Request a Catalog.

Hiring for High Emotional Intelligence: How to Use the EQ Interview Process

(Read reviews)

Price: $199


Emotional intelligence (EQ) competencies lie beneath great performance for nearly every job in today’s workforce. As a hiring manager or interviewer, determining whether or not a candidate has strong EQ skills can make the difference between a successful hire and a disaster.

In fact when technical competencies are equal, greater EQ competencies often account for job success in many different positions. Moreover, for leadership positions, EQ competencies account for a much larger portion of job success.

A study conducted by LeadershipIQ that tracked the success and failure of new hires concluded that only 11% of employees failed because they lacked the technical competence to do the job. The remaining reasons new hires failed were due to issues such as alienating co-workers, being unable to accept feedback, lack of ability to manage emotions, lack of motivation or drive and poor interpersonal skills.

Thus, EQ is a key attribute that you must determine before you make an offer.

Especially in a recession where more applicants are available, being careful in selection gives you great advantage over your competitors.

We're sorry but this webinar is no longer available as an open enrollment webinar, but it can be delivered at your site. Please consider these alternative solutions to your development needs:

What You Will Learn

  • A definition of emotional intelligence and why EQ is important in the hiring process
  • A step-by-step interview process for EQ hiring 
  • Specific examples of EQ interviewing in action
  • How to ask behavior-based questions that reveal EQ competencies
  • Common reflection errors 
  • Specific tips and advice for spotting an EQ fraud

How You Will Benefit

After completing this course, you will be able to:

  • Define emotional intelligence competencies
  • Apply an interview process which evaluates EQ competencies for selection purposes
  • Understand behavior-based questions that reveal EQ competencies

How Do AMA Webinars Work?

AMA Webinars provide you with a cost-effective and convenient way to boost your know-how. You can participate in the comfort of your home or office without the need for travel costs and time.


Paid registrants will also have a single-user license to access a recorded archive of the program for a full year.


Please note that AMA Webinars are designed to provide a one-to-one learning experience for an individual and are not designed to be viewed in a group setting. Program access is available only via the MYAMA account of the registered attendee.

About the Presenters

Adele Lynn is the founder and owner of the Adele Lynn Leadership Group, an international consulting and training firm focusing on helping leaders and organizations forge trusting relationships through improving emotional intelligence. She is the author of six books including, In Search of Honor, Lessons From Workers on How to Build Trust, The Emotional Intelligence Activity Book, The EQ Difference, and The EQ Interview. She also has developed a training and certification program titled A Different Kind of Smart—Applying Emotional Intelligence at Work™.  She is author of Mentoring: Passing on the Torch that won the 1998 Athena Award for Excellence in Mentoring. Lynn lectures at universities and has been guest on radio and TVshows throughout the United States and Canada.

best live chat
AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions for over 95 years. From leadership, communication and managerial training to sales, customer service and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a  classroom near you or live online, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.

Technical Requirements

https://event.on24.com/view/help/ehelp.htmlTo fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:

Supported OS, Browser and Additional Requirements

  • Windows 7+ (Microsoft Edge, Latest Internet Explorer, Firefox, or Chrome)
  • Apple Mac OS 10.9+ (*Latest Firefox, Safari, or Chrome)
  • Ubuntu Linux (Firefox only)
  • Android 4.x (Chrome Browser Only)
  • Apple iOs (*Latest version, Safari Browser Only)

* Official support for the "latest" version of a newly released browser, among those noted above, will be added within 8 weeks of public release. Until then, the previous version will continue to be supported instead.

If you are using an unsupported version of a Windows, Mac, or Linux operating system, you may experience difficulty in viewing and/or listening to the event.

Test Your Computer

The audio portion of this AMA web event will be delivered directly through your computer’s speakers or attached headphones. To fully participate in this electronic, interactive, live session, please test your system and review the requirements (or ask your IT department) before the program begins:


Additional Requirements:

  • Minimum bandwidth requirement is 512 kbps for meeting attendees
  • In order to access the event, your computer must have cookies and JavaScript enabled. If your operating system currently does not have cookies or JavaScript enabled, contact your network administrator.
  • POP-UP Blockers must be turned off to access the program.

Still need Help? Additional technical information can be found here. You can also view these tips in Spanish and French.

Important tip - Please allow 15 minutes prior to joining a session to conduct your set-up and testing!