This seminar was very helpful, and Tracy was a fantastic instructor. She was enthusiastic throughout, and made great effort to accommodate our group's requests for pace and structure of the class. The worksheets, role playing, and discussion activities provided an unparalleled experience to better grasp and maintain my understanding of the techniques and concepts taught. Tracy brought her own personal stories and experiences in to help give real-life examples, as well as encouraging us to do the same. With this I was able to receive tools, tips, and feedback about the challenges I currently face in my workplace. I would definitely recommend this seminar to others, and I hope to attend future AMA seminars in the future.