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Handling Difficult Conversations at Work

Avoid the Mistakes that Bad Bosses Make

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Price: $199


Do You Want to Be a Bad Boss? 

Yeah, me too! And guess what, I AM! Now, for the first time ever, I’m sharing my easy step-by-step approach to alienating, infuriating and demoralizing the people you lead!

It’s fun!

Join me, Gil Kaggis, as I share the secrets to my success in this tell-all AMA webinar!

This high-energy session explores the real-world business challenges of bad leadership through the lenses of two experts: Gil Kaggis, a fictional business guru and a self-taught leadership expert (played by Bob Kulhan) and Bob Kulhan, a Chicago-trained elite improv veteran, Adjunct Professor at Duke Fuqua, Author of Getting to "Yes And": The Art of Business Improv, and Founder and CEO of Business Improv® (also played by Bob Kulhan).

Bob will demonstrate the tenets of improvisation and how they can be used to improve communication in an incredibly entertaining and thought-provoking way.

You’ll discover how Business Improv® techniques strengthen a skill set directly related to team communication, collaboration, building trust, influence, alignment, conflict management, and creating a culture of acceptance.

Bob’s secret recipe combines the psychology behind decision-making with the very best aspects of Business Improv’s customized, high-energy, experiential learning, which drives measurable and sustainable results.


We have 1 webinar(s) available starting between 4/17/2018 - 4/17/2018

Date Location Time Attendees  
On Demand Online Webinar On Demand
For assistance registering more than 4  people, please call 1-877-566-9441.

What You Will Learn

For 90 minutes, you’ll discover the good, the bad, and the ugly approaches to communicating with your employees, including:

From Gil:  Difficult Conversations

  • How to blindside people and make any conversation feel like an attack
  • The “art of the steamroll” – how to shut people down, alienate and/or otherwise ignore them in difficult conversations
  • Nonverbal communication tactics to demonstrate judgment
  • Fear – it’s better to be feared than get caught wearing someone else’s underwear
  • Rigidity – the most powerful tool in any difficult conversation
  • How to suffocate ideas, smother morale and suppress intrinsic motivation in others

From Bob: Difficult Conversations

  • How to successfully engage in difficult conversations
  • How to manage challenging conversations with success
  • Meaningful and healthy debate – ways to disagree without being disagreeable
  • Joint problem-solving solutions – communication & collaboration
  • How to postpone judgment to integrate ideas quickly while balancing reactions thoughtfully
  • So, if you feel anxiety when having the tough talks with your staff, join us to learn a powerful approach that turns stressful conversations into positive results.

How You Will Benefit

After completing this course, you will be able to:

  • Understand how to prepare for and carry out a difficult conversation
  • Know how to use improv techniques to create an effective dialogue in a challenging situation

How Do AMA Webinars Work?

AMA Webinars provide you with a cost-effective and convenient way to boost your know-how. You can participate in the comfort of your office without the need for travel costs and time.

Because the webinar is live, you can ask our expert questions via online chat during the program. In addition, we will be sending you pre-work approximately one day before the program date via email. Please register early to get these materials that will help guide your learning process!

In addition, paid registrants will have a single-user license to access a recorded archive of the program for a full year, allowing you to revisit the material to refresh your memory and reinforce your skills.

Please note that AMA Webinars are designed to provide a one-to-one learning experience for an individual and are not designed to be viewed in a group setting. Program access is available only via the MYAMA account of the registered attendee.

This webinar does not offer continuing education credits.

About the Presenters

Bob Kulhan is President, CEO, and Founder of Business Improv, an innovative consultancy that specializes in experiential learning and serves an international roster of blue-chip firms. He is also an Adjunct Professor at Duke University's Fuqua School of Business and Columbia Business School. A performer with over 23 years of stage credits, he has trained with a long list of legendary talents, including Tina Fey and Amy Poehler. His work has been featured by such outlets as CNN, Entrepreneur, Fast Company, the Financial Times, Slate, and the Wall Street Journal. He is the author of Getting to “Yes And…”: The Art of Business Improv.

Gil Kaggis was born the son of a poor artisanal cheese maker. His first job after college was selling bacon, soap, and lard for the Bacon, Soap & Lard Company. Gil then quit sales to attend the American Academy of Dramatic Arts in New York. He found little success as an actor but got the idea to teach public speaking. In his first session, he had run out of material in 6 minutes. Improvising, he suggested that students speak about “something that made them angry,” and discovered that his program made everyone angry. He also discovered that unbridled rage made speakers unafraid to address a public audience. Kaggis had tapped into the average American’s desire to have more self-confidence. By 1994, he was earning $1,500 every week delivering the Gil Kaggis Course. He is also an author with the first collection of his writings Five Hints to Better Brainstorming Sessions, having sold almost 200 copies worldwide. His crowning achievement, however, was his 14th self-published book titled Empathetic Leadership: Getting to the Heart of People with Heart. The book was a bestseller in the Falkland Islands in its 47th re-write.

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AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions for over 95 years. From leadership, communication and managerial training to sales, customer service and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a  classroom near you or live online, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.

Technical Requirements

https://event.on24.com/view/help/ehelp.htmlTo fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:

Supported OS, Browser and Additional Requirements

  • Windows 7+ (Microsoft Edge, Latest Internet Explorer, Firefox, or Chrome)
  • Apple Mac OS 10.9+ (*Latest Firefox, Safari, or Chrome)
  • Ubuntu Linux (Firefox only)
  • Android 4.x (Chrome Browser Only)
  • Apple iOs (*Latest version, Safari Browser Only)

* Official support for the "latest" version of a newly released browser, among those noted above, will be added within 8 weeks of public release. Until then, the previous version will continue to be supported instead.

If you are using an unsupported version of a Windows, Mac, or Linux operating system, you may experience difficulty in viewing and/or listening to the event.

Test Your Computer

The audio portion of this AMA web event will be delivered directly through your computer’s speakers or attached headphones. To fully participate in this electronic, interactive, live session, please test your system and review the requirements (or ask your IT department) before the program begins:


Additional Requirements:

  • Minimum bandwidth requirement is 512 kbps for meeting attendees
  • In order to access the event, your computer must have cookies and JavaScript enabled. If your operating system currently does not have cookies or JavaScript enabled, contact your network administrator.
  • POP-UP Blockers must be turned off to access the program.

Still need Help? Additional technical information can be found here. You can also view these tips in Spanish and French.

Important tip - Please allow 15 minutes prior to joining a session to conduct your set-up and testing!