The instructor was fantastic, the content very good and relevant to the real world. A lot of useful information to take back to the office.
Lots of tools to use to make better professionals.
Yvonne was amazing. Very well prepared. Provided great example. It was a very inclusive environment.
Wonderful instructor, engaging
Great atmosphere. Yvonne is knowledgeable about communication. I enjoyed her examples.
Great class, with lots of valuable and practical information.
Very well organized and useful class
After taking 5 different AMA courses, Diana is by far the best AMA instructor I've had and the first that I would refer to my company to provide professional development.
Loved our instructor Diana
An excellent excellent class I an so glad I came. I learned so much on communication and positive things to work on to be a better communicator.
Fantastic presenter and person. Would love more seminars with Diana
Deb was amazing. I really enjoyed the interaction
Much of the course included information that I had previous training on (aside from points on listening). Was hoping we could get more information about how to deal with contentious situations. This was more of a passive take on how to avoid conflict. Wanted more expert advice than each other's advice. Course mostly covered what was in the homework but wanted a more deeper dive into the topics.
Overall the class was enjoyable. It gave me clarification on ways to deal with situations in the workplace as well as things I could change within me to make me a better efficient leader.
Well organized. Good information to use in future. Enjoyed the challenging breakout sections.
Great course! Very interactive.
One of the best classroom style training sessions I have ever attended. The class met every expectation I had going into it! Thank you!
The facility and the facilitator were top notch. The content was relevant to inspire student participation and involvement. I would recommend this class to any person looking to improve their communications styles to incorporate diplomacy, tact and credibility.
Day 1 was awesome. Day 2 content was "Fair" at best. It almost felt like Day 2 was a filler in order to have 2 full days of content. I think there's so much more to share about this topic Day 2 could've been so much more relevant.
John Wayne F.
It was a dynamic course. With an appropriate methodology for the group, which helped to comply with the syllabus and the expectations of the program.The knowledge and experience of the facilitator helped to create a comfortable environment for the participants to share their experiences and work on them.
I wish it was a little longer.
The instructor and her knowledge was great. I really enjoyed this training and found valuable information/tips that I hope to implement at work.
Dianne is a great trainer. She combines the course materials with her own experience to enrich the learning.
Dianne did a great job of teaching complex course material.
Attending the "How to Communicate with Diplomacy, Tact and Credibility" seminar provides a strong incentive and brought about awareness within the lines of daily communications enacted throughout the professional arena. In addition, the instructor Dianne Hardison's presentation and delivery of information was well delivered and received with clarity by sharing applicable personal experiences. Thank you AMA.
Learned skills I didn't think I needed.
Outstanding class, very beneficial in future interactions with employees and superiors.
Provided several great tools to add to the communication toolbox for various situations. Will be helpful in work and personal life.
My overall experience was positive and I am glad that I participated because I learned some valuable skills.
Class practical experiences were helpful, but course was unevenly paced.More personalized feedback would have been appreciated. Starting off with identifying weaknesses would have been a better path.
Overall it was a good seminar.
The course was the informative and the instructor was as vary engaging.
Informative, great instructor, the information shared was benificial and will help me be a better communicator. It helped me self identify roadblocks and obstacles that at time impart my leadership skills
Great Seminar for Middle cargos
Communication training course was great!! Instructor did excellent job utilizing real world business case & role play exercises to emphasize skills/methods (Good combination of lectures & application exercises).
INSTRUCTOR WAS VERY ENGAGING, PROVIDED GREAT FEEDBACK AFTER EACH EXERCISE AND WAS HELPFUL TO ALL THE STUDENTS.
Dian is an amazing teacher. She's able to easily get the entire group involved and active so that no one is dozing off. The information provided was fantastic and the tools will absolutely be used.
The instructor was GREAT
Dian brought a wealth of experience and modeling of the desired behavior
Dian was awesome. She helped everyone in some way or another. Dian was always ready to listen when someone had a question, and always gave a positive answer back.
The instructor and producer were fantastic
Excellent seminar. Facilitator kept the team engaged the entire time.
Elaine selected participants when none "volunteered" to share experiences and or thoughts so active participation is paramount.
Pam style and expertise engaged me more than I have been challenged with in the recent past. Thanks so much!
I liked the different case studies and discussions about them. Also liked the participant engagement.
Very engaging and helpful course. I learned new strategies to improve my daily communication and will be implementing them.
extremely knowledgeable, flowing conversations, engaged w/class
The experience of the facilitator was very obvious. She was able to handle the class and material well. I liked that she involved us in a lot of discussions. She paid close attention to what each attendee mentioned about their particular situation and referenced back to it at the appropriate times. The time in the class was not boring and seemed to go quickly.
Instructor efficacy was very deep and understandable.
Helpful tactics to enhance communication at work& get more successful as a manager
Deborah was a very experienced woman and very knowledgable to deal with on this topic and I had excellent colleagues to work with. I appreciated the different cultures and genders that I got to work with. Was nice to see that different race and gender dealt with same issues as I. Great course. Leaned a lot and will take back to my company. Would recommend this to all levels at my hr department! Very usefull. Will be back next week for alternative training.
She was right to the point and knew the subject very well. I was originally scheduled to take this course in Philadelphia in March but due to a snow storm had to reschedule. I am glad I did. I feel I learned and gained from this class. It was very hands on and active. Lots of interaction with al the participants. Not sure if I would have got all that in the other session.
Interesting content. Instructor was engaging and experienced.
It was well presented.
Very kind and thorough
Pattie was incredibly knowledgeable and provided great resources outside of the provided material to help build the skills covered. Especially with her interactive style that allowed us to share stories and other experiences we have had over the years. These all provided more learning and helpful tips to building a better communication style for future success.
This seminar was very informative, had good examples, and helpful material.
Very impressed by the enlightenment of self image when communicating with tact and credibility.
I really enjoyed this course and learned a lot. The material was very effective and Pattie was a great instructor. She did a great job of breaking the class up, making the time go quickly. Nothing was too drawn out.
I came out of the experience an even my enlightened person than going in.
Course content was excellent. Feedback for presenter... work on amount of "ums" in presentation.
Information prompted self reflection
Very well put together, engaging speaker