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When Employees Fail: Management Is Often to Blame

Jim Collins taught us the importance of “getting the right people on the bus.” But, as Bruce L. Katcher explains, it’s up to management to make sure the bus is in top running condition before the people come on board.


About the Author(s)

Bruce L. Katcher, Ph.D. is an industrial/organizational psychologist and founder and president of Discovery Surveys, Inc. (http://www.discoverysurveys.com/) and the Center for Independent Consulting (www.centerforindependentconsulting.com). He is the author of 30 Reasons Employees Hate their Managers (AMACOM) and, most recently, An Insider's Guide to Building a Successful Consulting Practice (AMACOM, 2010).