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Communicating Across Generations How to Bridge the Generational Communication Gap

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Overview

This is the first time in modern organizational history that Americans from four generations are being asked to work side by side:
  • The Silent or Traditional Generation
  • Baby Boomers
  • Generation X
  • Generation Y / Millennials

Each group has its own distinct characteristics, values and attitudes toward work. As they interact in the workplace, these differences can lead to misunderstandings and increased conflict.

To improve your interactions with them you’ll need to understand the fundamental differences between the generations and which communication methods work best with each.

What You Will Learn

In this Webcast, you’ll gain research-based guidance that reveals what works and what doesn’t when you’re attempting to get your message across, including:
  • Myths and reality about the various age groups
  • Tips for handling conflict across generations
  • Communication approaches that can bridge the gap
  • Ways to provide constructive feedback to each group
  • Training styles that work

About the Presenters

Linda Gravett

Linda Gravett, PhD, SPHR, is a human resource management consultant and educator with over 20 years' experience in the field. She founded Gravett and Associates, a human resource development consulting firm in 1991 and is a lead consultant with Xavier Consulting Group, Xavier University. She is the author of HRM Ethics: Perspectives for a New Millennium and coauthor of Bridging the Generation Gap.

Robin Throckmorton Robin Throckmorton, M.A., SPHR, a founding partner of e-HResources.com and president of Strategic Human Resources, Inc. For 15 years, she has been a consultant in the manufacturing, service, retail, educational and nonprofit industries. She is coauthor of Bridging the Generation Gap.

 
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Technical Requirements

https://event.on24.com/view/help/ehelp.htmlTo fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:

Supported OS, Browser and Additional Requirements

  • Windows 7+ (Microsoft Edge, Latest Internet Explorer, Firefox, or Chrome)
  • Apple Mac OS 10.9+ (*Latest Firefox, Safari, or Chrome)
  • Ubuntu Linux (Firefox only)
  • Android 4.x (Chrome Browser Only)
  • Apple iOs (*Latest version, Safari Browser Only)

* Official support for the "latest" version of a newly released browser, among those noted above, will be added within 8 weeks of public release. Until then, the previous version will continue to be supported instead.

If you are using an unsupported version of a Windows, Mac, or Linux operating system, you may experience difficulty in viewing and/or listening to the event.

Test Your Computer

The audio portion of this AMA web event will be delivered directly through your computer’s speakers or attached headphones. To fully participate in this electronic, interactive, live session, please test your system and review the requirements (or ask your IT department) before the program begins:

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Additional Requirements:

  • Minimum bandwidth requirement is 512 kbps for meeting attendees
  • In order to access the event, your computer must have cookies and JavaScript enabled. If your operating system currently does not have cookies or JavaScript enabled, contact your network administrator.
  • POP-UP Blockers must be turned off to access the program.

Still need Help? Additional technical information can be found here. You can also view these tips in Spanish and French.

Important tip - Please allow 15 minutes prior to joining a session to conduct your set-up and testing!