Jacqueline definitely knows her stuff! She is an effective communicator and listener. The class was awesome. I loved the team interaction and the reinforcement of the course content. It helped emphasize the lesson points. The role playing was helpful as well. I recommend this class for anyone that works outside the home, regardless of title, seniority, authority level, skill level, etc. It's practical information that can be used in day-to-day dealings with people in both a professionally and personal setting. I wish class could have gone into a fourth day!
I Loved this workshop, the instructor was really knowledgeable, I will be able to take back what I learned from the class to work
Very good training, passionate and articulate instructor. Excellent material, little too heavy on theory as opposed to applications.
Jacquelyn was superb. Fantastic instructor.
This course showed me that I need to change my way of dealing with not only my co-workers, but myself. I learned a little bit more on how to balance being an introvert and an extrovert, but how I can be both. Also how it can hurt my career.
Christy provided excellent real-life examples to support communication best practices in action. She created a learning environment that activated all participants to engage in the training process.
Christy did an excellent job. She had interesting real life experiences related to the subject matter and kept the class engaged and moving through the materials.
This class provided very useful insight into required elements for building better work relationships and improve communication.
Great facility, helpful staff.
The training provided by Christy was excellent. She was very thorough with her details and made sure that she spent adequate time addressing our queries and concerns as well as teaching the modules of the training.
More take home exercises would have been useful to deepen understanding of what to improve on. We worked on a few, but students could be given more exercises to try on their own time as optional.
The training material and instructor were great!
The content is good as well as the instructor
I thought the course was really well run. The course materials, pace, and focus, and tools I was taught were all really good. My only complaint was that we occasionally got off track and that caused us to either rush through modules or not get to them. For me personally the videos also weren't very useful. I found them difficult to pay attention to. That could just be me though.
The training is average as content and delivery - some of the interactive group session did not provide any valuable experience or insights. When compared to Dale Carnegie Immersion Seminar, which has similar content, this is a mediocre training.
Good class with plenty of breakout sessions to work on what we were learning.
Great class, might I suggest Lisa share her skill sets with other AMA instructors.
Excellent job of keeping everyone engaged. Sometimes a little too reliant, though, on input from students rather than instruction
I feel there was a lot of informative and helpful information provided. A lot of the information was eye opening, and really makes you realize all the different ways to view scenarios.
Overall, Lisa was very good at communication the subject matter. I think I am more aware of what I have to work on now.
Lisa was great, down to earth and knowledgable
Excellent training. I enjoyed how Lisa gave examples from her personal experience.
I have always loved any training I have attended at American Management. Very friendly and knowledgeable.
I learned so much and made great connections!
Learned a lot and need to be more assertive
Learned a lot to improve my interpersonal skills.
Great couse, Pat, our instructor was very good, kept everyone involved, and created a comfortable environment to learn. The small class size (11 students) was also good for learning and comfort.
Content very good and informative
Patrick as an instructor was knowledgeable and maintained enthusiasm throughout the course. He had an open communication style, allowing for class participation. He used humor and openly shared his industry experience with the class which made the course enjoyable.
The sessions were engaging and the suggestions and take-aways were real-world, practical options for addressing the needs in specific areas of my interpersonal relationship skills.After participating in my first AMA seminar several months back, I was not impressed with the seminar or how the material was delivered.I must tell you, Patrick restored my faith in this type of training and specifically in the AMA seminars. He was by far the most a dynamic, engaging, REAL-WORLD course leader anyone could ask for. In fact, as I look for future training opportunities with the AMA, I WILL be looking for his name! I can't stress enough how impressed I am with his ability to be both professional and personable in almost the perfect balance.I can't stress enough now impressed I am with Patrick (Pat). He has restored my faith and frankly, is the reason I will continue my professional development with AMA.
The trainer was excellent. Your front desk staff is terrible. You are rushed and felt like a bother to them. Also the no food rule at this facility is horrible, a lot of people attending what to have a working lunch which is not possible. AMA does not allow ANY outside food at this location and could be a deal breaker for most and is the reason this training was only fair because the environment is not up to the standards I would expect. If you were going to ban food from coming in than you need to provide the food as these are not cheap courses.
