Great class for supervisors and managers before the assume office, it should be a prerequisite.
real life examples and cases help aid the course plan
It was a good, solid training. Trainer was easy to listen to and gave good positive feedback. It was a struggle to get people to participate.
I wish there was more reading material. I think conversation and group discussion is good, but sometimes I like the "expert" view in black in white to refer to. And while the exercises were good, sometimes I had to read through the packet exercises more than once to really understand what was wanted on the worksheet. maybe some clearer instructions? But the discussion by the instructor was good.
I wasn't sure how the online format would work - but it was quite effective.I recommended it to our HR Manager and my Manager.The four 3-hour workshops are easier to work into my schedule and less expensive than travelling.
The content, class diversity and cultural instructor made this educational experience SUPER and EFFECTIVE!
Providing lunch should be considered. It would help maintain flow, and eliminate people from returning late. Over all it was a great and informative class. Pat was very energetic.
Very good coaching- made me think deeper.
Interaction with other attendees and using real life examples was really good. Would be better to have more current references - most sources referenced were 15-50 years ago.
I liked it. Very informative
Instructor was very effective with this training and taught very well.
Loved the delivery of this seminar and the instructor's personal knowledge.
The small class size was conducive to the learning process and Dr. Jackie was phenomenal with her ability to make us THINK. I appreciated her candor and honest feedback. Thank you for a fantastic introspective experience.
The class was essentially full of "thinkers" like me and through this course I have learned to adjust my thought process as it pertains to the importance of perceptions. The instructor facilitated a "safe-space" where we felt okay to share our truths without being told we were wrong or scolded. We were gentle nudged into a different way of thinking. She was so ZEN, my new professional goal!
She was very well prepaired
Very Knowledgeable Instructor
Jo Ann P.
Good interaction between students and instructor. Kept classes interesting.
Good course content with enough interaction among students to allow for application of the materials.
It was a great course.
Diane was very good at bringing the material to life by incorporating stories and examples drawn from her work experience as well as her years of AMA instruction. It was a very small class, so Diane adapted some of the exercises to that situation. The class dynamic was for the most part very positive, and there was a lot of sharing and camaraderie. Diane was able to use class discussion and situations to tie back to the material.
This workshop proved to be extremely helpful in learning how to communicate to/with people who have different personalities and work styles than I do. I enjoyed learning about my own personal communication style and believe to have acquired several new techniques to utilize in my communication with others moving forward. The topics were touched upon in detail and at no point did it feel like content overload which is always a plus after attending a workshop. Ron, the instructor was very knowledgeable and personable, making the class informative but also fun. My only comment for critique would be that I did not find the flip charts to be entirely effective. It helped to have a visual aid, but by the end of each lesson, there were so many words and colors written across each chart, that it became confusing to keep track of. Otherwise, I give this class a solid 4.5!
Very good communication with the teacher. He had a good relationship with all of us and he is very concentrate to teach us and be sure we understand very well. There was also good relation between the student and good participation together.
Well organized and ran, sometimes had a lack of time for the amount of information provided, but was good with the detailed discussions.
Taking an online course feels weird - especially for an older student. But it was fun, informative, and required no travel. I was able to quickly get back to work. The AMA instructor was very good, informative, and fun.
Well presented and great interaction with students by George.
Jennifer is an excellent instructor. Very valuable information.
There were some excellent pointers and self-assessment. Overall, I was surprised that there was virtually no discussion of how gender, race, ethnicity, sexual orientation, impact work relationships and communication. In this day and age, such an omission is concerning.
The instructor was very knowledgeable and easy to listen to. Made the class enjoyable!
Overall very good class. The content was not anything that I was not aware of but going through the different exercises and assessments was helpful to "practice" this content.
Excellent class and instrctor. Good topics. Lots of practice. Recommended.
Course provides very useful tools and techniques for individuals to more effectively interact within the workplace.
Ron was truly a subject matter expert with great facilitation skills. The course was interactive, engaging and I learned a lot.
This was an excellent course with an excellent instructor. I highly recommend it for those who are looking for an understanding on why and how those around you communicate differently and strategies for reaching them.
The instructor was very engaging and had extensive knowledge of the subject matter. The atmosphere allowed for an excellent learning environment while allowing the class participants to very interactive in the learning process.
Instructor was great. He really knows his craft.
I liked working in groups and partners. The teaching method is "hands on" which works best for me. Writing down my takeaways/goals at the end of each chapter is very helpful and useful for implementing the new ideas.
