The content of the course was great. The teacher's examples were good but not great.
Great content that applies to almost any work environment.
Course content was very interesting. I had wished there was more time for personal experiences from participants. Lots of experiences from instructors but a variety would be helpful
The teacher did a great job customizing the material.
I felt the instructor was very good and knowledgeable however i would have like to have more real world exercises that are applicable to using when returning back to work. We followed the exact examples in the book which did not meet my needs.
Christy was terrific. She was very engaging, well-informed on the topics, and a great instructor.
The course is concept-driven. I prefer more technique-driven.
Some of it was not applicable for me; what was applicable was very useful.
I was very impressed with the instructor and the content of the seminar. I appreciated he created his own power point for the training and did not just use the book for instruction.Only negative about the class for me was there were 10 attendees from the same company, who were constantly late getting back from lunch or breaks, and then on the last day, wanted to shorten lunch since many of them were leaving early. I felt like the instructor spent too much time waiting for them, or adjusting the schedule for them, while the rest of us waited. Since the instructor did not follow the book we were given, I can only assume we were able to get through everything.
instructor shared personal and business experiences relevent to the topic
Denise was able to navigate around a student that had extensive communication issues in her current role to ensure her needs were met, but kept the class on point. She gave outstanding examples from her own past on relationships and how she developed them or overcame obstacles.
Denise did a great job of relating the content to our specific needs and was very insightful on how to deal with different situations. A real professional who knows a lot about the topic. Would highly recommend her and do look forward to taking additional classes with her.
I liked the feel of being in a small class of 7 attendees. The content was helpful and gave me specific tools that I could use immediately.
Having attended both classroom and online courses, I prefer attending in person. For an online course, I really appreciated the technology used.
I like that these classes are engaging with the breakout sessions and polls. You gain new insights and make connections along the way. Instructor is good at explaining thoroughly each topic covered during the classes which is very helpful. Overall had positive experiences with each class I've taken!
Could use a little more time - there is lots of content. Then again, at 57, I am not as fast as I once was :)
The instructor did very well. She kept the class on task and presented the information well. The breakout sessions were great and very helpful. I did think the time allotted on some of the breakouts was a bit challenging because they felt short and rushed.
Great concepts and ideas were shared by the instructor and will be very useful with daily application.
Great instructor! Enjoyed the class! There were multiple teaching techniques used to help every individual learner in the class.
The facilitator did a great job of making the content applicable to multiple career fields with examples and references.
Overall it was a well-planned and run course. The instructor was very thorough and engaging, and my fellow classmates helped contribute to the overall learning experience.
The faclitator was an increidbly talented person and I feel honored to have been in a class that she instructed. It was absolutley worth the time and resorces invested.
This yraining had a good balance between material covered during the sessions, real life experience exchange and participation from the attendees. One particular aspect that was key in the course success was the trainer, who did what was necessary to ensure active participation from everyone in the room developing a warm and friendly environment.
This class was very engaging, and Ron presented the material well.
The instructor was engagement and knowledgeable. She shared her own experiences and made everyone very comfortable sharing.
The instructor gave "real world" examples. This helps us to see how to apply what we are learning. She stayed on point and made the class very interactive. This kept us engaged. It also allowed us to get to know all of the other students.
Class was great! The instructor provided a lot of personal real-life examples which help me better understand the concepts. The class was also interactive and included some role playing exercised which helped me practice the concepts.
Ron was truly a facilitator and encouraged us to speak to our classmates in the room. We learned a lot from each other as well as from him.
The seminar was well structured and facilitated .
Enjoyable And informative
repetitive of other seminars taken previously.
The course helps you take a step back and look at communication from many different angles.
Excellent presentation of the material, many relevant examples. Kept class engaged. Approachable.
This was the best training I have ever had!
George did a great job delivering material, offering many examples. He was clearly very knowledgeable on the subject.
great experience, very useful
Laura was AMAZING. She was able to engage the class and makes every topic so interesting. You can really feel and see her passion for the subject
Denise was an excellent presenter and her knowledge of the subject matter was clearly evident.
