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Why Engagement Matters—More than Ever

While cooperation is required and, to some extent, expected of all employees, engagement is the icing on the cake, as it involves performing above and beyond what’s expected. And in today’s leaner business environment, tapping into that discretionary effort can make all the difference.


About the Author(s)

Mark Royal and Tom Agnew are leaders in Hay Group's employee research division. They are coauthors of The Enemy of Engagement: Put an End to Workplace Frustration—and Get the Most from your Employees (AMACOM, 2012).

AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions for over 95 years. From leadership, communication and managerial training to sales, customer service and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a  classroom near you or live online, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.