Very informal vital information that Stewart shared with the class.
The interactive discussions with class members were very effective practice within the mix of wide spectrum of topics. Everyone needs to know how to build better relationship, every where.
Alana was outstanding, she kept the group engaged and interested. She had great examples and introduced real life examples that we could all relate to!
The sections on listening and communication style preferences were especially pertinent.
Great class, well presented, excellent instructor.
Overall, this was an excellent course - very engaging and packed with content.
I really appreciated the real world examples and exercises to help me dimensionalize the discussion.
This was the sixth course I have taken with AMA and as usual, all aspects of the course were Outstanding. In my opinion, AMA is leading the way in all areas. Dianne was an absolute pleasure to listen to and learn from. She has very high energy which resulted in a relaxed learning environment. She is one of the best facilitators I have ever seen!
Dianne was wonderful. I felt like she was there to help each of us individually as much as she possibly could. She made those 3 days about learning realistic, take-home strategies.
I enjoyed the course and learned new things. Also the instructor was great.
Dianne was a wonderful instructor. As I mentioned to her, many courses like this one are too theoretical to be of practical use, but Dianne brought in many wonderful real-world examples both from her own multi-decade career and from those of others. She worked hard to tailor the course based on what the participants wanted out of it (including e-mailing us a revised slide deck she would update in her off hours). She allowed the discussion to flow naturally so we as participants could learn from each other as well...and she would provide insightful answers to our questions (vs. canned answers). Bottom line, it's clear Dianne's passionate about helping others on the path to mastering management techniques...and that shows in the class.
Dianne is a fantastic instructor. Clearly a seasoned facilitator, she incorporated personal experiences in a way that helped me have hope for change and growth. I will absolutely take tools from this class and apply it in my daily experiences.
The material was very appropriate and helpful. The facilitator was absolutely spectacular with a wealth of knowledge and real life examples and experiences to perfectly augment the material
Carol was a great instructor, giving relevant real life examples to support each module. Carol's openness seemed to serve as a model for the group, as everyone was very open to sharing and discussing various topics. The range of experience and leadership levels in the group, as well as the course material, helped provide me with a new set of communication tools to bring to my personal and professional life.
I felt that the content was useful and that Carole was an excellent instructor. I would attend another course led by her.
Very informative with practice donation. The instructor Carol was very effective in delivering the class
The material was good but the location was bad
The content of this course was exactly what I needed to deal with some issues I am facing at work!
Great course and excellent trainer!Disclaimer - it is my first training on the topic so not much experience to compare with.
It was engaging and liked the level of participation from the trainees
Excellent content and instructor
Facilities were great and a supportive set-up for the group learning process.Jennifer brought supplemental information, knowledge and input to the standard AMA materials that brought the seminar training to life. The more you put in to the seminar, the more you will get out of it!
This training helped me to identify areas of opportunity for improvement in my profession as well as my personal life. The instructor held my attention and kept learning interesting while being very thorough with the material. I enjoyed the seminar
Relevant topics; knowledgeable instructor; good technical support
The class has a lot of information
Class was informative and good. Instructor was good.
It would have been good to have used the book more ofthen than we did.
The course was well facilitated.
Don was a great instructor. His knowledge of the subject made the class a joy. I would recommend the class to anyone.
Don was the finest instructor I can remember for any course I have ever taken. He was reserved when needed, and assertive when required. He let us (the class) go down any path we chose and guided us back on track when we strayed. He made the course a success. His anecdotes and examples were humorous and his mannerisms were personable and professional. Excellent job. I will take more courses from AMA in the future.
Class and instructor were very informative.
Was able to take away a few actionable items
Always answered questions
The instructor was extremely knowledgeable, interactive and solutions focused. Excellent workshop/training. Ron really brought the class to a higher level of understanding.
Ron was the best Facillitator I have ever known. He kept my wide eye interest thru out the whole 3 day program. It was a very interactive class and all were engaged. All the excercises introduced were extremely helpful and we all had fun with it. Kudos to Ron - we all learned so much.I would be very interested in other workshops he facilitates. I truely say, I will miss him. He was very animated, shared great experiences that helped us connect with the lesson learned.
The trainer was very knowledgeable and relatable. Learned a lot of key behaviors and things to do based on the topic.
Instructor was extremely engaging and appeared to be knowledgeable in the field.
