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Management Skills for New Supervisors

Seminar #2248 Classroom
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Develop the crucial management tools to help fully lead and motivate your team to higher productivity.

Change is the norm. You are responsible for your own productivity and that of your staff. Your day-to-day dealings may now include colleagues, your boss, and senior management who all have different interests and viewpoints.

This seminar will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease. You will learn to leverage both your hard skills and your people skills to meet your new challenges with increased confidence, respect and power.

Also Available as:


  • [2] days
  • [2] days - $2,195 Non Members
  • [2] days - $1,995 AMA Members
  • [2] days - $1,889 GSA


1.2 CEU

Download Our Course Info Packet Today
The course packet will provide all curriculum information necessary to demonstrate the value of the program.


We have 43 scheduled sessions located nationwide starting between 2/4/2019 - 10/21/2019

Date Location Duration Attendees  
Feb 4, 2019 - Feb 5, 2019 Chicago, IL 2 Days
Feb 7, 2019 - Feb 8, 2019 Atlanta, GA 2 Days
Feb 13, 2019 - Feb 14, 2019 San Francisco, CA 2 Days
Feb 21, 2019 - Feb 22, 2019 Arlington/Washington DC, DC 2 Days
Feb 25, 2019 - Feb 26, 2019 New York, NY 2 Days
Mar 13, 2019 - Mar 14, 2019 Philadelphia, PA 2 Days
Mar 18, 2019 - Mar 19, 2019 Seattle, WA 2 Days
Mar 20, 2019 - Mar 21, 2019 Dallas, TX 2 Days
Mar 28, 2019 - Mar 29, 2019 New York, NY 2 Days
Apr 1, 2019 - Apr 2, 2019 Houston, TX 2 Days
Apr 4, 2019 - Apr 5, 2019 Atlanta, GA 2 Days
Apr 8, 2019 - Apr 9, 2019 Arlington/Washington DC, DC 2 Days
Apr 25, 2019 - Apr 26, 2019 Chicago, IL 2 Days
Apr 29, 2019 - Apr 30, 2019 San Francisco, CA 2 Days
May 6, 2019 - May 7, 2019 New York, NY 2 Days
May 13, 2019 - May 14, 2019 Arlington/Washington DC, DC 2 Days
May 20, 2019 - May 21, 2019 Los Angeles, CA 2 Days
Jun 3, 2019 - Jun 4, 2019 Chicago, IL 2 Days
Jun 6, 2019 - Jun 7, 2019 New York, NY 2 Days
Jun 13, 2019 - Jun 14, 2019 Atlanta, GA 2 Days
Jun 17, 2019 - Jun 18, 2019 San Francisco, CA 2 Days
Jun 24, 2019 - Jun 25, 2019 Dallas, TX 2 Days
Jul 8, 2019 - Jul 9, 2019 Arlington/Washington DC, DC 2 Days
Jul 10, 2019 - Jul 11, 2019 San Diego, CA 2 Days
Jul 11, 2019 - Jul 12, 2019 Boston, MA 2 Days
Jul 17, 2019 - Jul 18, 2019 Chicago, IL 2 Days
Jul 22, 2019 - Jul 23, 2019 New York, NY 2 Days
Jul 29, 2019 - Jul 30, 2019 Houston, TX 2 Days
Aug 5, 2019 - Aug 6, 2019 Atlanta, GA 2 Days
Aug 8, 2019 - Aug 9, 2019 Chicago, IL 2 Days
Aug 15, 2019 - Aug 16, 2019 San Francisco, CA 2 Days
Aug 19, 2019 - Aug 20, 2019 Arlington/Washington DC, DC 2 Days
Aug 26, 2019 - Aug 27, 2019 New York, NY 2 Days
Sep 4, 2019 - Sep 5, 2019 Dallas, TX 2 Days
Sep 9, 2019 - Sep 10, 2019 Denver, CO 2 Days
Sep 12, 2019 - Sep 13, 2019 Anaheim, CA 2 Days
Sep 12, 2019 - Sep 13, 2019 Arlington/Washington DC, DC 2 Days
Sep 19, 2019 - Sep 20, 2019 New York, NY 2 Days
Sep 23, 2019 - Sep 24, 2019 Chicago, IL 2 Days
Oct 3, 2019 - Oct 4, 2019 Nashville, TN 2 Days
Oct 7, 2019 - Oct 8, 2019 Philadelphia, PA 2 Days
Oct 10, 2019 - Oct 11, 2019 New York, NY 2 Days
Oct 21, 2019 - Oct 22, 2019 San Francisco, CA 2 Days
Registering more than 4  people, please call 1-877-566-9441.

