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How transparent is your company’s leadership? In today’s tweeting, pinging world, saying nothing in the face of controversy is the worst move any company can make.


About the Author(s)

Karen Friedman is a communication coach and speaker. She is president of Karen Friedman Enterprises (www.karenfriedman.com). This article is based on her new book Shut Up and Say Something: Business Communication Strategies to Overcome Challenges and Influence Listener (Praeger, 2010). She is also a contributing author to Speaking of Success: World Class Experts Share Their Secrets. Friedman was formerly an award-winning television news reporter and a political candidate.

AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions for over 95 years. From leadership, communication and managerial training to sales, customer service and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a  classroom near you or live online, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.