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Josh Bernoff on Keeping Ahead of the Technology Trends

How to keep up with the customers through tech.

Date: December 3, 2010

Podcast #: 10-49

Price: Free

 

AMA_Edgewise_1049.mp3 [17:27m]: Play in Popup

 

Synopsis

Customers have turned out to be supersavvy when it comes to technology. It’s common practice to check the product reviews of everything from restaurants to the new vacuum cleaner before anyone even considers buying something. Josh Bernoff wants companies to embrace this tech-friendly mentality, to think outside the box, and to ignore the job title. It may be the employee you least expect who comes up with the idea that keeps the good reviews coming in.
 
AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions for over 95 years. From leadership, communication and managerial training to sales, customer service and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a  classroom near you or live online, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.

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