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Why Engagement Matters—More than Ever

While cooperation is required and, to some extent, expected of all employees, engagement is the icing on the cake, as it involves performing above and beyond what’s expected. And in today’s leaner business environment, tapping into that discretionary effort can make all the difference.


About the Author(s)

Mark Royal and Tom Agnew are leaders in Hay Group's employee research division. They are coauthors of The Enemy of Engagement: Put an End to Workplace Frustration—and Get the Most from your Employees (AMACOM, 2012).