The class structure was very well put together, interactive, capturing, one of the best instructors I had at AMA
Instructor was wonderful
Overall, this was an extremely effective course. It was interactive, engaging, and the content was exactly what I was looking to learn. Laura was one of the most professional & charismatic instructors I've met; she led by example, and she was a phenomenal facilitator. She made every person in the class feel welcomed, no matter their background, and she gave us all time to share and learn from one another in addition to learning from her.
Excellent class would recommend to anyone
I thought the course had quite a bit of fluff and could have been condensed down into half the overall time.
This was a good learning experience. It was difficult to follow along sometimes because I wasn't sure if we should have a worksheet to go along with what was being said (just a few times). Did not receive my self profile package as early as I was supposed to (according to directions). There were also inconsistencies in the directions for when to complete the Self Profile. One document said complete before lesson 1, another document said complete before lesson 2. When I asked customer service I was told complete before lesson 1, when class started the instructor said we didn't have to complete until before lesson 2. I completed as much as I could have before lesson 1, but had questions. It was frustrating.
Pauline style of class case study discussions was very much appreciated by the whole group. The whole course was a good thought-provoking experiences. I would like AMA (as organization) to review the booklets that are given to the course participants. I truly enjoyed supplemental information from the instructor, rather a dry and old fashioned workbook.
Pauline was excellent. She had great energy throughout the 3 days, engaged everyone in the room, taught us practical tools that were contextualized in science and adjusted as the group voiced interests and issues.
The instructor was very engaging and knowledgeable. The content was interesting and I left with some great tools and ideas that I can use in the workplace and outside of the workplace.
Denise was an incredible instructor. Her unique instructional style made the workshop very informative. The content was excellent and the workbook and text information very easy to follow.
Was a good class and Denise keeping everyone engaged. It moved along at a reasonable pace too and she kept it interesting. The various subjects and topic covered were applicable.
Faculty should have a cafeteria or food court given the location.
Instructor was very engaging, and kept the class well paced.
nice class yet similar content to others
Enjoyed Denise's many work related stories that made this class "real" and very relatable as well as informative to real live situations.
So many of the points made in the materials were SO obvious.
Pat was fantastic. A wealth of knowledge and experience that brought out the different modules.
The instructor, Jean, was excellent. I will say that the hostess from the facility you rent from in Chicago was rude.
It was an excellent training course! The instructor was friendly and inviting. She took the time to access the overall needs of the class and even took the time to provide 1 on 1 constructive feedback
Jean did a great job of covering the material in a pleasant and detailed manner. It was very thought provoking and helpful.
Christy was amazing! She engaged all of us and I really got a lot out of the class!
Christy is a great instructor. Very knowledgeable, friendly and fun. She has a great ability to deal with all the different personalities in the room.I never felt uncomfortable, participation was encouraged, but, not demanded in the class discussions. We were able to share in a non-judgemental arena.
Instructor was knowledgeable, engaging, and very open and encouraging to all participants. It was a productive course as all seemed to be comfortable and equally engaged.
Christy, was extremely knowledgeable. It was clear to see that she loves the topic. She has a clear handle of the subject matter discussed. She provided great examples, interacted well the students and made all of us feel extremely comfortable. She provided great information that I look forward to using and mastering in the near future.
overall a great experience , Great delivery, Good material. good excerises.
Excellent course with a generous, practical, engaging and very knowledgeable instructor. Highly recommended
Instructor was very knowledgeable. She answered all our questions with interest and patience.
Jacqueline definitely knows her stuff! She is an effective communicator and listener. The class was awesome. I loved the team interaction and the reinforcement of the course content. It helped emphasize the lesson points. The role playing was helpful as well. I recommend this class for anyone that works outside the home, regardless of title, seniority, authority level, skill level, etc. It's practical information that can be used in day-to-day dealings with people in both a professionally and personal setting. I wish class could have gone into a fourth day!
I Loved this workshop, the instructor was really knowledgeable, I will be able to take back what I learned from the class to work
Very good training, passionate and articulate instructor. Excellent material, little too heavy on theory as opposed to applications.
Jacquelyn was superb. Fantastic instructor.
This course showed me that I need to change my way of dealing with not only my co-workers, but myself. I learned a little bit more on how to balance being an introvert and an extrovert, but how I can be both. Also how it can hurt my career.
