing their jobs?
  • A framework of managerial effectiveness that includes five “managerial mindsets”

While attending this program is FREE, reservations are required.

About the Presenters

Henry Mintzberg is Cleghorn Professor of Management Studies, at the Desautels Faculty of Management, McGill University in Montreal. His work has focused on the work of the manager, and how managers are trained and developed.  He has received awards from prominent academic and practitioner associations, including the Academy of Management, the Strategic Management Society, and the Association of Management Consulting Firms. He was the first person from a management faculty named to the Royal Society of Canada, and is an Officer of the Order of Canada and l'Ordre national du Quebec.

Mintzberg is perhaps best known for his work on organizational forms—identifying five types of organization: simple structure; machine bureaucracy; professional bureaucracy; the divisionalized form; and the adhocracy. He is also credited with advancing the idea of emergent strategy—the idea that effective strategy emerges from conversations within an organization rather than being imposed from on high.

He is the author or coauthor of 15 books, including Managers Not MBAs, Strategy Safari, The Rise and Fall of Strategic Planning, and Managing. His latest book is Management? it’s Not What You Think! For more information on his activities, visit www.mintzberg.org


Related Seminars

For additional training on this topic, consider these AMA seminars:

Management Skills for New Managers
Gain the core management skills you need to succeed!

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Technical Requirements

https://event.on24.com/view/help/ehelp.htmlTo fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:

Supported OS, Browser and Additional Requirements

  • Windows 7+ (Microsoft Edge, Latest Internet Explorer, Firefox, or Chrome)
  • Apple Mac OS 10.9+ (*Latest Firefox, Safari, or Chrome)
  • Ubuntu Linux (Firefox only)
  • Android 4.x (Chrome Browser Only)
  • Apple iOs (*Latest version, Safari Browser Only)

* Official support for the "latest" version of a newly released browser, among those noted above, will be added within 8 weeks of public release. Until then, the previous version will continue to be supported instead.

If you are using an unsupported version of a Windows, Mac, or Linux operating system, you may experience difficulty in viewing and/or listening to the event.

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The audio portion of this AMA web event will be delivered directly through your computer’s speakers or attached headphones. To fully participate in this electronic, interactive, live session, please test your system and review the requirements (or ask your IT department) before the program begins:


Additional Requirements:

  • Minimum bandwidth requirement is 512 kbps for meeting attendees
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Still need Help? Additional technical information can be found here. You can also view these tips in Spanish and French.

Important tip - Please allow 15 minutes prior to joining a session to conduct your set-up and testing!