How You Will Benefit

  • Know your role as a supervisor
  • Understand diversity and individual differences
  • Recognize legal responsibilities as a supervisor
  • Manage an ethical workplace. Handle difficult conversations.
  • Use effective communication skills of active listening and questioning
  • Create a motivational environment using feedback and reinforcement to guide and motivate behavior
  • Increase performance through coaching
  • Use delegation as a tool to motivate and develop people
  • Create a plan for your own continuing growth and development

What You Will Cover

Different Supervisory Styles
• Understanding the three supervisory styles
• Practicing when and how to use each supervisory style

Managing Up
• Understanding and adapting to your manager’s style
• Anticipating your manager’s needs and fulfilling them
• Developing the best possible relationship with your manager

Managing a Diverse Workforce
• How diversity affects you, your work unit, your company
• Applying inclusivity to your team

Legal and Ethical Responsibilities
• Understanding the Equal Employment Opportunity, Americans with Disabilities Act (ADA), hostile environment, and other key laws and legal terms
• Knowing your ethical responsibilities and making ethical decisions

Creating a Motivational Environment
• Understanding the common workplace motivators and reinforcements
• Practicing the rules for reinforcing productive behavior
• Developing a strategy for solving a current employee motivational problem

Communication Skills
• Demonstrating active listening to show understanding and check content
• Asking questions that uncover valuable information and strengthen the relationship

Great Performance Through Coaching
• Demonstrating giving and receiving feedback constructively
• Assessing your own strengths and development needs as a coach
• Asking questions that increase employees’ self-awareness and accountability
• Demonstrating the AMA GUIDE coaching model

Managing Performance Appraisals
• Understanding the importance of quarterly performance alignment discussions
• Conducting a performance appraisal meeting and keeping records
• Coping with employee reactions

Delegation as a Motivational Tool–to Develop and Motivate
• What to delegate, to whom to delegate, and how to delegate

Planning for Continuing Growth

Who Should Attend

New supervisors with fewer than five years of supervisory experience, and process and production supervisors who want the benefit of basic management skills training.

Special Feature

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.


Additional Information

Ways to Register

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This offer cannot be combined with any other promotion. This offer does not apply to Global Knowledge seminars.

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Seminar Savings Pass—Perfect for 3 or more people.

Training a small team or a large group? AMA’s Seminar Savings Pass offers a variety of options to maximize your budget while achieving your goals! This is a call-in offer only. Call 1-877-566-9441 and mention code LD8L.

SSP 3-Pack: Choose 3 AMA classroom or Live Online seminars in 6 months for $5,250.

SSP 6-Pack: Choose 6 AMA classroom or Live Online seminars in 12 months for $9,995.

SSP 12-Pack: Choose 12 AMA classroom or Live Online seminars in 12 months for $18,995.

SSP 24-Pack: Choose 24 AMA classroom or Live Online seminars in 12 months for $34,995.
Restrictions apply, see terms and conditions.

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Looking to build your skills without breaking your budget? AMA’s Annual Savings Pass is exactly what you need to energize your career and make this your year. This is a call-in offer only.

ANNUAL PASS: Choose as many courses as you need from over 140 AMA Classroom Seminars, and all Live Online Seminars for $3,995. Call 1-877-566-9441 and mention code LDVY.
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Expand your knowledge and capabilities in one of six crucial skill areas and earn an AMA Certificate—an acknowledged standard of achievement and excellence. Get your certificate by successfully completing 3 designated AMA seminars within 24 months.

Call & mention code XGJQ.

Bring a Friend— Take 20% Off 2nd Seat

Bring your boss, colleague, team member or friend to the same session (classroom or live online seminar) and learn new skills together.

Call & mention code LCTJ.