Energized competent course leader
Very interactive, real world examples and discussions.Loved it
Ron was amazing. This was by far the best training I've ever taken.
I believe the seminar is a great way to acquire tools needed in the everyday professional and personal life.
This class is an excellent opportunity for someone who would like to improve their communication technique and build more effective working relationships. Jim is an excellent instructor for this class. He's an effective communicator and his experience is relevant to meet my needs.
Very helpful. The curriculum was effective in illustrating how an understanding of basic personality quadrants can strengthen existing work relationships and help to create new ones.
Started a little slow and last half of modules were a little rushed.
Ron was an excellent facilitator. The material was relevant and presented in a way that spoke to the various personalities in the room. There was not a dry moment during the course and I was able to soak in the material.
Very intelligent and express extreme amount of passion for the course he was teaching. Took time to explain things. To his personal lunch time to stay behind and address and questions or topics that anyone wanted to expand on.
The instructor was spot on, and knowledgeable.It was very enjoyable.
The training program meet and exceeded my expectation. Course content was very well-structured and the Instructor's ability to impact knowledge was pragmatically excellent.
It was all good information. Just seemed a little redundant at times. Could have been a 1 day 8 hour course.
Speaker kept class involved...remembered things that were said .. made it relatable
Great class for supervisors and managers before the assume office, it should be a prerequisite.
real life examples and cases help aid the course plan
It was a good, solid training. Trainer was easy to listen to and gave good positive feedback. It was a struggle to get people to participate.
I wasn't sure how the online format would work - but it was quite effective.I recommended it to our HR Manager and my Manager.The four 3-hour workshops are easier to work into my schedule and less expensive than travelling.
I wish there was more reading material. I think conversation and group discussion is good, but sometimes I like the "expert" view in black in white to refer to. And while the exercises were good, sometimes I had to read through the packet exercises more than once to really understand what was wanted on the worksheet. maybe some clearer instructions? But the discussion by the instructor was good.
The content, class diversity and cultural instructor made this educational experience SUPER and EFFECTIVE!
Providing lunch should be considered. It would help maintain flow, and eliminate people from returning late. Over all it was a great and informative class. Pat was very energetic.
Very good coaching- made me think deeper.
Interaction with other attendees and using real life examples was really good. Would be better to have more current references - most sources referenced were 15-50 years ago.
I liked it. Very informative
Instructor was very effective with this training and taught very well.
The small class size was conducive to the learning process and Dr. Jackie was phenomenal with her ability to make us THINK. I appreciated her candor and honest feedback. Thank you for a fantastic introspective experience.
Loved the delivery of this seminar and the instructor's personal knowledge.
The class was essentially full of "thinkers" like me and through this course I have learned to adjust my thought process as it pertains to the importance of perceptions. The instructor facilitated a "safe-space" where we felt okay to share our truths without being told we were wrong or scolded. We were gentle nudged into a different way of thinking. She was so ZEN, my new professional goal!
She was very well prepaired
Very Knowledgeable Instructor
Jo Ann P.
Good interaction between students and instructor. Kept classes interesting.
Good course content with enough interaction among students to allow for application of the materials.
It was a great course.
Diane was very good at bringing the material to life by incorporating stories and examples drawn from her work experience as well as her years of AMA instruction. It was a very small class, so Diane adapted some of the exercises to that situation. The class dynamic was for the most part very positive, and there was a lot of sharing and camaraderie. Diane was able to use class discussion and situations to tie back to the material.
This workshop proved to be extremely helpful in learning how to communicate to/with people who have different personalities and work styles than I do. I enjoyed learning about my own personal communication style and believe to have acquired several new techniques to utilize in my communication with others moving forward. The topics were touched upon in detail and at no point did it feel like content overload which is always a plus after attending a workshop. Ron, the instructor was very knowledgeable and personable, making the class informative but also fun. My only comment for critique would be that I did not find the flip charts to be entirely effective. It helped to have a visual aid, but by the end of each lesson, there were so many words and colors written across each chart, that it became confusing to keep track of. Otherwise, I give this class a solid 4.5!
