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Jim McCann on Conversational Leadership

Being a better leader by chatting.

Date: August 7, 2015

By: Jim McCann

Podcast #: 15-16

Price: Free!


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James F. "Jim" McCann is an American entrepreneur who founded 1-800-Flowers, which was one of the first companies to pioneer and popularize the use of both toll-free telephone numbers and websites to sell goods and services directly to consumers.

About the Author(s)

Jim McCann , of 1-800-Flowers and author of Talk is Not Cheap, wants you to talk to your employees. Not just because it's the nice thing to do (though it is). Once you've established a rapport with people it's much easier to be an effective leader. They'll trust you and you'll have more insight into what motivates them individually. Talk is not cheap, it's worth quite a lot.

AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions for over 95 years. From leadership, communication and managerial training to sales, customer service and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a  classroom near you or live online, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.

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