Christy provided excellent real-life examples to support communication best practices in action. She created a learning environment that activated all participants to engage in the training process.
Christy did an excellent job. She had interesting real life experiences related to the subject matter and kept the class engaged and moving through the materials.
This class provided very useful insight into required elements for building better work relationships and improve communication.
Great facility, helpful staff.
The training provided by Christy was excellent. She was very thorough with her details and made sure that she spent adequate time addressing our queries and concerns as well as teaching the modules of the training.
More take home exercises would have been useful to deepen understanding of what to improve on. We worked on a few, but students could be given more exercises to try on their own time as optional.
The training material and instructor were great!
The content is good as well as the instructor
I thought the course was really well run. The course materials, pace, and focus, and tools I was taught were all really good. My only complaint was that we occasionally got off track and that caused us to either rush through modules or not get to them. For me personally the videos also weren't very useful. I found them difficult to pay attention to. That could just be me though.
The training is average as content and delivery - some of the interactive group session did not provide any valuable experience or insights. When compared to Dale Carnegie Immersion Seminar, which has similar content, this is a mediocre training.
Good class with plenty of breakout sessions to work on what we were learning.
Great class, might I suggest Lisa share her skill sets with other AMA instructors.
Excellent job of keeping everyone engaged. Sometimes a little too reliant, though, on input from students rather than instruction
I feel there was a lot of informative and helpful information provided. A lot of the information was eye opening, and really makes you realize all the different ways to view scenarios.
Overall, Lisa was very good at communication the subject matter. I think I am more aware of what I have to work on now.
Lisa was great, down to earth and knowledgable
I have always loved any training I have attended at American Management. Very friendly and knowledgeable.
Excellent training. I enjoyed how Lisa gave examples from her personal experience.
I learned so much and made great connections!
Learned a lot and need to be more assertive
Learned a lot to improve my interpersonal skills.
Great couse, Pat, our instructor was very good, kept everyone involved, and created a comfortable environment to learn. The small class size (11 students) was also good for learning and comfort.
Patrick as an instructor was knowledgeable and maintained enthusiasm throughout the course. He had an open communication style, allowing for class participation. He used humor and openly shared his industry experience with the class which made the course enjoyable.
Content very good and informative
The trainer was excellent. Your front desk staff is terrible. You are rushed and felt like a bother to them. Also the no food rule at this facility is horrible, a lot of people attending what to have a working lunch which is not possible. AMA does not allow ANY outside food at this location and could be a deal breaker for most and is the reason this training was only fair because the environment is not up to the standards I would expect. If you were going to ban food from coming in than you need to provide the food as these are not cheap courses.
The sessions were engaging and the suggestions and take-aways were real-world, practical options for addressing the needs in specific areas of my interpersonal relationship skills.After participating in my first AMA seminar several months back, I was not impressed with the seminar or how the material was delivered.I must tell you, Patrick restored my faith in this type of training and specifically in the AMA seminars. He was by far the most a dynamic, engaging, REAL-WORLD course leader anyone could ask for. In fact, as I look for future training opportunities with the AMA, I WILL be looking for his name! I can't stress enough how impressed I am with his ability to be both professional and personable in almost the perfect balance.I can't stress enough now impressed I am with Patrick (Pat). He has restored my faith and frankly, is the reason I will continue my professional development with AMA.
Energized competent course leader
Very interactive, real world examples and discussions.Loved it
Ron was amazing. This was by far the best training I've ever taken.
I believe the seminar is a great way to acquire tools needed in the everyday professional and personal life.
This class is an excellent opportunity for someone who would like to improve their communication technique and build more effective working relationships. Jim is an excellent instructor for this class. He's an effective communicator and his experience is relevant to meet my needs.
Very helpful. The curriculum was effective in illustrating how an understanding of basic personality quadrants can strengthen existing work relationships and help to create new ones.
Started a little slow and last half of modules were a little rushed.
Ron was an excellent facilitator. The material was relevant and presented in a way that spoke to the various personalities in the room. There was not a dry moment during the course and I was able to soak in the material.
Very intelligent and express extreme amount of passion for the course he was teaching. Took time to explain things. To his personal lunch time to stay behind and address and questions or topics that anyone wanted to expand on.