Very good communication with the teacher. He had a good relationship with all of us and he is very concentrate to teach us and be sure we understand very well. There was also good relation between the student and good participation together.
Well organized and ran, sometimes had a lack of time for the amount of information provided, but was good with the detailed discussions.
Taking an online course feels weird - especially for an older student. But it was fun, informative, and required no travel. I was able to quickly get back to work. The AMA instructor was very good, informative, and fun.
Well presented and great interaction with students by George.
There were some excellent pointers and self-assessment. Overall, I was surprised that there was virtually no discussion of how gender, race, ethnicity, sexual orientation, impact work relationships and communication. In this day and age, such an omission is concerning.
Jennifer is an excellent instructor. Very valuable information.
The instructor was very knowledgeable and easy to listen to. Made the class enjoyable!
Overall very good class. The content was not anything that I was not aware of but going through the different exercises and assessments was helpful to "practice" this content.
Excellent class and instrctor. Good topics. Lots of practice. Recommended.
Course provides very useful tools and techniques for individuals to more effectively interact within the workplace.
Ron was truly a subject matter expert with great facilitation skills. The course was interactive, engaging and I learned a lot.
The instructor was very engaging and had extensive knowledge of the subject matter. The atmosphere allowed for an excellent learning environment while allowing the class participants to very interactive in the learning process.
This was an excellent course with an excellent instructor. I highly recommend it for those who are looking for an understanding on why and how those around you communicate differently and strategies for reaching them.
Instructor was great. He really knows his craft.
I liked working in groups and partners. The teaching method is "hands on" which works best for me. Writing down my takeaways/goals at the end of each chapter is very helpful and useful for implementing the new ideas.
Very informal vital information that Stewart shared with the class.
The interactive discussions with class members were very effective practice within the mix of wide spectrum of topics. Everyone needs to know how to build better relationship, every where.
Alana was outstanding, she kept the group engaged and interested. She had great examples and introduced real life examples that we could all relate to!
The sections on listening and communication style preferences were especially pertinent.
Great class, well presented, excellent instructor.
Overall, this was an excellent course - very engaging and packed with content.
Dianne was wonderful. I felt like she was there to help each of us individually as much as she possibly could. She made those 3 days about learning realistic, take-home strategies.
I enjoyed the course and learned new things. Also the instructor was great.
I really appreciated the real world examples and exercises to help me dimensionalize the discussion.
This was the sixth course I have taken with AMA and as usual, all aspects of the course were Outstanding. In my opinion, AMA is leading the way in all areas. Dianne was an absolute pleasure to listen to and learn from. She has very high energy which resulted in a relaxed learning environment. She is one of the best facilitators I have ever seen!
Dianne was a wonderful instructor. As I mentioned to her, many courses like this one are too theoretical to be of practical use, but Dianne brought in many wonderful real-world examples both from her own multi-decade career and from those of others. She worked hard to tailor the course based on what the participants wanted out of it (including e-mailing us a revised slide deck she would update in her off hours). She allowed the discussion to flow naturally so we as participants could learn from each other as well...and she would provide insightful answers to our questions (vs. canned answers). Bottom line, it's clear Dianne's passionate about helping others on the path to mastering management techniques...and that shows in the class.
Dianne is a fantastic instructor. Clearly a seasoned facilitator, she incorporated personal experiences in a way that helped me have hope for change and growth. I will absolutely take tools from this class and apply it in my daily experiences.
The material was very appropriate and helpful. The facilitator was absolutely spectacular with a wealth of knowledge and real life examples and experiences to perfectly augment the material
Carol was a great instructor, giving relevant real life examples to support each module. Carol's openness seemed to serve as a model for the group, as everyone was very open to sharing and discussing various topics. The range of experience and leadership levels in the group, as well as the course material, helped provide me with a new set of communication tools to bring to my personal and professional life.
I felt that the content was useful and that Carole was an excellent instructor. I would attend another course led by her.
