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Steve Kerr on Performance Rewards Systems That Really Work

How to dramatically improve your organization's performance and create a more motivated workplace.

Date: April 17, 2009

Podcast #: 09-16



AMA_Edgewise_0916.mp3 [16:59m]: Play in Popup



It’s one of the thorniest management problems around: dealing with unmotivated, low-performing employees. It’s easy to point the finger of blame at them. But in most companies, it’s the reward system, not the workforce, that’s causing poor attitudes and performance: many reward systems actually discourage desired behaviors while rewarding the very actions that drive executives crazy.

In Reward Systems: Does Yours Deliver? Steve Kerr describes the steps you must take to create an effective reward system:

- Clarify what you mean by “performance” — in ways that help employees understand how they can support what you’re trying to accomplish
- Devise an effective performance-measurement system that distinguishes between metrics used for control and those used for employees’ development
- Design a reward system that motivates people to do what you want them to do while also meeting their needs



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