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How to Say “No” at Work and Still Keep Your Job Saying “no” at work might seem like a career killer.

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Despite crushing schedules, are you like most of us who take on additional assignments, accept projects that we know we can’t handle properly, and feel like we need to be available to everybody?

Learning to say “no” effectively and at the appropriate times, is a critical skill that can move your career forward and build your professional credibility.

What You Will Learn

This Webcast provides tips and techniques to deliver your negative message clearly, succinctly, and calmly (inside and out!) with and without using the actual word "no."  Topics to be covered include:
  • 20 different ways to say "no"
  • 5 steps to assert yourself and mean what you say
  • Proven ways to say "no"—with and without the word "no"
  • Saving face and saying "no" after you said "yes" to a boss' request
  • How to say "no" when:
    — requested to work overtime—again or at the last minute
    — you have previous plans
    — you are told you are the perfect/best person for the task 
    — you are juggling multiple priorities or a heavy workload
    — you are asked by peers for assistance

Special Content for Administrative Professionals

In addition to the archived Webcast, we have provided a targeted specifically to the needs of administrative professionals.

About the Presenters

Donna M. Festa-Zereconski Donna M. Festa-Zereconski, founder and president of Richmond Consulting Group, Inc., is a human resources specialist in the field of professional development. She has extensive experience in designing and facilitating professional and management development programs in a variety of service-oriented industries at all employee levels. Her areas of expertise include interpersonal skills, management development, communication skills, and employee productivity. She is a course leader for American Management Association and professional development facilitator for Kaplan K12 Learning Services in New York and New Jersey.

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AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions for over 95 years. From leadership, communication and managerial training to sales, customer service and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a  classroom near you or live online, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.

Technical Requirements

https://event.on24.com/view/help/ehelp.htmlTo fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:

Supported OS, Browser and Additional Requirements

  • Windows 7+ (Microsoft Edge, Latest Internet Explorer, Firefox, or Chrome)
  • Apple Mac OS 10.9+ (*Latest Firefox, Safari, or Chrome)
  • Ubuntu Linux (Firefox only)
  • Android 4.x (Chrome Browser Only)
  • Apple iOs (*Latest version, Safari Browser Only)

* Official support for the "latest" version of a newly released browser, among those noted above, will be added within 8 weeks of public release. Until then, the previous version will continue to be supported instead.

If you are using an unsupported version of a Windows, Mac, or Linux operating system, you may experience difficulty in viewing and/or listening to the event.

Test Your Computer

The audio portion of this AMA web event will be delivered directly through your computer’s speakers or attached headphones. To fully participate in this electronic, interactive, live session, please test your system and review the requirements (or ask your IT department) before the program begins:


Additional Requirements:

  • Minimum bandwidth requirement is 512 kbps for meeting attendees
  • In order to access the event, your computer must have cookies and JavaScript enabled. If your operating system currently does not have cookies or JavaScript enabled, contact your network administrator.
  • POP-UP Blockers must be turned off to access the program.

Still need Help? Additional technical information can be found here. You can also view these tips in Spanish and French.

Important tip - Please allow 15 minutes prior to joining a session to conduct your set-up and testing!