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Mark Babbitt and Ted Coiné on a World Gone Social

Keeping up with fast-paced customer interaction.

Date: October 17, 2014

By: Mark Babbitt and Ted Coiné

Podcast #: 14-21

Price: Free!


AMA_Edgewise_1421.mp3 [m]: Play in Popup



In A World Gone Social: How Companies Must Adapt to Survive, coauthors Mark Babbitt and Ted Coiné discuss social media as a change agent that is essentially marking a new era of business. They argue that companies who don’t maintain a social media presence will eventually become obsolete due to the fact that they will have a more difficult time consistently progressing themselves based on customer needs. Now, customers have the ability, at any time, and very easily, to influence other customers by sharing their experiences, both good and bad, that they have had with companies. The authors insist that companies who don’t provide the best customer service possible, and treat people with respect no matter what medium, will be hurting their business irreparably.

About the Author(s)

Mark Babbitt and Ted Coiné

Mark Babbitt 
is the CEO of YouTern, a community that enables those in career transition—from college students to workforce veterans—to become highly employable by connecting them to high-impact internships, mentors, and contemporary career advice. Mark also serves as President of SwitchandShift.com, a site and consultancy dedicated to leadership in the Social Age, and is CMO and a co-founder of ForwardHeroes.org, a non-profit that assists military veterans to successfully transition into the civilian workforce.

Ted Coiné is a three-time CEO, chairman, and founder of switchandshift.com, and a keynote speaker. Coiné is an influential business expert and is very highly regarded for leadership, customer service, and social media influence by Forbes, SAP Business Innovation, and the Huffington Post. Ted plays an active role as a consultant for several companies, helping to make them more human-focused.

AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions for over 95 years. From leadership, communication and managerial training to sales, customer service and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a  classroom near you or live online, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.

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