Did a very well explaining and keeping my attention
Ron was an excellent trainer. He was in control of the class and the content at all times. He did an excellent job balancing lectures, discussions, and group exercises.
This was an absolutely wonderful course. I truly appreciate being given the opportunity to participate in such a course. I feel like this course prepared me not only for my potential future management roles, but it also enhanced my conscious understanding of my day-to-day interactions with my colleagues. This course has the potential to influence all relationships in your life after applying the fundamentals. This course was truly eye opening, and the instructor was absolutely wonderful. I would recommend this course to any working professional and think it is nothing but an asset for each employee to have under their belts.
Great course. I am taking away several specific actions to apply immediately to building stronger relationships with my direct reports.
Great tools and utilization examples. I do feel the scenarios tend to be a bit traditional in nature. I would recommend updating the scenarios to accommodate the workplace of the future (open office, multiple locations, etc.).
I thought this class was very eye-opening. Learning about verbal and non-verbal behaviors was my favorite topic
Very helpful canâ€™t wait to apply at work.
Very well spoken. Great connection on topics.
I really enjoyed this seminar and found the content and activities to be useful. It was also great to role play a few scenarios to ensure the objective was well understood. I can't wait to utilize what I have learned!
The material presented was very organized and clearly dissimenated. The facilitator is very experience and influential.
Great class and very professional.
The course was fruitful & informative.
We have walked away with so many concepts and ideas, I'm shocked we covered all of this in 3 days! Thank you Ron, excellent tools and instruction.
Ron did an excellent job at taking us through the course and implementing the material in real world personal challenges of our own. The working in groups provided a safe setting of discussing situations and getting both positive and negative feedback from the outside.
The course has provided a lot of insights and the instructor (Ron) was superb in demonstrating the models, giving out examples and engaging the group.
The training itself was useful, to the point that everyone can benefit. The teacher was wonderful, with great energy and style.
Days 2 and 3 were much better than 1
My expectations were that I would get more information around influencing styles and using those to work better with a group. Despite wanting a little bit more on that, the rest of the tools were very useful, and I can definitely see myself implementing them,
The instructor is knowledgeable and patient.
I appreciate that we had a small, well lead class that allowed everyone to interact often and remain engaged.
Very interesting course. Exactly what i was looking for. I was able to identify behaviors that support effective workplace relationships.
Helpful and clear information. The breakout sessions really drove home the lessons.
The class was very beneficial to my job.
Instructor kept it moving and interesting. The cost is high though
It was very informative (and eye-opening for some topics). I appreciated the information and will make every effort to apply what was learnt.
Very practical tips and great participation from the classmates I had. 2 Assessments showed and proved my discoveries.
I found this class helpful in content and in flow. The course was logically designed and built on previously covered topics which helps to enforce the lessons learned.
Liked the training, felt a bit rushed to get through it.
The course covered the intended topics in depth.
Wonderful, engaging course. It exceeded my expectations.
Collaborative and interactive. Kept me engaged
Instructor was very thorough and covered a lot of info. I would have liked to have the PowerPoint to follow along.
Great Instructor keeps everybody engaged and promotes participation, also he brings a lot of good examples and experiences to be shared and relate it to discussed subjects.
In all my experience and work career never anything like I received the last three days.
Dianne did a wonderful job not only explaining the material, but also addressing specific concerns raised by the class regarding the application of course material to their particular situation. She provided ADDITIONAL valuable models, diagrams, lists, and methods that that really complemented the course material while addressing the concerns of the class. Dianne proved that she is an excellent resource for interpersonal relationship building in a professional setting, and much more.
The facility was great and Dianne our instructor was excellent! Great interaction also with the participants from other companies. It was a great learning environment
very well run and organized
This instructor is very knowledgeable in this content and brought experience and resources that helped provide good examples we could learn from.
The course is necessary for young professionals to shape their communication styles and more seasoned professionals to address issues. Dianne is an incredible instructor. She was diplomatic in her delivery of topics to various individuals. She was very hands on and enabled us to see the pros and cons of our approach.
Very knowledgeable instructor and the other attendees also provided valuable insights. My only concern was with the AMA administrative person in the room. He was very noisy. He was constantly opening and closing the door loudly, making loud sighs, and even placed his sandwich in the ice bucket we were using for our drinks. He was a distraction.
George was awesome. He kept everyone engaged and did an amazing job! I highly recommend this course to anyone who needs help at work or their personal lives to communicating and building better relationships.
