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Your Role in Value-Based Departments

By: Florence M. Stone

Jusst as you wouldn’t get your employees to pursue department goals if they didn’t see you doing your fair share, so you can’t expect your employees to support the values being promulgated if they don’t see you doing so.

Depending on your values, ask yourself:
  • Do I treat my internal customers with the same respect as I treat external customers?
  • Do I show by my words and actions that risk taking and creative thinking are appreciated?
  • What abut risks that fail? Do I truly believe as if I believe that mistakes are learning experiences?
  • How do I reinforce these values, in words and actions?
  • How do I support our company’s concern about total quality?
  • How do I demonstrate my support of empowerment?
  • Do I truly understand and practice teamwork?

About the Author(s)

AMA Staff American Management Association is a world leader in professional development, advancing the skills of individuals to drive business success. AMA’s approach to improving performance combines experiential learning—“learning through doing”—with opportunities for ongoing professional growth at every step of one’s career journey. AMA supports the goals of individuals and organizations through a complete range of products and services, including seminars, Webcasts and podcasts, conferences, corporate and government solutions, business books and research.

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