The instructor was spot on, and knowledgeable.It was very enjoyable.
The training program meet and exceeded my expectation. Course content was very well-structured and the Instructor's ability to impact knowledge was pragmatically excellent.
It was all good information. Just seemed a little redundant at times. Could have been a 1 day 8 hour course.
Speaker kept class involved...remembered things that were said .. made it relatable
Great class for supervisors and managers before the assume office, it should be a prerequisite.
real life examples and cases help aid the course plan
It was a good, solid training. Trainer was easy to listen to and gave good positive feedback. It was a struggle to get people to participate.
I wish there was more reading material. I think conversation and group discussion is good, but sometimes I like the "expert" view in black in white to refer to. And while the exercises were good, sometimes I had to read through the packet exercises more than once to really understand what was wanted on the worksheet. maybe some clearer instructions? But the discussion by the instructor was good.
I wasn't sure how the online format would work - but it was quite effective.I recommended it to our HR Manager and my Manager.The four 3-hour workshops are easier to work into my schedule and less expensive than travelling.
The content, class diversity and cultural instructor made this educational experience SUPER and EFFECTIVE!
Providing lunch should be considered. It would help maintain flow, and eliminate people from returning late. Over all it was a great and informative class. Pat was very energetic.
Very good coaching- made me think deeper.
Interaction with other attendees and using real life examples was really good. Would be better to have more current references - most sources referenced were 15-50 years ago.
I liked it. Very informative
Instructor was very effective with this training and taught very well.
Loved the delivery of this seminar and the instructor's personal knowledge.
The small class size was conducive to the learning process and Dr. Jackie was phenomenal with her ability to make us THINK. I appreciated her candor and honest feedback. Thank you for a fantastic introspective experience.
The class was essentially full of "thinkers" like me and through this course I have learned to adjust my thought process as it pertains to the importance of perceptions. The instructor facilitated a "safe-space" where we felt okay to share our truths without being told we were wrong or scolded. We were gentle nudged into a different way of thinking. She was so ZEN, my new professional goal!
She was very well prepaired
Very Knowledgeable Instructor
Jo Ann P.
Good interaction between students and instructor. Kept classes interesting.
Good course content with enough interaction among students to allow for application of the materials.
It was a great course.
Diane was very good at bringing the material to life by incorporating stories and examples drawn from her work experience as well as her years of AMA instruction. It was a very small class, so Diane adapted some of the exercises to that situation. The class dynamic was for the most part very positive, and there was a lot of sharing and camaraderie. Diane was able to use class discussion and situations to tie back to the material.
This workshop proved to be extremely helpful in learning how to communicate to/with people who have different personalities and work styles than I do. I enjoyed learning about my own personal communication style and believe to have acquired several new techniques to utilize in my communication with others moving forward. The topics were touched upon in detail and at no point did it feel like content overload which is always a plus after attending a workshop. Ron, the instructor was very knowledgeable and personable, making the class informative but also fun. My only comment for critique would be that I did not find the flip charts to be entirely effective. It helped to have a visual aid, but by the end of each lesson, there were so many words and colors written across each chart, that it became confusing to keep track of. Otherwise, I give this class a solid 4.5!
Very good communication with the teacher. He had a good relationship with all of us and he is very concentrate to teach us and be sure we understand very well. There was also good relation between the student and good participation together.
Taking an online course feels weird - especially for an older student. But it was fun, informative, and required no travel. I was able to quickly get back to work. The AMA instructor was very good, informative, and fun.
Well organized and ran, sometimes had a lack of time for the amount of information provided, but was good with the detailed discussions.
Well presented and great interaction with students by George.
Jennifer is an excellent instructor. Very valuable information.
There were some excellent pointers and self-assessment. Overall, I was surprised that there was virtually no discussion of how gender, race, ethnicity, sexual orientation, impact work relationships and communication. In this day and age, such an omission is concerning.
The instructor was very knowledgeable and easy to listen to. Made the class enjoyable!
Overall very good class. The content was not anything that I was not aware of but going through the different exercises and assessments was helpful to "practice" this content.
Excellent class and instrctor. Good topics. Lots of practice. Recommended.
Course provides very useful tools and techniques for individuals to more effectively interact within the workplace.