Role playing and situational learning was key in this course.
The program was as anticipated & the material was helpfulBut in several occasions the instructor seems to get disconnected or disoriented, and loses her focus.
The course is helpful with some good techniques. The instructor, Jamie kept the class happening with group discussions and activities. It maybe interesting to add some newer or more innovative material to the training as we have already seen some of this material and were expecting more creative ways of learning.
The instructor was extremely knowledgeable and did a great job with getting everyone involved! I learned a lot about myself (more than anticipated), and how to better communicate with others.
"The content was great but I think it would be helpful to manage expectations in terms of who would be a good candidate for the training. My supervisor sent me because she wants me to build better relationships with executive leadership that will help me move up within the organization. Most of the folks in the class, however, appeared to be taking the training because they have had issues with their colleagues. So perhaps breaking it down to two types of ""building better work relationships"" would be helpful one for folks who have struggled to have good relationships in the past, and having one for ""strategic"" relationships?"
This class was very detailed and provided really good tools for employees at all levels of the hierarchy to use when working with each other. I felt that Pat was well informed on how to present this course and engaged the class with a in depth knowledge of the materials.
The instructor was very informational and very detailed. I loved his way of teaching and he had an interesting approach of making the information stick to my everyday thoughts.
Dianne was a great facilitator. The session was engaging. I do recommend she switch up the groups so we can have an opportunity to work with others in the class.
Dianne did an incredible job managing a very diverse group. She stuck in there even though she lost her voice. She was extremely professional and offered great insights.
This course thought me how to recognize, manage and communicate with different personalities. Ultimately, I am better equipped to manage a successful team.
George was great! He made the topic interesting and I learned a ton.
I learned PRACTICAL ways to deal with some very difficult communication issues that I am having with some of my subordinates, peers and upper-management alike.
I thought the class was informative and allowed me to identify my style and the tools to help me identify my peers style as well and how to deal with them effectively.
My instructor was well versed in her subject matter and conveyed a great deal of knowledge and expertise. She was a pleasure to listen to. Not only does she know how to teach but she speaks from a great deal of personal experience as well. The only thing I would have liked more was to take questions as they arise rather than having them posted to discuss later. I would have liked some departure from the printed materials and more time spent on real life experiences and ad hoc discussions
I loved every minute of this class, would take it over again!
Barbara is an excellent facilitator. She has great experience, and stories to draw from. I also believe the materials went with the class nicely.
The class was very informative and gave me a better understanding of individuals style tendencies that will be helpful in future relationship interactions.
Dianne is a great teacher and I really enjoyed how she conducted the class. I really liked that the class size was smaller. Felt very individualized.
It was a very enlightening experience, the instructor was excellent which allowed us to have open dialog and trust with sharing our experiences.
I would have preferred to take the SELF profile prior to the class starting so that I had more focus or awareness to engage the class earlier.
Not only the material was excellent but even because of our small group (3 participants) it was really good.
it was good but not overwhelmingly great
Instructor was very informative and helpful with the material.
It was a great experience sharing different experiences and examples.
I felt that Ron was passionate about the material and that it translated into an overall positive response from the class. Ron both set the example as well as covered relevant materials. It will take me some time to fully assimilate all the material covered. A wealth of information was gleaned from my fellow attendees; enabled by both the set expectation as well as the overall structure of the class.
Ron is a great presenter. He ensured that the class understood the material that was taught.
Jean was very patient, observant and accommodating. The entire class was engaged due to her teaching style. We were able to be ourselves and she was able to associate our personal experiences with what she was explaining in class.
Clear presentation. Able to keep class focused on topic. Real world content and exercises. Material precise and on target requiring unnecessary reading.
Very well organized and professional class. The use of experiential learning and practical exercise struck a harmonious balance that encouraged optimal learning and fun!
Gwen was an engaging and effective facilitator. She has great energy and plenty of examples to drive her point home.
I enjoyed that the class size was small. The speaker was knowledgeable and engaging.
Ryker's tone, inflection and enthusiasm made the online course very enjoyable. It was conducted at a good pace with good info
Pat Fitzpatrick is an awesome trainer. Her deep expertise and teaching style through constant story telling about real-life situations put the potentially boring book material into context that we could relate to. She led us expertly through several team exercises to embed the learning. I loved her class!