Very informative with practice donation. The instructor Carol was very effective in delivering the class
The material was good but the location was bad
The content of this course was exactly what I needed to deal with some issues I am facing at work!
Great course and excellent trainer!Disclaimer - it is my first training on the topic so not much experience to compare with.
It was engaging and liked the level of participation from the trainees
Excellent content and instructor
Facilities were great and a supportive set-up for the group learning process.Jennifer brought supplemental information, knowledge and input to the standard AMA materials that brought the seminar training to life. The more you put in to the seminar, the more you will get out of it!
This training helped me to identify areas of opportunity for improvement in my profession as well as my personal life. The instructor held my attention and kept learning interesting while being very thorough with the material. I enjoyed the seminar
Relevant topics; knowledgeable instructor; good technical support
The class has a lot of information
Class was informative and good. Instructor was good.
It would have been good to have used the book more ofthen than we did.
The course was well facilitated.
Don was a great instructor. His knowledge of the subject made the class a joy. I would recommend the class to anyone.
Don was the finest instructor I can remember for any course I have ever taken. He was reserved when needed, and assertive when required. He let us (the class) go down any path we chose and guided us back on track when we strayed. He made the course a success. His anecdotes and examples were humorous and his mannerisms were personable and professional. Excellent job. I will take more courses from AMA in the future.
Class and instructor were very informative.
Was able to take away a few actionable items
Always answered questions
The instructor was extremely knowledgeable, interactive and solutions focused. Excellent workshop/training. Ron really brought the class to a higher level of understanding.
The trainer was very knowledgeable and relatable. Learned a lot of key behaviors and things to do based on the topic.
Ron was the best Facillitator I have ever known. He kept my wide eye interest thru out the whole 3 day program. It was a very interactive class and all were engaged. All the excercises introduced were extremely helpful and we all had fun with it. Kudos to Ron - we all learned so much.I would be very interested in other workshops he facilitates. I truely say, I will miss him. He was very animated, shared great experiences that helped us connect with the lesson learned.
Instructor was extremely engaging and appeared to be knowledgeable in the field.
Did a very well explaining and keeping my attention
Ron was an excellent trainer. He was in control of the class and the content at all times. He did an excellent job balancing lectures, discussions, and group exercises.
This was an absolutely wonderful course. I truly appreciate being given the opportunity to participate in such a course. I feel like this course prepared me not only for my potential future management roles, but it also enhanced my conscious understanding of my day-to-day interactions with my colleagues. This course has the potential to influence all relationships in your life after applying the fundamentals. This course was truly eye opening, and the instructor was absolutely wonderful. I would recommend this course to any working professional and think it is nothing but an asset for each employee to have under their belts.
Great course. I am taking away several specific actions to apply immediately to building stronger relationships with my direct reports.
Great tools and utilization examples. I do feel the scenarios tend to be a bit traditional in nature. I would recommend updating the scenarios to accommodate the workplace of the future (open office, multiple locations, etc.).
I thought this class was very eye-opening. Learning about verbal and non-verbal behaviors was my favorite topic
Very helpful canâ€™t wait to apply at work.
Very well spoken. Great connection on topics.
I really enjoyed this seminar and found the content and activities to be useful. It was also great to role play a few scenarios to ensure the objective was well understood. I can't wait to utilize what I have learned!
The material presented was very organized and clearly dissimenated. The facilitator is very experience and influential.
Great class and very professional.
The course was fruitful & informative.
We have walked away with so many concepts and ideas, I'm shocked we covered all of this in 3 days! Thank you Ron, excellent tools and instruction.
Ron did an excellent job at taking us through the course and implementing the material in real world personal challenges of our own. The working in groups provided a safe setting of discussing situations and getting both positive and negative feedback from the outside.
The course has provided a lot of insights and the instructor (Ron) was superb in demonstrating the models, giving out examples and engaging the group.
The training itself was useful, to the point that everyone can benefit. The teacher was wonderful, with great energy and style.
Days 2 and 3 were much better than 1
My expectations were that I would get more information around influencing styles and using those to work better with a group. Despite wanting a little bit more on that, the rest of the tools were very useful, and I can definitely see myself implementing them,
The instructor is knowledgeable and patient.
