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Chip Bell on Creating “Take Their Breath Away” Customer Service

How imaginative service creates devoted customers.

Date: November 13, 2009

Podcast #: 09-46



AMA_Edgewise_0946.mp3 [14:30m]: Play in Popup



Customers are bored! Service providers, chastised by the “less-than-exciting” results of their surveys, have put all their eggs in the “improvement” basket.” According to Chip Bell, “Take Their Breath Away” service is about bringing a new spirit to the service world. His new book Take Their Breath Away, coauthored by John R. Patterson, offers a practical blueprint and courage-builder for business pioneers who are unwilling to be lulled into complacency by the same old service practices.
AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions for over 95 years. From leadership, communication and managerial training to sales, customer service and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a  classroom near you or live online, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.

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