Adrian Gostick on Creating Engaging Teams
Small changes can make big results.
February 4, 2011
AMA_Edgewise_1105.mp3 [18:35m]: Play in Popup
When Medical City Dallas Hospital wanted to increase its patient satisfaction scores, it didn’t just rewrite another long mission statement or come up with a new set of rules. It said It wanted “to create raving fans out of our patients and families.” The phrase “raving fans” got the employees’ minds engaged, and they started to think about their jobs in a whole new light: every time they had patient interaction they had to think, will this make a “raving fan"? Their satisfaction scores went up as a result. That is just one of the stories about teamwork and engagement that Adrian Gostick has to share about tiny tweaks that shift the mindset of employees to create big changes.
AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions
for over 95 years. From leadership, communication and managerial training
, customer service
and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a classroom near you
or live online
, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.