The course I attended was excellent. I had mixed feelings about it going in and left feeling 100% satisfied and gratified. Marcia is a FABULOUS instructor and completely engaged herself and others throughout the 3 days. I would love to take other courses from her. I walked away wanting to make changes, improve myself and feeling different in the way I view many things. I will certainly apply several things that I learned both at my job and in my day to day life.
Pat was excellent & I not only learned a lot about my self , but how I need to relate to others in multiple situations.
Marcia is the best AMA instructor that I have had! I enjoyed her personal stories. I previously attended Leading with Emotional Intelligence and How to Communicate with Diplomacy, Tact and Credibility. Although this course was good, I found the Leading with Emotional Intelligence class better. The emotional intelligence assessments used in this class could be improved. I would also prefer to have a hard copy of the post seminar evaluation be available at the end of the class.
The instructor led course was presented in a most professional manner. The courseâ€™s interaction activities introduced skills that participants will need to establish results oriented workplace relationship in order to resolve ongoing work situations.
The seminar was structured in a way that gets participants involved and the teacher led with skill and passion.
I appreciate the self evaluations and insite into personal style as well as how to read others and adjust my approach accordingly.
Excellent course. Very relevant exercises and materials. Left course with many new actionable items to follow up on and apply.
Had great insight and very understanding of peoples situation without being judgemental
Course is very informative and positive. All questions asked and a lot of different situations examined and discussed
Well laid out. Provided class involvement and good practical examples of situations
I think the pace of the training was good and that it was well organized. The instructor did a great job getting the points across and making the material relatable.
The Class was very good.
The class was with a small group which allowed the facilitator to spend more time on certain areas of the training. He was engaging, encouraging and understanding. The content in the training as well as the group activities were revealing and really sparked emotions in me. I was able to look within myself as a manager and see areas of opportunity that I knew I needed to focus on, but was in denial for fear of being perceived as weak. This course gave me the confidence to face my fears and make changes to be more successful.
Excellent teaching lesson towards self evaluation, how to use and practice emotional intelligence and work on yourself, including practical examples for work environment
I attended many communication and interpersonal skills improvement courses, and this one was definitely the best. It had the right pace, amount of information, and most importantly the skills acquired in the training can be applied immediately with realistic steps. The way the course was conducted allowed people to bring to the table some burning issues. In other courses there were less opening for spontaneous participation.
i thought the class was interesting. It provided valuable tips on how to improve in building better relationships at work. The small class size was great as I was able to get personal feedback
The class was very informative. I learned a lot from it!
enjoyed class (missed 3rd/last day due to illness), had taken a similar communications class with same instructor 3 weeks prior so thought there was a lot of overlap (unfortunately). Good skills to learn. I think the teaching needs some "refreshers" - using the book more than 50% is not the best, most innovative
The interaction between students was fundamental for the success of the class. The materials are outdated and the instructor kept providing modifications to the materials and using other sources. Please spend some time updating the materials.
We had, compared to previous seminars, a diverse group -in terms of skill sets, and some challenging attendees that wanted to get "off task". Dianne was patiently firm, and able to demonstrate the techniques of the class actually managing some instances maintaining class control. Content, exaples and pacing were excellent
I really enjoyed this class. I meet a lot of new people whom I could network and share experiences. The instructor was outstanding. Pointed out things that I could not see in myself. Thank you very much for the opportunity.
Great Instructor! Great Subject!
very useful for my job
It was the nice opportunity to hear all other people's thoughts and view points. I learned various kinds of ideas to think about how I can build rapport with my team.
Laura was vibrant and so knowledgeable on the subject. One of the best trainers I've had in any training seminar.
The content and interaction with the other participants was informative, beneficial and engaging.
I wasn't sure an on-line class would be as effective or enjoyable as a classroom setting but this class definitely changed that perception! It was put together very well and the chat pods were effective for communication. I learned a lot of new things and was refreshed on others.
great and very interactive
This course was jam-packed with great information, wonderful discussion and breakout sessions. I left feeling much better equipped to handle work relationships -- building positive ones from the beginning and handling challenges that inevitably get in the way.
good work from the instructor who provided excellent information with conviction and passion
Great, Clear Information!
This was a very good training. The instructor was very knowledgeable and used real world examples in her presentation. The staff at the AMA Conference Center was friendly, professional and courteous (front desk, instructor, staff, janitor). I would definitely take another course through your company.
I loved the energy of Pat and her knowledge on all the areas of training. Training was very much useful and I am hoping to make changes with in my organization using the techniques I learnt.