I appreciate that we had a small, well lead class that allowed everyone to interact often and remain engaged.
Very interesting course. Exactly what i was looking for. I was able to identify behaviors that support effective workplace relationships.
Helpful and clear information. The breakout sessions really drove home the lessons.
Instructor kept it moving and interesting. The cost is high though
The class was very beneficial to my job.
It was very informative (and eye-opening for some topics). I appreciated the information and will make every effort to apply what was learnt.
Very practical tips and great participation from the classmates I had. 2 Assessments showed and proved my discoveries.
I found this class helpful in content and in flow. The course was logically designed and built on previously covered topics which helps to enforce the lessons learned.
Liked the training, felt a bit rushed to get through it.
Instructor was very thorough and covered a lot of info. I would have liked to have the PowerPoint to follow along.
The course covered the intended topics in depth.
Wonderful, engaging course. It exceeded my expectations.
Collaborative and interactive. Kept me engaged
Great Instructor keeps everybody engaged and promotes participation, also he brings a lot of good examples and experiences to be shared and relate it to discussed subjects.
In all my experience and work career never anything like I received the last three days.
Dianne did a wonderful job not only explaining the material, but also addressing specific concerns raised by the class regarding the application of course material to their particular situation. She provided ADDITIONAL valuable models, diagrams, lists, and methods that that really complemented the course material while addressing the concerns of the class. Dianne proved that she is an excellent resource for interpersonal relationship building in a professional setting, and much more.
The facility was great and Dianne our instructor was excellent! Great interaction also with the participants from other companies. It was a great learning environment
very well run and organized
This instructor is very knowledgeable in this content and brought experience and resources that helped provide good examples we could learn from.
The course is necessary for young professionals to shape their communication styles and more seasoned professionals to address issues. Dianne is an incredible instructor. She was diplomatic in her delivery of topics to various individuals. She was very hands on and enabled us to see the pros and cons of our approach.
Very knowledgeable instructor and the other attendees also provided valuable insights. My only concern was with the AMA administrative person in the room. He was very noisy. He was constantly opening and closing the door loudly, making loud sighs, and even placed his sandwich in the ice bucket we were using for our drinks. He was a distraction.
George was awesome. He kept everyone engaged and did an amazing job! I highly recommend this course to anyone who needs help at work or their personal lives to communicating and building better relationships.
Role playing and situational learning was key in this course.
The program was as anticipated & the material was helpfulBut in several occasions the instructor seems to get disconnected or disoriented, and loses her focus.
The course is helpful with some good techniques. The instructor, Jamie kept the class happening with group discussions and activities. It maybe interesting to add some newer or more innovative material to the training as we have already seen some of this material and were expecting more creative ways of learning.
The instructor was extremely knowledgeable and did a great job with getting everyone involved! I learned a lot about myself (more than anticipated), and how to better communicate with others.
"The content was great but I think it would be helpful to manage expectations in terms of who would be a good candidate for the training. My supervisor sent me because she wants me to build better relationships with executive leadership that will help me move up within the organization. Most of the folks in the class, however, appeared to be taking the training because they have had issues with their colleagues. So perhaps breaking it down to two types of ""building better work relationships"" would be helpful one for folks who have struggled to have good relationships in the past, and having one for ""strategic"" relationships?"
This class was very detailed and provided really good tools for employees at all levels of the hierarchy to use when working with each other. I felt that Pat was well informed on how to present this course and engaged the class with a in depth knowledge of the materials.
The instructor was very informational and very detailed. I loved his way of teaching and he had an interesting approach of making the information stick to my everyday thoughts.
Dianne was a great facilitator. The session was engaging. I do recommend she switch up the groups so we can have an opportunity to work with others in the class.
Dianne did an incredible job managing a very diverse group. She stuck in there even though she lost her voice. She was extremely professional and offered great insights.
This course thought me how to recognize, manage and communicate with different personalities. Ultimately, I am better equipped to manage a successful team.
George was great! He made the topic interesting and I learned a ton.
