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How transparent is your company’s leadership? In today’s tweeting, pinging world, saying nothing in the face of controversy is the worst move any company can make.


About the Author(s)

Karen Friedman is a communication coach and speaker. She is president of Karen Friedman Enterprises (www.karenfriedman.com). This article is based on her new book Shut Up and Say Something: Business Communication Strategies to Overcome Challenges and Influence Listener (Praeger, 2010). She is also a contributing author to Speaking of Success: World Class Experts Share Their Secrets. Friedman was formerly an award-winning television news reporter and a political candidate.