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3 Seminars for $4,995

Making your training dollars go further by sending as many as three people to AMA Seminars in a six-month period. This offer is applicable to all U.S. Classroom and Live Online Seminars with a member price of $2,395 or less, or nonmember price of $2,645 or less. Past purchases and other promotional offers are excluded. Prices are subject to change without notice.

Call 1-877-566-9441 and mention code LA3Y for additional questions and to register.



Payment Options


AMA provides two online payment options for your convenience:

Charge my credit card: You can bill the seminar to a corporate or personal credit card.

Invoice me: AMA will send a bill directly to you or your company. Please note that some companies may require a purchase order be completed before they process an invoice.

Please call us at 1-877-566-9441 should you have any questions regarding our payment options.











Faculty Info


AMA Faculty-the AMA Advantage

AMA seminars are led by senior executives, managers, authors, educators, consultants, course developers. And even CEOs!

AMA is distinguished by the quality of its faculty-men and women who are not just skilled platform speakers but industry experts who have achieved success in the corporate world. They are top business practitioners who have been in the trenches-and who bring their distinctive insights, practical experience and illuminating personal anecdotes to every AMA seminar session they lead.

Each of our course leaders has been selected from a pool of top candidates, has undergone rigorous AMA training and is periodically evaluated by AMA practice leaders. All bring with them many years of expertise...plus fresh new ideas and perspectives.

Our seminar leaders add value to every course not only through their practical, action-oriented presentations-but also through the expert advice they offer and the opportunities throughout the seminar session for the one-on-one mentoring critical to effective learning.

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Seminar Hours


Seminar Hours and Attire

Q: What time does my seminar begin and end?
A: On the first morning, please arrive at 8:30 am to pick up your registration packet and room assignment. Seminars begin at 9:00 am and end at 5:00 pm, except on the last day. On the last day, seminars that run the full day begin at 9:00 am and may end at 4:30 pm or 5pm. Check your confirmation for the exact hours of your seminar. Seminars that conclude with half day sessions end at 12:00 pm.

Q: What should I wear?
A: Casual business attire is appropriate. Note: room temperatures may vary so you may want to dress in layers.

Q: Can AMA help me make travel arrangements?
A: AMA partners with leading travel organizations to offer participants special discounts when attending AMA seminars. Car Rentals - Hertz offers American Management Association members and course participants discounts at participating locations in the U.S. and around the world. Your CDP# 1215377 is the key. Visit www.hertz.com for reservations on-line, or, if you prefer, you may call the Members Only Reservations Line at 1-800-654-2200 or call your travel agent. Hotels - Preferred pricing is available at hotels close to all seminar venues. Visit our travel page or call 1-877-566-9441 for information.

Q: Can AMA help me make hotel reservations?
A: AMA does not arrange hotel accommodations. However, AMA has negotiated with certain hotels in some locations to hold a block of rooms for seminar participants for up to three weeks prior to your seminar start date. Look on your registration confirmation letter for a phone number for one of these hotels. When you call the hotel, mention you are an AMA seminar attendee to secure preferred rates, if available. We recommend you make your reservations early.



Travel Accommodations


Q: Can AMA help me make travel arrangements?

A: Preferred hotel rates for AMA participants are available at all center locations, click on the city you are interested in:

New York
San Francisco
Washington, DC

For information about hotels near non-center locations, click on the "location" line highlighted in the registration section of each seminar description page or call 1-877-566-9441.

Q: Can AMA help me make a car rental?

A: Hertz offers American Management Association members and course participants discounts at participating locations in the U.S. and around the world. Your CDP# 1215377 is the key. Visit https://www.hertz.com/rentacar/index.jsp?bsc=t&targetPage=reservationOnHomepage.jsp for reservations online, or, if you prefer, you may call the Members Only Reservations Line at 1-800-654-2200 or call your travel agent.



Cancellation Policy

Transfer, Cancellation and Refund Policy

For Classroom, Live Online, and Webinar programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide AMA with less than three weeks notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA OnDemand offerings are not eligible for substitution, transfer, cancellation, return, or refund.

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We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can. Therefore, please call us at 1-800-262-9699.



Federal Government

Q: Do federal government employees receive GSA pricing in seminars?
Yes, federal government employees are eligible for special GSA pricing for many seminars. Call 1-877-566-9441 or visit our Government Services site for more information.











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