I thought the class was informative and allowed me to identify my style and the tools to help me identify my peers style as well and how to deal with them effectively.
My instructor was well versed in her subject matter and conveyed a great deal of knowledge and expertise. She was a pleasure to listen to. Not only does she know how to teach but she speaks from a great deal of personal experience as well. The only thing I would have liked more was to take questions as they arise rather than having them posted to discuss later. I would have liked some departure from the printed materials and more time spent on real life experiences and ad hoc discussions
I loved every minute of this class, would take it over again!
I learned PRACTICAL ways to deal with some very difficult communication issues that I am having with some of my subordinates, peers and upper-management alike.
Barbara is an excellent facilitator. She has great experience, and stories to draw from. I also believe the materials went with the class nicely.
The class was very informative and gave me a better understanding of individuals style tendencies that will be helpful in future relationship interactions.
I would have preferred to take the SELF profile prior to the class starting so that I had more focus or awareness to engage the class earlier.
Dianne is a great teacher and I really enjoyed how she conducted the class. I really liked that the class size was smaller. Felt very individualized.
It was a very enlightening experience, the instructor was excellent which allowed us to have open dialog and trust with sharing our experiences.
it was good but not overwhelmingly great
Not only the material was excellent but even because of our small group (3 participants) it was really good.
Instructor was very informative and helpful with the material.
I felt that Ron was passionate about the material and that it translated into an overall positive response from the class. Ron both set the example as well as covered relevant materials. It will take me some time to fully assimilate all the material covered. A wealth of information was gleaned from my fellow attendees; enabled by both the set expectation as well as the overall structure of the class.
It was a great experience sharing different experiences and examples.
Ron is a great presenter. He ensured that the class understood the material that was taught.
Jean was very patient, observant and accommodating. The entire class was engaged due to her teaching style. We were able to be ourselves and she was able to associate our personal experiences with what she was explaining in class.
Clear presentation. Able to keep class focused on topic. Real world content and exercises. Material precise and on target requiring unnecessary reading.
Very well organized and professional class. The use of experiential learning and practical exercise struck a harmonious balance that encouraged optimal learning and fun!
Gwen was an engaging and effective facilitator. She has great energy and plenty of examples to drive her point home.
I enjoyed that the class size was small. The speaker was knowledgeable and engaging.
Ryker's tone, inflection and enthusiasm made the online course very enjoyable. It was conducted at a good pace with good info
Pat Fitzpatrick is an awesome trainer. Her deep expertise and teaching style through constant story telling about real-life situations put the potentially boring book material into context that we could relate to. She led us expertly through several team exercises to embed the learning. I loved her class!
Pat was excellent & I not only learned a lot about my self , but how I need to relate to others in multiple situations.
The course I attended was excellent. I had mixed feelings about it going in and left feeling 100% satisfied and gratified. Marcia is a FABULOUS instructor and completely engaged herself and others throughout the 3 days. I would love to take other courses from her. I walked away wanting to make changes, improve myself and feeling different in the way I view many things. I will certainly apply several things that I learned both at my job and in my day to day life.
Marcia is the best AMA instructor that I have had! I enjoyed her personal stories. I previously attended Leading with Emotional Intelligence and How to Communicate with Diplomacy, Tact and Credibility. Although this course was good, I found the Leading with Emotional Intelligence class better. The emotional intelligence assessments used in this class could be improved. I would also prefer to have a hard copy of the post seminar evaluation be available at the end of the class.
The instructor led course was presented in a most professional manner. The courseâ€™s interaction activities introduced skills that participants will need to establish results oriented workplace relationship in order to resolve ongoing work situations.
The seminar was structured in a way that gets participants involved and the teacher led with skill and passion.
I appreciate the self evaluations and insite into personal style as well as how to read others and adjust my approach accordingly.
Course is very informative and positive. All questions asked and a lot of different situations examined and discussed
Excellent course. Very relevant exercises and materials. Left course with many new actionable items to follow up on and apply.
Had great insight and very understanding of peoples situation without being judgemental
Well laid out. Provided class involvement and good practical examples of situations