Patricia was extraordinarily good communicator. Excellent sense of humor. She was very organized and efficient as we transitioned through the course outlines. Also, I like the way she tuned to each person individually; her stories were common which made it visually easy to understand and connect. Role play was fun!
This was an excellent course and it will definitely benefit me in my professional career and future advancements. The instructor Patricia did an excellent job and I hope to be able to attend more of AMA's seminars
Very useful and effective training for industry professionals to build their professional and personal skills.
I thought the class was extremely informative and Barbara was a great instructor.I think it would have been helpful and even more relatable if there were more clips and videos or specific examples to demonstrate the various behaviors we were learning about. A large portion of learning came from the group activities which depends heavily on the attendees and their backgrounds/personalities. I found this at times to not be conducive to learning because it works off the assumption that everyone in the room has self awareness and a high emotional intelligence.
She was a really engaging speaker. The group exercises she made us complete helped the class to bond and open up about our communications difficulties at work.
The instructor, Dianne had a way to make you feel as if she was just focused on you. She went out of her way to find addlt material the class tuned in on and very pleasant in her overall presentation. She was a significant part of the success in my opinion.
The teacher was very caring and made sure all content was covered in a way that all users gained benefit. Beyond that her real-life experience offered a refreshing follow-up which allowed us to see how the information could be put to use.
The presenter was excellent.
Great class & great teacher
This course was excellent.
Don was very engaging. He encouraged self-reflection and using the skill tools as a baseline. His welcoming personality put the entire group at ease and everyone participated, enjoyed each other and felt involved.
Instructor was very knowledgeable of subject content. The course moved at a comfortable pace. Surprisingly, the course focused on consciousness of self and self awareness as key prerequisites for building better working relationships with other people. Good dialogue and creative methods to facilitate learning.
Don was knowledgeable, fun and understanding. I wish we had gone through all the mini self test and had more discussions surrounding what they meant and how to change if there were any limitations as a result. Personal stories on all our parts sought of took precedence.
Don kept the class very engaging and interactive. His thoughtful discussions were insightful and exhibited his rich experience.
Some of the material is common-sense related and not necessarily what I would call 'new techniques', but it is a communications course so that is not too surprising. Overall though, well presented and engaging.
Well organized, leader brought energy - kept the group engaged and didn't sacrifice the learning for those that were not committed.
This course exceeded my expectations. I learned about tools and techniques that I am sure will help me to improve my relationships both at work and in my personal life. The instructor was well prepared, engaged the participants in the learning process, used many visual aids, offered personal real life examples to re-enforce the material, and encouraged the class to share their own experiences relevant to the material. I especially liked the story telling approach. When I was twice called out of the room to participate on conference calls for work, I found myself eager to return hoping to miss as little as possible. I highly recommend this course.
The course was very informative and instructor's presentation was excellent.
Ammar Yousef Hussain A.
Instructor was amazing!
To. Is awesome and rocks!
SF center is clean and conducive to learning.
Topics very relevant to my learning objectives. Depth was not satisfactory during each of the modules
the training was helpful. in some instances it would have been useful to provide further background on a concept before an exercise rather than relying on our interpretation. An example was the SELF profile. Talking through it briefly would ensure everyone was on the same page regarding how to interpret the graph
Very interesting and a lot of good tips and advices to have better relationship and good communication.
I learned a lot. I would like more concrete feedback. The instructor said everyone's scenarios were good, but never gave any negative feedback, so I'm not sure if I got some of the ideas wrong.
I appreciate the opportunity to work through some real-life scenarios and gather feedback from the instructor and classmates on how to address them. The training provided a great deal of insight and options for communication and relationship building for future encounters.
Marcia is very knowledgeable.
Program content and pace was good.
the trainer told too many stories about self that did not have anything to do with the lesson
This seminar opened my eyes to what effective communication really requires. Often we focus on our own style of communication but this seminar had a more holistic approach. It made me realize that understanding the style of others is crucial to being effective in communication. The instructor had a wealth of knowledge, examples and was passionate for us to learn. However, excessive personal examples and conversations straying from topic slowed the pace of the class so much that the final 2 days were rushed and we failed to work through several workbook application exercises. I left feeling like I would need to do self study and the missed exercises on my own in order to take full advantage of the materials. The instructor graciously offered and I plan to take advantage of 1 on 1 help as well as connect with other attendees I connected with.