Ron was truly a subject matter expert with great facilitation skills. The course was interactive, engaging and I learned a lot.
The instructor was very engaging and had extensive knowledge of the subject matter. The atmosphere allowed for an excellent learning environment while allowing the class participants to very interactive in the learning process.
This was an excellent course with an excellent instructor. I highly recommend it for those who are looking for an understanding on why and how those around you communicate differently and strategies for reaching them.
Instructor was great. He really knows his craft.
I liked working in groups and partners. The teaching method is "hands on" which works best for me. Writing down my takeaways/goals at the end of each chapter is very helpful and useful for implementing the new ideas.
Very informal vital information that Stewart shared with the class.
The interactive discussions with class members were very effective practice within the mix of wide spectrum of topics. Everyone needs to know how to build better relationship, every where.
Alana was outstanding, she kept the group engaged and interested. She had great examples and introduced real life examples that we could all relate to!
The sections on listening and communication style preferences were especially pertinent.
Great class, well presented, excellent instructor.
Overall, this was an excellent course - very engaging and packed with content.
I really appreciated the real world examples and exercises to help me dimensionalize the discussion.
This was the sixth course I have taken with AMA and as usual, all aspects of the course were Outstanding. In my opinion, AMA is leading the way in all areas. Dianne was an absolute pleasure to listen to and learn from. She has very high energy which resulted in a relaxed learning environment. She is one of the best facilitators I have ever seen!
Dianne was wonderful. I felt like she was there to help each of us individually as much as she possibly could. She made those 3 days about learning realistic, take-home strategies.
I enjoyed the course and learned new things. Also the instructor was great.
Dianne was a wonderful instructor. As I mentioned to her, many courses like this one are too theoretical to be of practical use, but Dianne brought in many wonderful real-world examples both from her own multi-decade career and from those of others. She worked hard to tailor the course based on what the participants wanted out of it (including e-mailing us a revised slide deck she would update in her off hours). She allowed the discussion to flow naturally so we as participants could learn from each other as well...and she would provide insightful answers to our questions (vs. canned answers). Bottom line, it's clear Dianne's passionate about helping others on the path to mastering management techniques...and that shows in the class.
Dianne is a fantastic instructor. Clearly a seasoned facilitator, she incorporated personal experiences in a way that helped me have hope for change and growth. I will absolutely take tools from this class and apply it in my daily experiences.
The material was very appropriate and helpful. The facilitator was absolutely spectacular with a wealth of knowledge and real life examples and experiences to perfectly augment the material
Carol was a great instructor, giving relevant real life examples to support each module. Carol's openness seemed to serve as a model for the group, as everyone was very open to sharing and discussing various topics. The range of experience and leadership levels in the group, as well as the course material, helped provide me with a new set of communication tools to bring to my personal and professional life.
I felt that the content was useful and that Carole was an excellent instructor. I would attend another course led by her.
Very informative with practice donation. The instructor Carol was very effective in delivering the class
The material was good but the location was bad
The content of this course was exactly what I needed to deal with some issues I am facing at work!
Great course and excellent trainer!Disclaimer - it is my first training on the topic so not much experience to compare with.
It was engaging and liked the level of participation from the trainees
Excellent content and instructor
Facilities were great and a supportive set-up for the group learning process.Jennifer brought supplemental information, knowledge and input to the standard AMA materials that brought the seminar training to life. The more you put in to the seminar, the more you will get out of it!
This training helped me to identify areas of opportunity for improvement in my profession as well as my personal life. The instructor held my attention and kept learning interesting while being very thorough with the material. I enjoyed the seminar
Relevant topics; knowledgeable instructor; good technical support
The class has a lot of information
Class was informative and good. Instructor was good.
It would have been good to have used the book more ofthen than we did.
The course was well facilitated.
Don was a great instructor. His knowledge of the subject made the class a joy. I would recommend the class to anyone.
Don was the finest instructor I can remember for any course I have ever taken. He was reserved when needed, and assertive when required. He let us (the class) go down any path we chose and guided us back on track when we strayed. He made the course a success. His anecdotes and examples were humorous and his mannerisms were personable and professional. Excellent job. I will take more courses from AMA in the future.
Class and instructor were very informative.