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Michael Alter on Building Superior Customer Service

When you run an online business, how do you make sure that you are serving the needs of your customers?

Date: February 5, 2010

Podcast #: 10-06



AMA_Edgewise_1006.mp3 [9:46m]: Play in Popup



At SurePayroll, employees win money for making mistakes. Although this approach may seem a little backward, Michael Alter, president of the payroll provider, says the only way to continue to grow is to change and try new things—and it may account for the company’s fast growth, a three-year growth rate of 1.302 percent.
AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions for over 95 years. From leadership, communication and managerial training to sales, customer service and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a  classroom near you or live online, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.

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