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Rodd Wagner on defeating workplace disengagement

A Gallup researcher explains what every company needs to know about creating and sustaining employee engagement.

Date: September 28, 2007

Podcast #: 07-24

Price: Free

 

AMA_Edgewise_0724.mp3 [m]: Play in Popup

 

Synopsis

Rodd Wagner is the coauthor of 12: The Elements of Great Managing, the long-awaited sequel to the 1999 runaway bestseller First, Break All the Rules. Grounded in Gallup's 10 million employee and manager interviews spanning 114 countries, 12 follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world.

In this week's you've been spotted segment, Kevin Lee interviews participants of the "Management Skills For New Supervisors" seminar. Listen to these managers share their experiences in dealing with workplace disengagement.

 
AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions for over 95 years. From leadership, communication and managerial training to sales, customer service and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a  classroom near you or live online, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.

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